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AWARD
Complete
Customer Contact Centre
Published 30 Sep 2026
30 Sep 2026
- Primary CPV
-
79342300 *
Customer services
- Location
- 🇬🇧 London
- Value
- No value specified
- Contract
-
2 years Duration
17/10/2026 16/10/2028
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Monument Place, London, EC3R 8AJ, United Kingdom · UKI
Contact
Award Criteria
Not specified
Related tenders
Thameslink Southern Great Northern Limit...
All notices from this publisher Same CPV code
79342300 *
All notices with this CPV code
Reference: ocds-h6vhtk-077dda
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.
Full CPV breakdown
- 79342300 — Customer services (primary)
Notice details
- Buyer type
- Other public body
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 30 Sep 2026 15:26
- OCID
- ocds-h6vhtk-077dda
- Notice ID
- ocds-h6vhtk-077dda
Organisations on this notice
Concentrix TSC UK LTD
Supplier Large
1 CENTRAL PARK AVENUE, CENTRAL BUSINESS PARK, LARBERT, FALKIRK, FK5 4RX, United Kingdom
Andrew Maclean
+1-800-747-0583
GB-COH SC146564
Key dates
- Future Signature Date
- 16 Oct 2026 · Scheduled
Full notice record
57 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Thameslink Southern Great Northern Limited (TSGN) |
| Party 1 › Address › Street | Monument Place |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | EC3R 8AJ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI31 |
| Party 1 › Contact › Name | Christopher Wan |
| Party 1 › Contact › Email | christopher.wan@gtrailway.com |
| Party 1 › Contact › Telephone | 07866926013 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public undertaking |
| Party 2 › Name | Concentrix TSC UK LTD |
| Party 2 › Address › Street | 1 CENTRAL PARK AVENUE, CENTRAL BUSINESS PARK, LARBERT |
| Party 2 › Address › Town / city | FALKIRK |
| Party 2 › Address › Postcode | FK5 4RX |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKM76 |
| Party 2 › Contact › Name | Andrew Maclean |
| Party 2 › Contact › Email | andrew.maclean@concentrix.com |
| Party 2 › Contact › Telephone | +1-800-747-0583 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | Thameslink Southern Great Northern Limited (TSGN) |
Tender
| Title | Customer Contact Centre |
| Description | GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events. |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Special regime | utilities |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | pending |
| Value › Value incl. VAT | £8,400,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Concentrix TSC UK LTD |
| Item › CPV › CPV 1 › Description | Customer services |
| Item › CPV › CPV 2 › Description | Call centre |
| Item › Delivery › Region (NUTS) | UKI |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Contract period › Start | 17 Oct 2026 |
| Contract period › End | 16 Oct 2028 |
| Has options | Yes |
| Options › Description | Enhanced functional software to the platform and service offerings |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/092491-2026 |
| Document › Published | 30 Sep 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 16 Oct 2026 |
| Milestone › Status | scheduled |