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Find a Tender
AWARD
Complete
Out of Hours Call Handling Service
Published 16 Dec 2025
16 Dec 2025
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 South Hampshire, South East
- Value
- £2,200,000
- Contract
-
3 years Duration
01/04/2026 31/03/2029
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Collins House, Bishopstoke Road, Eastleigh, SO50 6AD, United Kingdom · UKJ35
Contact
Award Criteria
Not specified
Related tenders
The Swaythling Housing Society Ltd (Trad...
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: P/ABRI 1009/2025
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 11
- Winning supplier
- Large company
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 10 Dec 2025
- Standstill period ends
- 29 Dec 2025
- Contract can be extended to
- 1 Apr 2036
- Renewal
- Optional to extend up to 84 months
- Language
- EN
- Published
- 16 Dec 2025 09:22
- OCID
- ocds-h6vhtk-054603
- Notice ID
- P/ABRI 1009/2025
Competition
11
Bids received
8
Bids considered at final stage
6
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Supplier Large
Kent House, London, W1W 8AJ, United Kingdom
07816250357
GB-COH 04415196
Key dates
- Future Signature Date
- 12 Jan 2026 · Scheduled
Full notice record
62 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | The Swaythling Housing Society Ltd (Trading as Abri) |
| Party 1 › Address › Street | Collins House, Bishopstoke Road |
| Party 1 › Address › Town / city | Eastleigh |
| Party 1 › Address › Postcode | SO50 6AD |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKJ35 |
| Party 1 › Contact › Name | Laiza Mendiola |
| Party 1 › Contact › Email | procurement.team@abri.co.uk |
| Party 1 › Contact › Telephone | 03001231567 |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.abri.co.uk |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | Morgan Sindall Property Services Limited |
| Party 2 › Address › Street | Kent House |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | W1W 8AJ |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI32 |
| Party 2 › Contact › Email | mspropservices.bidteam@morgansindall.com |
| Party 2 › Contact › Telephone | 07816250357 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://morgansindallpropertyservices.com |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | The Swaythling Housing Society Ltd (Trading as Abri) |
Tender
| Title | Out of Hours Call Handling Service |
| Status | complete |
| Procedure type | open |
| Procedure | Competitive flexible procedure |
| Lot › Status | complete |
Awards
| Title | Out of Hours Call Handling Service |
| Status | pending |
| Date | 10 Dec 2025 |
| Value › Value incl. VAT | £2,640,000 |
| Value › Value | £2,200,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Morgan Sindall Property Services Limited |
| Item › CPV › CPV 1 › Description | Call centre |
| Item › CPV › CPV 2 › Description | Telephone operator services |
| Item › CPV › CPV 3 › Description | Telephone-answering services |
| Item › CPV › CPV 4 › Description | Telephone switchboard services |
| Item › CPV › CPV 5 › Description | Telephone network |
| Standstill period › End | 29 Dec 2025 |
| Contract period › Start | 1 Apr 2026 |
| Contract period › End | 31 Mar 2029 |
| Contract period › Can be extended to | 1 Apr 2036 |
| Can be renewed | Yes |
| Renewal › Description | Optional to extend up to 84 months |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/083126-2025 |
| Document › Published | 16 Dec 2025 |
| Assessment Summaries Date Sent | 12 Dec 2025 |
| Milestone › Type | Future signature date |
| Milestone › Due | 12 Jan 2026 |
| Milestone › Status | scheduled |