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Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Published 22 Apr 2026
22 Apr 2026
Closed 15 Dec 2025
- Primary CPV
-
32412000 *
Communications network
- Location
- 🇬🇧 Stoke-on-Trent, West Midlands
- Value
- £133,000
- Contract
-
1 year Duration
01/01/2026 31/12/2026
- Contract Types
-
32 *Radio, TV & telecommunications equipmentFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
2nd Floor Bennett House, STOKE-ON-TRENT, ST1 2QB, England · UKG23
Contact
Award Criteria
Not specified
- Contract Signed (contractsfinder.service.gov.uk) · Contract Signed
Related tenders
NHS Midlands & Lancashire Commissioning...
All notices from this publisher Same CPV code
32412000 *
All notices with this CPV code
Reference: MLCSU - 1772 600302854
The following describes the main components of the service.
• Delivery of professional services
• Digital Space Contact Centre
Annual Software & Support
• Digital Space Amazon Connect
• Softphone, Reporting and Wallboard
• Automated Dialler, Autonomous Surveys, Answer - where applicable
• Amazon Connect webchat and directed chat where applicable
• Amazon Connect and Lex Gen AI where applicable
• Digital Space managed service
Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage.
Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Full CPV breakdown
- 32412000 — Communications network (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 19 Dec 2025
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 22 Apr 2026 12:24
- Deadline
- 15 Dec 2025 17:00
- OCID
- ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd
- Notice ID
- MLCSU - 1772 600302854
Organisations on this notice
Supplier SME
Brunel Business Park, Jessop Close, Northern Road Industrial Estate,
Newark, England, NG24 2AG
GB-COH 12308964
Full notice record
43 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service |
| Status | complete |
| CPV › Description | Communications network |
| Item › Delivery › Region (NUTS) | England |
| Item › Delivery › Country | United Kingdom |
| Value › Value | £133,000 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 15 Dec 2025 |
| Contract period › Start | 1 Jan 2026 |
| Contract period › End | 31 Dec 2026 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | NHS Midlands & Lancashire Commissioning Support Unit |
| Party 1 › Identifier › Legal Name | NHS Midlands & Lancashire Commissioning Support Unit |
| Party 1 › Address › Street | 2nd Floor Bennett House |
| Party 1 › Address › Town / city | STOKE-ON-TRENT |
| Party 1 › Address › Postcode | ST1 2QB |
| Party 1 › Address › Country | England |
| Party 1 › Role | buyer |
| Party 2 › Name | Digital Space Cloud Services Limited |
| Party 2 › Identifier › Legal Name | Digital Space Cloud Services Limited |
| Party 2 › Address › Street | Brunel Business Park, Jessop Close, Northern Road Industrial Estate, Newark, England, NG24 2AG |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | NHS Midlands & Lancashire Commissioning Support Unit |
Awards
| Status | active |
| Date | 19 Dec 2025 |
| Published | 22 Apr 2026 |
| Value › Value | £133,000 |
| Value › Currency | GBP |
| Supplier › Name | Digital Space Cloud Services Limited |
| Contract period › Start | 1 Jan 2026 |
| Contract period › End | 31 Dec 2026 |
| Document › Document 1 › Document type | Award notice |
| Document › Document 1 › Description | Awarded contract notice on Contracts Finder |
| Document › Document 1 › Link | https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b... |
| Document › Document 1 › Published | 22 Apr 2026 |
| Document › Document 2 › Document type | Contract signed |
| Document › Document 2 › Link | https://www.contractsfinder.service.gov.uk/Notice/Attachment/796add82-... |