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AWARD
Complete
XMC Support (Telecoms)
Published 5 Nov 2025
5 Nov 2025
- Primary CPV
-
50330000 *
Maintenance services of telecommunications equipment
- Location
- 🇬🇧 Lambeth, London
- Value
- £2,344,938
- Contract
-
5 years Duration
01/12/2025 30/11/2030
- Contract Types
-
50 *Repair & maintenance servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Waterloo General Office, London, SE1 8SW, United Kingdom · UKI45
Contact
Award Criteria
Not specified
Related tenders
NETWORK RAIL INFRASTRUCTURE LIMITED
All notices from this publisher Same CPV code
50330000 *
All notices with this CPV code
Reference: ocds-h6vhtk-05da8b
This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail’s signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.
Awarded to
Full CPV breakdown
- 50330000 — Maintenance services of telecommunications equipment (primary)
Notice details
- Buyer type
- Central government
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Language
- EN
- Published
- 05 Nov 2025 09:20
- OCID
- ocds-h6vhtk-05da8b
- Notice ID
- ocds-h6vhtk-05da8b
Organisations on this notice
Supplier Large
Alpha Tower, 22 Suffolk Street, Birmingham, B1 1TT, United Kingdom
co•••••
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GB-COH 02985756
Key dates
- Future Signature Date
- 20 Nov 2025 · Scheduled
Full notice record
50 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | NETWORK RAIL INFRASTRUCTURE LIMITED |
| Party 1 › Address › Street | Waterloo General Office |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | SE1 8SW |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI45 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.networkrail.co.uk/ |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | Hitachi Energy UK Limited |
| Party 2 › Address › Street | Alpha Tower, 22 Suffolk Street |
| Party 2 › Address › Town / city | Birmingham |
| Party 2 › Address › Postcode | B1 1TT |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKG31 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | NETWORK RAIL INFRASTRUCTURE LIMITED |
Tender
| Title | XMC Support (Telecoms) |
| Description | This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail’s signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety. |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Reason for this procedure | Hitachi Energy UK Limited is the sole supplier able to provide the required support and maintenance services for the PDH/XMC telecommunications hardware and associated UNEM management systems, as they are the original equipment manufacturer and hold exclusive intellectual property rights over both the hardware and software. No other supplier can legally or technically deliver the necessary support, updates, or repairs, making Hitachi Energy the only viable provider |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Title | XMC Support 2025-2030 |
| Status | pending |
| Value › Value incl. VAT | £2,813,926 |
| Value › Value | £2,344,938 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Hitachi Energy UK Limited |
| Item › CPV › Description | Maintenance services of telecommunications equipment |
| Contract period › Start | 1 Dec 2025 |
| Contract period › End | 30 Nov 2030 |
| Has options | Yes |
| Options › Description | The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/071101-2025 |
| Document › Published | 5 Nov 2025 |
| Milestone › Type | Future signature date |
| Milestone › Due | 20 Nov 2025 |
| Milestone › Status | scheduled |