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Friends and Family Test - Patient Experience

Published 26 Aug 2026

26 Aug 2026

Mid and South Essex NHS Foundation Trust

Primary CPV: 64212200 *
Enhanced Messaging Service (EMS) services
Location: 🇬🇧 Essex Thames Gateway, East of England
Value: £255,000
Contract: 3 years Duration
01/09/2026 31/08/2029
Contract Types: 64 *Postal & telecommunications services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Nethermayne, Basildon, SS16 5NL, United Kingdom · UKH37

Contact

Katie Doherty

katie.doherty4@nhs.net

Award Criteria

Not specified

FULL DOCUMENTATION

Related tenders

Mid and South Essex NHS Foundation Trust

All notices from this publisher

Same CPV code

64212200 *

All notices with this CPV code

Reference: C441510

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.

Awarded to

Rate My Care Ltd

Full CPV breakdown

64212200 — Enhanced Messaging Service (EMS) services (primary)

Notice details

Buyer type: Central government
Competition: Open competition (any supplier can bid)
Contract type: Services
Winning supplier: SME
Procurement method: Open procedure
Main category: Services
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Language: EN
Published: 26 Aug 2026 12:55
OCID: ocds-h6vhtk-05ea77
Notice ID: C441510

Organisations on this notice

Rate My Care Ltd

Supplier SME

Prime Apartments, 483 Green Lanes,, London, N13 4FG, United Kingdom

admin@ratemycare.com

GB-COH 15603776

Full notice record

55 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Mid and South Essex NHS Foundation Trust
Party 1 › Address › Street	Nethermayne
Party 1 › Address › Town / city	Basildon
Party 1 › Address › Postcode	SS16 5NL
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKH37
Party 1 › Contact › Name	Katie Doherty
Party 1 › Contact › Email	katie.doherty4@nhs.net
Party 1 › Role	buyer
Party 1 › Link	https://www.mse.nhs.uk/
Party 1 › Classification › Description	Public authority - central government
Party 2 › Name	Rate My Care Ltd
Party 2 › Address › Street	Prime Apartments, 483 Green Lanes,
Party 2 › Address › Town / city	London
Party 2 › Address › Postcode	N13 4FG
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKI54
Party 2 › Contact › Email	admin@ratemycare.com
Party 2 › Role	supplier
Party 2 › Business size	sme
Party 2 › VCSEs	No
Party 2 › Public service mission organisation	No
Party 2 › Sheltered workshop	No

Buyer

Name	Mid and South Essex NHS Foundation Trust

Tender

Title	Friends and Family Test - Patient Experience
Description	The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.
Status	complete
Procedure type	open
Procedure	Open procedure
Lot › Status	complete
Document › Document type	Conflict of interest
Document › Description	Not published

Awards

Status	active
Category	services
Supplier › Name	Rate My Care Ltd
Item › CPV › Description	Enhanced Messaging Service (EMS) services

Contracts

Title	Friends and Family Test - Patient Experience
Status	active
Contract period › Start	1 Sep 2026
Contract period › End	31 Aug 2029
Contract period › Can be extended to	31 Aug 2031
Can be renewed	Yes
Renewal › Description	2 x optional 12 months
Value › Value incl. VAT	£306,000
Value › Value	£255,000
Value › Currency	GBP
Above threshold	Yes
Signed	26 Aug 2026
No Agreed Metrics Rationale	Not required at this value
Document › Document type	Contract notice
Document › Description	Contract details notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/081266-2026
Document › Published	26 Aug 2026

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