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TENDER
Active Services
Friends and Family Test (FFT)
Published 22 Apr 2026
22 Apr 2026
Closed 20 May 2026
- Primary CPV
-
64212200 *
Enhanced Messaging Service (EMS) services
- Location
- 🇬🇧 Essex Thames Gateway, East of England
- Value
- £500,000
- Contract
-
3 years Duration
01/09/2026 31/08/2029
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Nethermayne, Basildon, SS16 5NL, United Kingdom · UKH37
Contact
Award Criteria
- Technical Envelope (60%)
- Commercial Envelope (30%)
- Social Value Envelope (10%)
Related tenders
Mid and South Essex NHS Foundation Trust
All notices from this publisher Same CPV code
64212200 *
All notices with this CPV code
Reference: C441510
The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. MSEFT is opening this opportunity to tender for the provision of this service
Full CPV breakdown
- 64212200 — Enhanced Messaging Service (EMS) services (primary)
Notice details
- Buyer type
- Central government
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- two (2) twelve (12) month extension periods
- Submission method
- Documentation and Submission can be found through the Atamis e-Tendering portal. By searching C441510 or Friends and Family Test - Patient Experience https://atamis-1928.my.site.com/s/Welcome
- Enquiries close
- 1 May 2026
- Award decision expected
- 1 Jul 2026
- Language
- EN
- Published
- 22 Apr 2026 10:57
- Deadline
- 20 May 2026 10:52
- OCID
- ocds-h6vhtk-05ea77
- Notice ID
- C441510
Full notice record
60 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Mid and South Essex NHS Foundation Trust |
| Address › Street | Nethermayne |
| Address › Town / city | Basildon |
| Address › Postcode | SS16 5NL |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKH37 |
| Contact › Email | benjamin.larocca@nhs.net |
| Role | buyer |
| Link | https://www.mse.nhs.uk/ |
| Classification › Description | Public authority - central government |
Buyer
| Name | Mid and South Essex NHS Foundation Trust |
Tender
| Title | Friends and Family Test (FFT) |
| Description | The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. MSEFT is opening this opportunity to tender for the provision of this service |
| Status | active |
| Item › CPV › Description | Enhanced Messaging Service (EMS) services |
| Value › Value incl. VAT | £600,000 |
| Value › Value | £500,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Category | services |
| Above threshold | Yes |
| How to submit | Documentation and Submission can be found through the Atamis e-Tendering portal. By searching C441510 or Friends and Family Test - Patient Experience https://atamis-1928.my.site.com/s/Welcome |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 20 May 2026 |
| Questions period › End | 1 May 2026 |
| Award decision period › End | 1 Jul 2026 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £600,000 |
| Lot › Value › Value | £500,000 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Technical Envelope |
| Lot › Award criteria › Criterion › Criterion 1 › Description | Technical Requirements |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 60 |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 2 › Type | cost |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Commercial Envelope |
| Lot › Award criteria › Criterion › Criterion 2 › Description | Commercial Envelope Assessment |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 30 |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Social Value Envelope |
| Lot › Award criteria › Criterion › Criterion 3 › Description | Social Value Envelope Assessment |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 10 |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Contract period › Start | 1 Sep 2026 |
| Lot › Contract period › End | 31 Aug 2029 |
| Lot › Contract period › Can be extended to | 31 Aug 2031 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | two (2) twelve (12) month extension periods |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/036472-2026 |
| Document › Document 2 › Published | 22 Apr 2026 |
| Has Recurrence | Yes |
| Recurrence › Dates › Start | 1 Jul 2031 |