Helpdesk and Support Services Tenders & Contracts

DIR Replacement for Surrey and Sussex renewal

Dublin City University requires EfficientIP IP Address Management (IPAM), including on-premises licensing, support, maintenance, software updates and upgrades, and access to OEM support.

The Cabinet Office (the "Authority"), has established a contract for the provision of Conversion Therapy Victim Support Service. Suppliers are required to provide the Deliverables (services) set out in the Specification. The full Specification is set out in the Invitation to Tender (ITT).

The Provision of Universal Adapter Licensing, Support and Maintenance Services.

ARC Systems Support - until 1/8/27

Sports Centre booking system and fees to support their hardware and software and to host the system on their servers.

This service relates to the Nurse Call systems services provided by Static Systems Group

As NS&I's operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. To meet this need, the new supplier will be required to deliver a Level 2 Helpdesk service in line with agreed service levels. The supplier must operate through NS&I's ServiceNow platform, maintain BPSS cleared staff with financial records check, deliver support during business hours, and comply with NS&I's security, standards, and ISO requirements. The service will also include structured performance reporting and a sustained commitment to continuous service improvement. The types of incidents that the helpdesk may manage include: managing the triage of tickets including problem, request and incident between our strategic suppliers in relation to a Mobile App, integration infrastructure layers, customer IDAM, Federated IDAM etc currently. There is an expectation that under the transformation project this list will grow. At a later date, NS&I may wish to add NS&I staff as users of the helpdesk.

The SIAM Service desk and AWS management service has been provided by Colibri in its various forms since 2012 and was responsible for the first move into cloud computing/hosting for the industry. The service was originally implemented for the NationalRail website and Darwin services providing customers and TOC’s with rail information, including live departure board information, journey planning, fare information, Stations and disruption updates fulfilling many regulated requirements. The service subsequently evolved to support all services under the National Rail branding that includes Railcards, Days Out Guide and other non-Nationalrail products, most recently the Rail Data Marketplace and the new GBR.uk website.

The SIAM Service desk and AWS management service has been provided by Colibri in its various forms since 2012 and was responsible for the first move into cloud computing/hosting for the industry. The service was originally implemented for the NationalRail website and Darwin services providing customers and TOC’s with rail information, including live departure board information, journey planning, fare information, Stations and disruption updates fulfilling many regulated requirements. The service subsequently evolved to support all services under the National Rail branding that includes Railcards, Days Out Guide and other non-Nationalrail products, most recently the Rail Data Marketplace and the new GBR.uk website.

The SIAM Service desk and AWS management service has been provided by Colibri in its various forms since 2012 and was responsible for the first move into cloud computing/hosting for the industry. The service was originally implemented for the NationalRail website and Darwin services providing customers and TOC’s with rail information, including live departure board information, journey planning, fare information, Stations and disruption updates fulfilling many regulated requirements. The service subsequently evolved to support all services under the National Rail branding that includes Railcards, Days Out Guide and other non-Nationalrail products, most recently the Rail Data Marketplace and the new GBR.uk website.

Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.

An on-premise virtual desktop environment for services.

Core-Vet Licencing and Support for Sussex