Privacy Policy

1. Information We Collect

We collect and process personal data to provide tender alert services, manage user accounts, and operate our platform:

Account Credentials: Name, business email address, company name, contact phone number, and password when registering for a free or paid account on https://tendernotify.co.uk/.
Preference Data: Procurement categories, keywords, geographic regions, and alert settings configured in your dashboard.
Payment Details: For paid subscriptions, payment processing is handled directly by PCI-DSS compliant third-party payment gateways. Tender Notify does not store raw credit card numbers on its servers.
Technical Logs: IP addresses, browser types, device information, and interaction history with our notifications.

2. Sourcing of Public Sector Procurement Data

Public Domain Information: Procurement notices, tender specifications, buyer contacts, and contract values displayed on Tender Notify are aggregated from official public-sector publications and government portals.
Data Separation: Public procurement data is indexed separately from user account data. Procurement notices remain public information, whereas user profiles are protected under strict privacy controls.

3. How We Use Your Information

Personal data is used exclusively to:

Deliver, personalize, and manage your Tender Notify account and email alerts.
Handle customer support, administrative updates, and transactional communications.
Optimize search performance, user experience, and delivery speed.
Maintain statutory accounting and regulatory records.

4. Data Security Standards

Industry Standards: Tender Notify implements industry-standard physical, administrative, and technical safeguards—including SSL/TLS data encryption, secure servers, and strict access controls—to protect user data against unauthorized access, loss, or alteration.
Protocol Updates: System security measures are continuously evaluated and updated to align with modern cyber safety practices.

5. Cyber Incidents & Limitation of Liability (Force Majeure)

Inherent Internet Risks: While we maintain industry-standard security measures, no electronic transmission or digital storage system can be guaranteed 100% secure. You acknowledge that transmitting data online carries inherent risks.
Exclusion of Liability for Breaches: In the event of a cyberattack, hacking incident, unauthorized third-party intrusion, data leak, or breach that occurs beyond the reasonable control of Tender Notify, Tender Notify, its owners, directors, employees, partners, and associated entities shall not be held liable or responsible for any direct, indirect, financial, or consequential damages suffered by users.
User Risk Assumption: Accessing https://tendernotify.co.uk/ and submitting user data is conducted at the user's own risk.
Statutory Incident Notification: If a security breach occurs that affects user rights, Tender Notify will notify affected users and regulatory authorities in compliance with applicable UK data protection laws, without such notification admitting fault or legal liability.

6. Data Sharing & Third Parties

We do not sell, rent, or trade personal data to third parties for marketing purposes. Data is shared only with essential service infrastructure providers (e.g., secure hosting platforms, payment processors, transactional email services) strictly under confidentiality and data processing agreements.

7. Retention & User Rights

Retention: Active account data is retained for the duration of your membership. Upon cancellation, personal data is permanently deleted or anonymized within 30 days, except where law requires statutory retention.
Your Rights: Under UK GDPR and Data Protection legislation, users (free or paid) hold the right to access, rectify, port, or request the deletion of their personal data. Requests can be submitted directly via your account settings or by contacting contact@tendernotify.co.uk.