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AWARD Framework Complete Services

West Norfolk PCN Framework Providers Home Support

Published 14 Sep 2026

14 Sep 2026

Norfolk County Council

Primary CPV: 85312000 *
Social work services without accommodation
Location: 🇬🇧 North and West Norfolk, East of England
Value: £4,117,655
Contract: Not specified
Contract Types: 85 *Health & social work services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

County Hall, Martineau Lane, Norwich, NR12DH, United Kingdom · UKH16

Contact

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Award Criteria

Quality
Price

FULL DOCUMENTATION

Related tenders

Norfolk County Council

All notices from this publisher

Same CPV code

85312000 *

All notices with this CPV code

Reference: NCCT43349

Norfolk County Council awarded placements on two Lots of the 'Framework for Home Support Providers for West and North Norfolk' (Notice identifier: 2025/S 000-000628) which was procured under the PCR2015 Light Touch Regime. The Council have appointed two framework providers to deliver home support services in specific Primary Care Network (PCN) areas within West Norfolk. The intention is that the Framework Providers will deliver up to 30% of the PCN Home Support hours under a Principal Framework Provider (who was appointed through a separate procurement). The Principal Provider retains 70% of the PCN home support hours. The two Lots requiring additional framework providers in West Norfolk were: 1. King's Lynn (one provider) 2. Fens and Brecks (two providers)

Awarded to

The Care Company UK Ltd MASTER CARE LTD

Full CPV breakdown

85312000 — Social work services without accommodation (primary)

Notice details

Buyer type: Local authority · General public services
Competition: Open competition (any supplier can bid)
Contract type: Services
Bids received: 28
Winning supplier: SME
Lots: 2
Procurement method: Open procedure
Main category: Services
Legal basis: CELEX 32014L0024
Notice status: Complete
Award status: Active
Framework agreement: Yes
Covered by GPA: Yes
Number of lots: 2
Language: EN
Published: 14 Sep 2026 16:48
OCID: ocds-h6vhtk-06751a
Notice ID: NCCT43349

Competition

Bids received

Bids from SMEs

Electronic bids

Organisations on this notice

The Care Company UK Ltd

Supplier SME

King's Lynn, United Kingdom

GB-COH 06851701

MASTER CARE LTD

Supplier SME

Norwich, United Kingdom

GB-COH 14113286

The High Court of England and Wales

Review Body

London, United Kingdom

Lots (2)

Lot 1: King's Lynn

The Council appointed one framework provider to deliver home support services in King's Lynn Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.

· Cancelled

Lot 2: Fens and Brecks

The Council awarded agreements to two framework providers to deliver home support services in Fens and Brecks Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for...

· Cancelled

Full notice record

86 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Tender

Title	West Norfolk PCN Framework Providers Home Support
Status	complete
CPV › Description	Social work services without accommodation
Category	services
Lot › Lot 1 › Title	King's Lynn
Lot › Lot 1 › Description	The Council appointed one framework provider to deliver home support services in King's Lynn Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Name	Quality
Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Description	100
Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Type	price
Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Description	0
Lot › Lot 1 › Has options	No
Lot › Lot 1 › Status	cancelled
Lot › Lot 2 › Title	Fens and Brecks
Lot › Lot 2 › Description	The Council awarded agreements to two framework providers to deliver home support services in Fens and Brecks Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Name	Quality
Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Description	100
Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Type	price
Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Description	0
Lot › Lot 2 › Has options	No
Lot › Lot 2 › Status	cancelled
Item › Item 1 › CPV › Description	Social work services without accommodation
Item › Item 1 › Delivery › Region (NUTS)	UKH16
Item › Item 2 › CPV › Description	Social work services without accommodation
Item › Item 2 › Delivery › Region (NUTS)	UKH16
Procedure type	open
Procedure	Open procedure
Techniques › Framework agreement	Yes
Covered by	GPA

Awards

Award 1 › Title	Provision of Home Support Services in West Norfolk Lot 1 - King's Lynn
Award 1 › Status	active
Award 1 › Supplier › Name	The Care Company UK Ltd
Award 2 › Title	Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Award 2 › Status	active
Award 2 › Supplier › Name	The Care Company UK Ltd
Award 3 › Title	Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Award 3 › Status	active
Award 3 › Supplier › Name	MASTER CARE LTD

Organisations

Party 1 › Name	Norfolk County Council
Party 1 › Identifier › Legal Name	Norfolk County Council
Party 1 › Identifier › No Identifier Rationale	Not on any register
Party 1 › Address › Street	County Hall, Martineau Lane
Party 1 › Address › Town / city	Norwich
Party 1 › Address › Region (NUTS)	UKH15
Party 1 › Address › Postcode	NR12DH
Party 1 › Address › Country	United Kingdom
Party 1 › Role	buyer
Party 1 › Link	https://www.norfolk.gov.uk/
Party 1 › Classification › Classification 1 › Description	Regional or local authority
Party 1 › Classification › Classification 2 › Description	General public services
Party 2 › Name	The Care Company UK Ltd
Party 2 › Identifier › Legal Name	The Care Company UK Ltd
Party 2 › Address › Town / city	King's Lynn
Party 2 › Address › Region (NUTS)	UKH16
Party 2 › Address › Country	United Kingdom
Party 2 › Role	supplier
Party 2 › Business size	sme
Party 3 › Name	MASTER CARE LTD
Party 3 › Identifier › Legal Name	MASTER CARE LTD
Party 3 › Address › Town / city	Norwich
Party 3 › Address › Region (NUTS)	UKH15
Party 3 › Address › Country	United Kingdom
Party 3 › Role	supplier
Party 3 › Business size	sme
Party 4 › Name	The High Court of England and Wales
Party 4 › Identifier › Legal Name	The High Court of England and Wales
Party 4 › Address › Town / city	London
Party 4 › Address › Country	United Kingdom
Party 4 › Role	Review body

Buyer

Name	Norfolk County Council

Contracts

Contract 1 › Title	Provision of Home Support Services in West Norfolk Lot 1 - King's Lynn
Contract 1 › Status	active
Contract 1 › Value › Value	£3,795,012
Contract 1 › Value › Currency	GBP
Contract 1 › Signed	14 Sep 2026
Contract 2 › Title	Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Contract 2 › Status	active
Contract 2 › Value › Value	£4,117,655
Contract 2 › Value › Currency	GBP
Contract 2 › Signed	14 Sep 2026
Contract 3 › Title	Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Contract 3 › Status	active
Contract 3 › Value › Value	£4,117,655
Contract 3 › Value › Currency	GBP
Contract 3 › Signed	14 Sep 2026

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