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AWARD Framework Complete Services

https://www.commercialsolutions-sec.nhs.uk/

Published 19 Aug 2025
19 Aug 2025


Reference: 4909-3327
This Voluntary ex-ante Transparency Notice (VEAT notice) is a tool used in public procurement to provide transparency on a Framework Agreement currently in force. The details of the Framework Agreement is provided below. NHS Commercial Solutions has let this Framework Agreement subsequent to a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S 145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years with no option to extend. The Framework has been structured to incorporate seven lots, which are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System – Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services

Full CPV breakdown

  • 72000000 — IT services: consulting, software development, Internet and support (primary)

Notice details

Buyer type
Other public body · Health
Competition
Direct award (no competition)
Contract type
Services
Winning supplier
SME
Lots
7
Procurement method
Award procedure without prior publication of a call for competition
Main category
Services
Legal basis
CELEX 32014L0024
Notice status
Complete
Award status
Active
Framework agreement
Yes
Number of lots
7
Language
EN
Published
19 Aug 2025 17:20
OCID
ocds-h6vhtk-058ad3
Notice ID
4909-3327

Organisations on this notice

Windsor, Barkshire, United Kingdom
08149394
Supplier SME
Glasgow, United Kingdom
SC305542
Supplier Large
London, United Kingdom
4499567
Supplier SME
Wallington, Surrey, United Kingdom
1517630
Macclesfield Cheshire, United Kingdom
04084131
Insight Direct (UK) Ltd
Supplier Large
Manchester, United Kingdom
2579852
Hemel Hempstead, Hertfordshire, United Kingdom
02831215
Supplier Large
Leicestershire, United Kingdom
2250372
Multitone Electronics plc
Supplier SME
Hampshire, United Kingdom
256314
Swindon, Wiltshire, United Kingdom
181585
Softcat plc
Supplier Large
Marlow, Bucks, United Kingdom
02174990
Supplier SME
Laren, Noord-Holland, United Kingdom
11931745
Hospital Services Limited
Supplier SME
Belfast, United Kingdom
NI005155
Gloucestershire, United Kingdom
3758749
Supplier SME
London, United Kingdom
09787096
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Review Body
Leatherhead, United Kingdom

Lots (7)

Lot 1: Patient Messaging Services
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device manage...
Lot 2: Medical Messaging Application (Pager Replacement)
Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voi...
Lot 3: Kiosk Display (Digital Signage)
Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in...
Lot 4: Patient Check-In Management System
is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authori...
Lot 5: App Development Services
The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 7: Video Conferencing System
This service provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunicatio...
Lot 10: Bespoke Services
is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not th...

