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AWARD
Complete
AI Foundation and Digital Front Door Services
Published 19 Jun 2026
19 Jun 2026
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 Monmouthshire and Newport, Wales
- Value
- £1,272,000
- Contract
-
11 months Duration
01/07/2026 01/06/2027
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Civic Centre, Torfaen, NP4 0LS, United Kingdom · UKL21
Contact
Trystan Paynter
Award Criteria
Not specified
Related tenders
Torfaen County Borough Council
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: ocds-h6vhtk-06b897
SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.
Awarded to
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Language
- EN
- Published
- 19 Jun 2026 08:42
- OCID
- ocds-h6vhtk-06b897
- Notice ID
- ocds-h6vhtk-06b897
Organisations on this notice
Supplier Large
EMEA Sarl, UK Branch, 1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom
GB-PPON PHLZ-5234-ZLTJ
Key dates
- Future Signature Date
- 1 Jul 2026 · Scheduled
Full notice record
102 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Torfaen County Borough Council |
| Party 1 › Address › Street | Civic Centre |
| Party 1 › Address › Town / city | Torfaen |
| Party 1 › Address › Postcode | NP4 0LS |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKL16 |
| Party 1 › Contact › Name | Trystan Paynter |
| Party 1 › Contact › Email | professionalservices@cardiff.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.torfaen.gov.uk |
| Party 1 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 1 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 2 › Name | Monmouthshire County Council |
| Party 2 › Address › Street | County Hall, The Rhadyr |
| Party 2 › Address › Town / city | Usk |
| Party 2 › Address › Postcode | NP15 1GA |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKL21 |
| Party 2 › Contact › Name | Trystan Paynter |
| Party 2 › Contact › Email | professionalservices@cardiff.gov.uk |
| Party 2 › Role | buyer |
| Party 2 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 2 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 3 › Name | Blaenau Gwent County Borough Council |
| Party 3 › Address › Street | The general offices, steel works rd |
| Party 3 › Address › Town / city | Ebbw Vale |
| Party 3 › Address › Postcode | NP23 6DN |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKL16 |
| Party 3 › Contact › Name | Trystan Paynter |
| Party 3 › Contact › Email | professionalservices@cardiff.gov.uk |
| Party 3 › Role | buyer |
| Party 3 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 3 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 4 › Name | Newport City Council |
| Party 4 › Address › Street | Civic Centre, Godfrey Road |
| Party 4 › Address › Town / city | Newport |
| Party 4 › Address › Postcode | NP20 4UR |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKL21 |
| Party 4 › Contact › Name | Trystan Paynter |
| Party 4 › Contact › Email | professionalservices@cardiff.gov.uk |
| Party 4 › Role | buyer |
| Party 4 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 4 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 5 › Name | the Office of the Police and Crime Commissioner Gwent |
| Party 5 › Address › Street | Police Headquarters, Llantarnam Park Way, Llantarnam, Cwmbran, |
| Party 5 › Address › Town / city | Torfaen |
| Party 5 › Address › Postcode | NP44 3FW |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKL16 |
| Party 5 › Contact › Name | Trystan Paynter |
| Party 5 › Contact › Email | professionalservices@cardiff.gov.uk |
| Party 5 › Role | buyer |
| Party 5 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 5 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 6 › Name | Amazon Web Services |
| Party 6 › Address › Street | EMEA Sarl, UK Branch, 1 Principal Place, Worship Street |
| Party 6 › Address › Town / city | London |
| Party 6 › Address › Postcode | EC2A 2FA |
| Party 6 › Address › Country | GB |
| Party 6 › Address › Country | United Kingdom |
| Party 6 › Address › Region (NUTS) | UKI41 |
| Party 6 › Contact › Email | liamgera@amazon.co.uk |
| Party 6 › Role | supplier |
| Party 6 › Business size | large |
| Party 6 › VCSEs | No |
Buyer
| Name | Torfaen County Borough Council |
Tender
| Title | AI Foundation and Digital Front Door Services |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
| Risk Details | N/A |
Awards
| Title | AI FOUNDATION AND DIGITAL FRONT DOOR SERVICES |
| Status | pending |
| Value › Value incl. VAT | £1,526,400 |
| Value › Value | £1,272,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Amazon Web Services |
| Item › CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Delivery › Region (NUTS) | UKL21 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Contract period › Start | 1 Jul 2026 |
| Contract period › End | 1 Jun 2027 |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/057825-2026 |
| Document › Published | 19 Jun 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 1 Jul 2026 |
| Milestone › Status | scheduled |