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AWARD
Complete Services
Out of Hours Phone Service
Published 22 Jun 2026
22 Jun 2026
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 Berkshire, South East
- Value
- £75,000
- Contract
- Not specified
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Crown House, Crown Square, Waldeck Road, Berkshire, SL6 8BY, United Kingdom · UKJ11
Contact
Award Criteria
- Price
Related tenders
Housing Solutions
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: OOH - 2026
Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.
Awarded to
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Other public body · Housing and community amenities
- Competition
- Direct award (no competition)
- Contract type
- Services
- Bids received
- 1
- Winning supplier
- Large company
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Language
- EN
- Published
- 22 Jun 2026 10:37
- OCID
- ocds-h6vhtk-06b9c9
- Notice ID
- OOH - 2026
Competition
1
Bids received
0
Bids from SMEs
0
Foreign Bids From E U
0
Foreign Bids From Non E U
1
Electronic bids
Organisations on this notice
Housing Solutions
Buyer, Central Purchasing Body
Crown House, Crown Square, Waldeck Road, Berkshire, SL6 8BY, United Kingdom
David Obatusin
+44 1628543120
Supplier Large
5th Floor 20 Gracechurch Street, London, London, EC3V 0BG, United Kingdom
06479822
Public Procurement Review Service
Review Body
Cabinet Office, London, United Kingdom
+44 3450103503
Lots (1)
Lot 1
Housing Solutions awarded a contract for the provision of an Out of Hours Telephone service through a direct award under the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The service provides residents with access to a dedicated out-of-hours contact centre for the reporting and management of emergenc...
· Cancelled
Full notice record
57 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Out of Hours Phone Service |
| Status | complete |
| CPV › Description | Call centre |
| Category | services |
| Description | Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year. |
| Lot › Award criteria › Criterion › Type | price |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › CPV › CPV 1 › Description | Call centre |
| Item › CPV › CPV 2 › Description | Telephone-answering services |
| Item › Delivery › Region (NUTS) | UKJ11 |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Covered by | GPA |
| Procurement Method Rationale Classifications › Description | The procurement falls outside the scope of application of the directive |
| Reason for this procedure | Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms. |
Awards
| Status | active |
| Supplier › Name | Davies Group Limited |
Organisations
| Party 1 › Name | Housing Solutions |
| Party 1 › Identifier › Legal Name | Housing Solutions |
| Party 1 › Address › Street | Crown House, Crown Square, Waldeck Road |
| Party 1 › Address › Town / city | Berkshire |
| Party 1 › Address › Region (NUTS) | UKJ11 |
| Party 1 › Address › Postcode | SL6 8BY |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | David Obatusin |
| Party 1 › Contact › Telephone | +44 1628543120 |
| Party 1 › Contact › Email | Procurement@housingsolutions.co.uk |
| Party 1 › Role › Role 1 | buyer |
| Party 1 › Role › Role 2 | Central purchasing body |
| Party 1 › Link | https://www.housingsolutions.co.uk/ |
| Party 1 › Buyer profile | https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43134 |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | Housing and community amenities |
| Party 2 › Name | Davies Group Limited |
| Party 2 › Identifier › Legal Name | Davies Group Limited |
| Party 2 › Address › Street | 5th Floor 20 Gracechurch Street, London |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Region (NUTS) | UKI31 |
| Party 2 › Address › Postcode | EC3V 0BG |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 3 › Name | Public Procurement Review Service |
| Party 3 › Identifier › Legal Name | Public Procurement Review Service |
| Party 3 › Address › Street | Cabinet Office |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Contact › Telephone | +44 3450103503 |
| Party 3 › Contact › Email | publicprocurementreview@cabinetoffice.gov.uk |
| Party 3 › Role | Review body |
| Party 3 › Link | https://www.gov.uk/government/publications/public-procurement-review-s... |
Buyer
| Name | Housing Solutions |
Contracts
| Status | active |
| Value › Value | £75,000 |
| Value › Currency | GBP |
| Signed | 17 Jun 2026 |