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Tender

Title https://www.commercialsolutions-sec.nhs.uk/
Status complete
CPV › Description IT services: consulting, software development, Internet and support
Category services
Lot › Lot 1 › Title Patient Messaging Services
Lot › Lot 1 › Description Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 1 › Award criteria › Criterion › Type price
Lot › Lot 1 › Has options No
Lot › Lot 2 › Title Medical Messaging Application (Pager Replacement)
Lot › Lot 2 › Award criteria › Criterion › Type price
Lot › Lot 2 › Has options No
Lot › Lot 3 › Title Kiosk Display (Digital Signage)
Lot › Lot 3 › Description Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 3 › Award criteria › Criterion › Type price
Lot › Lot 3 › Has options No
Lot › Lot 4 › Title Patient Check-In Management System
Lot › Lot 4 › Description is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 4 › Award criteria › Criterion › Type price
Lot › Lot 4 › Has options No
Lot › Lot 5 › Title App Development Services
Lot › Lot 5 › Description The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 5 › Award criteria › Criterion › Type price
Lot › Lot 5 › Has options No
Lot › Lot 6 › Title Video Conferencing System
Lot › Lot 6 › Description This service provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 6 › Award criteria › Criterion › Type price
Lot › Lot 6 › Has options No
Lot › Lot 7 › Title Bespoke Services
Lot › Lot 7 › Description is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot › Lot 7 › Award criteria › Criterion › Type price
Lot › Lot 7 › Has options No
Item › Item 1 › CPV › CPV 1 › Description Interactive voice response software package
Item › Item 1 › CPV › CPV 2 › Description Video conferencing software package
Item › Item 1 › CPV › CPV 3 › Description Telecommunications services
Item › Item 1 › CPV › CPV 4 › Description Telephone and data transmission services
Item › Item 1 › CPV › CPV 5 › Description Electronic mail services
Item › Item 1 › CPV › CPV 6 › Description Call centre
Item › Item 1 › Delivery › Region (NUTS) UK
Item › Item 2 › CPV › CPV 1 › Description Radio, television, communication, telecommunication and related equipment
Item › Item 2 › CPV › CPV 2 › Description Television and audio-visual equipment
Item › Item 2 › CPV › CPV 3 › Description Wireless telecommunications system
Item › Item 2 › CPV › CPV 4 › Description Software package and information systems
Item › Item 2 › CPV › CPV 5 › Description Telephone and data transmission services
Item › Item 2 › CPV › CPV 6 › Description Electronic message services
Item › Item 2 › CPV › CPV 7 › Description IT services: consulting, software development, Internet and support
Item › Item 2 › CPV › CPV 8 › Description Custom software development services
Item › Item 2 › CPV › CPV 9 › Description Internet services
Item › Item 2 › Delivery › Region (NUTS) UK
Item › Item 3 › CPV › CPV 1 › Description Computer equipment and supplies
Item › Item 3 › CPV › CPV 2 › Description Display screens
Item › Item 3 › CPV › CPV 3 › Description Graphic display panels
Item › Item 3 › CPV › CPV 4 › Description Display units
Item › Item 3 › CPV › CPV 5 › Description Software package and information systems
Item › Item 3 › CPV › CPV 6 › Description IT services: consulting, software development, Internet and support
Item › Item 3 › CPV › CPV 7 › Description Custom software development services
Item › Item 3 › CPV › CPV 8 › Description Data services
Item › Item 3 › CPV › CPV 9 › Description Internet services
Item › Item 3 › Delivery › Region (NUTS) UK
Item › Item 4 › CPV › CPV 1 › Description Interactive voice response software package
Item › Item 4 › CPV › CPV 2 › Description Video conferencing software package
Item › Item 4 › CPV › CPV 3 › Description Telecommunications services
Item › Item 4 › CPV › CPV 4 › Description Telephone and data transmission services
Item › Item 4 › CPV › CPV 5 › Description Electronic mail services
Item › Item 4 › CPV › CPV 6 › Description Call centre
Item › Item 4 › Delivery › Region (NUTS) UK
Item › Item 5 › CPV › CPV 1 › Description Software package and information systems
Item › Item 5 › CPV › CPV 2 › Description Development software package
Item › Item 5 › CPV › CPV 3 › Description IT services: consulting, software development, Internet and support
Item › Item 5 › CPV › CPV 4 › Description Software-related services
Item › Item 5 › Delivery › Region (NUTS) UK
Item › Item 6 › CPV › CPV 1 › Description Video-conferencing equipment
Item › Item 6 › CPV › CPV 2 › Description Software package and information systems
Item › Item 6 › CPV › CPV 3 › Description Video conferencing software package
Item › Item 6 › CPV › CPV 4 › Description Electronic message services
Item › Item 6 › CPV › CPV 5 › Description Video conferencing software development services
Item › Item 6 › CPV › CPV 6 › Description Data services
Item › Item 6 › CPV › CPV 7 › Description Internet services
Item › Item 6 › Delivery › Region (NUTS) UK
Item › Item 7 › CPV › Description IT services: consulting, software development, Internet and support
Item › Item 7 › Delivery › Region (NUTS) UK
Procedure type limited
Procedure Award procedure without prior publication of a call for competition
Techniques › Framework agreement Yes
Procurement Method Rationale Classifications › Description The procurement falls outside the scope of application of the directive

