How We Manage Your Data?

1. Information We Collect

We collect and process personal data to provide our alert services, manage user accounts, and process subscriptions. This includes:

Account Information: Name, business email address, company name, contact phone number, and account credentials when you register for a free or paid account on https://tendernotify.co.uk/.
Search & Alert Preferences: Procurement categories, keywords, regions, and notification settings configured within your dashboard to deliver tailored tender alerts.
Billing & Payment Details: For paid subscription plans, payment details (such as credit/debit card numbers and billing addresses) are processed securely through our PCI-DSS compliant third-party payment processors. Tender Notify does not store raw payment card data on its servers.
Usage & Technical Data: IP addresses, browser type, device details, login frequency, and interaction history with our notifications and website.

2. How We Sourced Public Sector Procurement Data

Public Domain Data: Procurement notices, tender descriptions, buyer details, and contract values displayed on Tender Notify are collected from official public-sector sources, government portals, and public register publications.
Separation of Data Types: Public procurement notice data is indexed and processed separately from individual user personal data. Public notices are displayed as open public information, whereas user data is managed under strict privacy controls.

3. How We Use Your Data

We process your personal information for the following specific purposes:

Service Delivery: Providing, personalizing, and managing your Tender Notify account, delivering tender alert emails, and maintaining website functionality.
Customer Support & Communications: Responding to inquiries, sending platform updates, service announcements, and invoicing notices.
Platform Improvement: Analyzing platform usage and performance to optimize search algorithms, notification delivery, and user experience.
Compliance & Legal Obligations: Fulfilling statutory record-keeping, tax, and legal requirements.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share data with trusted service providers who assist us in operating our platform, including:

Cloud hosting and infrastructure providers.
Transactional email delivery and SMS notification partners.
Secure payment gateway providers for paid subscriptions.
Analytics service providers.

All third-party service providers are legally bound to handle your data confidentially and securely in accordance with applicable UK Data Protection laws.

5. Data Retention

Active Accounts: We retain your account data and alert preferences for as long as your account remains active.
Account Cancellation: If you close your account (free or paid), your personal data will be deleted or anonymized within 30 days, except where retention is legally required for tax or compliance accounting.

6. Data Security

We implement robust technical and organizational security measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission (SSL/TLS), secure database access controls, and regular system audits.

7. Your Data Rights

Under UK GDPR and UK Data Protection legislation, users (whether using free or paid accounts) possess the following rights regarding their personal data:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of your account and associated personal data ("Right to be Forgotten").
Right to Restrict or Object: Limit or object to the processing of your personal data under specific circumstances.
Right to Data Portability: Obtain your personal data in a structured, commonly used format.

To exercise any of these rights, contact us at contact@tendernotify.co.uk.