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AWARD Complete

Digital Alarm Installation and Resident Communications

Published 13 Feb 2026
13 Feb 2026


Reference: ocds-h6vhtk-054fd5
Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835

Full CPV breakdown

  • 45310000 — Electrical installation work (primary)

Notice details

Buyer type
Local authority
Competition
Open competition (any supplier can bid)
Contract type
Services
Winning supplier
Large company
Procurement method
Open procedure
Main category
Services
Legal basis
UKPGA 2023/54
Notice status
Complete
Award status
Active
Covered by GPA
Yes
Language
EN
Published
13 Feb 2026 12:06
OCID
ocds-h6vhtk-054fd5
Notice ID
ocds-h6vhtk-054fd5

Organisations on this notice

Oregon House, New Milton, BH25 5NN, United Kingdom
Gareth Bracher
GB-COH 01444995

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name Housing 21
Party 1 › Address › Street Tricorn House, 51-53 Hagley Road
Party 1 › Address › Town / city Birmingham
Party 1 › Address › Postcode B16 8TP
Party 1 › Address › Country GB
Party 1 › Address › Country United Kingdom
Party 1 › Address › Region (NUTS) UKG31
Party 1 › Contact › Name Manjeet Singh Sandhu
Party 1 › Contact › Email Procurement.Teamu@housing21.org.uk
Party 1 › Contact › Telephone 03007901193
Party 1 › Role buyer
Party 1 › Classification › Description Public authority - sub-central government
Party 2 › Name APPELLO SMART LIVING SOLUTIONS LIMITED
Party 2 › Address › Street Oregon House
Party 2 › Address › Town / city New Milton
Party 2 › Address › Postcode BH25 5NN
Party 2 › Address › Country GB
Party 2 › Address › Country United Kingdom
Party 2 › Address › Region (NUTS) UKJ36
Party 2 › Contact › Name Gareth Bracher
Party 2 › Contact › Email tenderopportunities@appello.co.uk
Party 2 › Role supplier
Party 2 › Business size large
Party 2 › VCSEs No
Party 2 › Public service mission organisation No
Party 2 › Sheltered workshop No

Buyer

Name Housing 21

Tender

Title Digital Alarm Installation and Resident Communications
Description Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835
Status complete
Procedure type open
Procedure Open procedure
Covered by GPA
Lot › Status complete
Document › Document type Conflict of interest
Document › Description Not published

Awards

Status active
Category services
Supplier › Name APPELLO SMART LIVING SOLUTIONS LIMITED
Item › CPV › CPV 1 › Description Electrical installation work
Item › CPV › CPV 2 › Description Information technology services
Item › CPV › CPV 3 › Description Maintenance of information technology software
Item › CPV › CPV 4 › Description Call centre
Item › Delivery › Region (NUTS) UK
Item › Delivery › Country GB
Item › Delivery › Country United Kingdom

Contracts

Status active
Contract period › Start 1 Oct 2025
Contract period › End 30 Sep 2028
Contract period › Can be extended to 30 Sep 2030
Can be renewed Yes
Renewal › Description The contract term is three years with the option of a two year extension.
Value › Value incl. VAT £13,200,000
Value › Value £11,000,000
Value › Currency GBP
Above threshold Yes
Signed 12 Sep 2025
Document › Document 1 › Document type Contract signed
Document › Document 1 › Link https://www.find-tender.service.gov.uk/Notice/Attachment/A-12023
Document › Document 2 › Document type Contract notice
Document › Document 2 › Description Contract details notice on Find a Tender
Document › Document 2 › Link https://www.find-tender.service.gov.uk/Notice/013359-2026
Document › Document 2 › Published 13 Feb 2026
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