Awards

Award 1 › Title Patient Messaging Services
Award 1 › Status active
Award 1 › Has Subcontracting Yes
Award 1 › Supplier › Supplier 1 › Name ICNH Ltd trading as DrDoctor
Award 1 › Supplier › Supplier 2 › Name Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Award 1 › Supplier › Supplier 3 › Name BTS Holdings plc
Award 1 › Supplier › Supplier 4 › Name Insight Direct (UK) Ltd
Award 1 › Supplier › Supplier 5 › Name Netcall Technology Limited
Award 2 › Title Medical Messaging Application (Pager Replacement)
Award 2 › Status active
Award 2 › Has Subcontracting Yes
Award 2 › Supplier › Supplier 1 › Name Barrier Networks
Award 2 › Supplier › Supplier 2 › Name BTS Holdings plc
Award 2 › Supplier › Supplier 3 › Name Hill-Rom Ltd T/A Hillrom
Award 2 › Supplier › Supplier 4 › Name Insight Direct (UK) Ltd
Award 2 › Supplier › Supplier 5 › Name Multitone Electronics plc
Award 2 › Supplier › Supplier 6 › Name Netcall Technology Limited
Award 2 › Supplier › Supplier 7 › Name Stanley Security Solutions Ltd
Award 2 › Supplier › Supplier 8 › Name Softcat plc
Award 2 › Supplier › Supplier 9 › Name ZIVVER B.V.
Award 3 › Title Kiosk Display (Digital Signage)
Award 3 › Status active
Award 3 › Has Subcontracting Yes
Award 3 › Supplier › Supplier 1 › Name Exponential-e Limited
Award 3 › Supplier › Supplier 2 › Name Hospital Services Limited
Award 3 › Supplier › Supplier 3 › Name Insight Direct (UK) Ltd
Award 4 › Title Patient Check-In Management System
Award 4 › Status active
Award 4 › Has Subcontracting Yes
Award 4 › Supplier › Supplier 1 › Name BTS Holdings plc
Award 4 › Supplier › Supplier 2 › Name Hospital Services Limited
Award 4 › Supplier › Supplier 3 › Name Insight Direct (UK) Ltd
Award 4 › Supplier › Supplier 4 › Name Intouch with Health Ltd
Award 4 › Supplier › Supplier 5 › Name Netcall Technology Limited
Award 5 › Title Apps Development Services
Award 5 › Status active
Award 5 › Has Subcontracting Yes
Award 5 › Supplier › Supplier 1 › Name BTS Holdings plc
Award 5 › Supplier › Supplier 2 › Name Exponential-e Limited
Award 5 › Supplier › Supplier 3 › Name Hospital Services Limited
Award 5 › Supplier › Supplier 4 › Name Insight Direct (UK) Ltd
Award 5 › Supplier › Supplier 5 › Name Netcall Technology Limited
Award 6 › Title Video Conferencing System
Award 6 › Status active
Award 6 › Has Subcontracting Yes
Award 6 › Supplier › Supplier 1 › Name Barrier Networks
Award 6 › Supplier › Supplier 2 › Name Hospital Services Limited
Award 6 › Supplier › Supplier 3 › Name Insight Direct (UK) Ltd
Award 6 › Supplier › Supplier 4 › Name Visionable Ltd
Award 7 › Title Bespoke Services
Award 7 › Status active
Award 7 › Has Subcontracting Yes
Award 7 › Supplier › Supplier 1 › Name Barrier Networks
Award 7 › Supplier › Supplier 2 › Name BTS Holdings plc
Award 7 › Supplier › Supplier 3 › Name Exponential-e Limited
Award 7 › Supplier › Supplier 4 › Name Hospital Services Limited
Award 7 › Supplier › Supplier 5 › Name Insight Direct (UK) Ltd
Award 7 › Supplier › Supplier 6 › Name Netcall Technology Limited

Organisations

Party 1 › Name Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Party 1 › Identifier › Legal Name Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Party 1 › Address › Street The Atrium. Curtis Road.
Party 1 › Address › Town / city Dorking
Party 1 › Address › Region (NUTS) UK
Party 1 › Address › Postcode RH4 1XA
Party 1 › Address › Country United Kingdom
Party 1 › Role buyer
Party 1 › Link https://www.commercialsolutions-sec.nhs.uk/
Party 1 › Classification › Classification 1 › Description Body governed by public law
Party 1 › Classification › Classification 2 › Description Health
Party 2 › Name ICNH Ltd trading as DrDoctor
Party 2 › Identifier › Legal Name ICNH Ltd trading as DrDoctor
Party 2 › Address › Town / city Windsor, Barkshire
Party 2 › Address › Region (NUTS) UK
Party 2 › Address › Country United Kingdom
Party 2 › Role supplier
Party 2 › Business size sme
Party 3 › Name Barrier Networks
Party 3 › Identifier › Legal Name Barrier Networks
Party 3 › Address › Town / city Glasgow
Party 3 › Address › Region (NUTS) UK
Party 3 › Address › Country United Kingdom
Party 3 › Role supplier
Party 3 › Business size sme
Party 4 › Name Exponential-e Limited
Party 4 › Identifier › Legal Name Exponential-e Limited
Party 4 › Address › Town / city London
Party 4 › Address › Region (NUTS) UK
Party 4 › Address › Country United Kingdom
Party 4 › Role supplier
Party 4 › Business size large
Party 5 › Name BTS Holdings plc
Party 5 › Identifier › Legal Name BTS Holdings plc
Party 5 › Address › Town / city Wallington, Surrey
Party 5 › Address › Region (NUTS) UK
Party 5 › Address › Country United Kingdom
Party 5 › Role supplier
Party 5 › Business size sme
Party 6 › Name Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Party 6 › Identifier › Legal Name Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Party 6 › Address › Town / city Macclesfield Cheshire
Party 6 › Address › Region (NUTS) UK
Party 6 › Address › Country United Kingdom
Party 6 › Role supplier
Party 6 › Business size large
Party 7 › Name Insight Direct (UK) Ltd
Party 7 › Identifier › Legal Name Insight Direct (UK) Ltd
Party 7 › Address › Town / city Manchester
Party 7 › Address › Region (NUTS) UK
Party 7 › Address › Country United Kingdom
Party 7 › Role supplier
Party 7 › Business size large
Party 8 › Name Netcall Technology Limited
Party 8 › Identifier › Legal Name Netcall Technology Limited
Party 8 › Address › Town / city Hemel Hempstead, Hertfordshire
Party 8 › Address › Region (NUTS) UK
Party 8 › Address › Country United Kingdom
Party 8 › Role supplier
Party 8 › Business size sme
Party 9 › Name Hill-Rom Ltd T/A Hillrom
Party 9 › Identifier › Legal Name Hill-Rom Ltd T/A Hillrom
Party 9 › Address › Town / city Leicestershire
Party 9 › Address › Region (NUTS) UK
Party 9 › Address › Country United Kingdom
Party 9 › Role supplier
Party 9 › Business size large
Party 10 › Name Multitone Electronics plc
Party 10 › Identifier › Legal Name Multitone Electronics plc
Party 10 › Address › Town / city Hampshire
Party 10 › Address › Region (NUTS) UK
Party 10 › Address › Country United Kingdom
Party 10 › Role supplier
Party 10 › Business size sme
Party 11 › Name Stanley Security Solutions Ltd
Party 11 › Identifier › Legal Name Stanley Security Solutions Ltd
Party 11 › Address › Town / city Swindon, Wiltshire
Party 11 › Address › Region (NUTS) UK
Party 11 › Address › Country United Kingdom
Party 11 › Role supplier
Party 11 › Business size large
Party 12 › Name Softcat plc
Party 12 › Identifier › Legal Name Softcat plc
Party 12 › Address › Town / city Marlow, Bucks
Party 12 › Address › Region (NUTS) UK
Party 12 › Address › Country United Kingdom
Party 12 › Role supplier
Party 12 › Business size large
Party 13 › Name ZIVVER B.V.
Party 13 › Identifier › Legal Name ZIVVER B.V.
Party 13 › Address › Town / city Laren, Noord-Holland
Party 13 › Address › Region (NUTS) UK
Party 13 › Address › Country United Kingdom
Party 13 › Role supplier
Party 13 › Business size sme
Party 14 › Name Hospital Services Limited
Party 14 › Identifier › Legal Name Hospital Services Limited
Party 14 › Address › Town / city Belfast
Party 14 › Address › Region (NUTS) UK
Party 14 › Address › Country United Kingdom
Party 14 › Role supplier
Party 14 › Business size sme
Party 15 › Name Intouch with Health Ltd
Party 15 › Identifier › Legal Name Intouch with Health Ltd
Party 15 › Address › Town / city Gloucestershire
Party 15 › Address › Region (NUTS) UK
Party 15 › Address › Country United Kingdom
Party 15 › Role supplier
Party 15 › Business size sme
Party 16 › Name Visionable Ltd
Party 16 › Identifier › Legal Name Visionable Ltd
Party 16 › Address › Town / city London
Party 16 › Address › Region (NUTS) UK
Party 16 › Address › Country United Kingdom
Party 16 › Role supplier
Party 16 › Business size sme
Party 17 › Name Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Party 17 › Identifier › Legal Name Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Party 17 › Address › Town / city Leatherhead
Party 17 › Address › Country United Kingdom
Party 17 › Role Review body

Buyer

Name Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

Contracts

Contract 1 › Title Patient Messaging Services
Contract 1 › Status active
Contract 1 › Value › Value £15,000,000
Contract 1 › Value › Currency GBP
Contract 1 › Signed 25 Feb 2021
Contract 2 › Title Medical Messaging Application (Pager Replacement)
Contract 2 › Status active
Contract 2 › Value › Value £15,000,000
Contract 2 › Value › Currency GBP
Contract 2 › Signed 25 Feb 2021
Contract 3 › Title Kiosk Display (Digital Signage)
Contract 3 › Status active
Contract 3 › Value › Value £15,000,000
Contract 3 › Value › Currency GBP
Contract 3 › Signed 25 Feb 2021
Contract 4 › Title Patient Check-In Management System
Contract 4 › Status active
Contract 4 › Value › Value £15,000,000
Contract 4 › Value › Currency GBP
Contract 4 › Signed 25 Feb 2021
Contract 5 › Title Apps Development Services
Contract 5 › Status active
Contract 5 › Value › Value £15,000,000
Contract 5 › Value › Currency GBP
Contract 5 › Signed 25 Feb 2021
Contract 6 › Title Video Conferencing System
Contract 6 › Status active
Contract 6 › Value › Value £15,000,000
Contract 6 › Value › Currency GBP
Contract 6 › Signed 25 Feb 2021
Contract 7 › Title Bespoke Services
Contract 7 › Status active
Contract 7 › Value › Value £15,000,000
Contract 7 › Value › Currency GBP
Contract 7 › Signed 25 Feb 2021

Links

Href https://www.commercialsolutions-sec.nhs.uk/
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