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Planning Services
Southern Water Customer Services RFI
Published 6 Oct 2026
6 Oct 2026
- Primary CPV
-
79342300 *
Customer services
- Location
- 🇬🇧 West Sussex (South West), South East
- Value
- £0
- Contract
-
4 years Duration
01/07/2028 30/06/2032
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Southern Water, Southern House, Worthing, Bn13 3NX, United Kingdom · UKJ27
Contact
Brian Phipp
Award Criteria
Not specified
Related tenders
Southern Water Services Limited
All notices from this publisher Same CPV code
79342300 *
All notices with this CPV code
Reference: 13
Services and technology to support customer services
Full CPV breakdown
- 79342300 — Customer services (primary)
Notice details
- Buyer type
- Utility
- Contract type
- Services
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Planning
- Dynamic purchasing system
- Yes
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 06 Oct 2026 14:52
- OCID
- ocds-h6vhtk-0781d6
- Notice ID
- 13
Full notice record
42 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Southern Water Services Limited |
| Address › Street | Southern Water, Southern House |
| Address › Town / city | Worthing |
| Address › Postcode | Bn13 3NX |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKJ27 |
| Contact › Name | Brian Phipp |
| Contact › Email | brian.phipp2@southernwater.co.uk |
| Role | buyer |
| Link | http://www.southernwater.co.uk |
| Classification › Description | Private utility |
Buyer
| Name | Southern Water Services Limited |
Planning
| Milestone › Type | engagement |
| Milestone › Description | Southern Water is running an RFI exercise to help it gather information prior to launching a forthcoming sourcing exercise, although any future decisions will be informed by the responses received through this RFI, and subsequent strategic review. |
| Milestone › Due | 19 Oct 2026 |
| Milestone › Status | scheduled |
| Document › Document type | Market engagement notice |
| Document › Description | Preliminary market engagement notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/094338-2026 |
| Document › Published | 6 Oct 2026 |
Tender
| Title | Southern Water Customer Services RFI |
| Description | Services and technology to support customer services |
| Item › CPV › Description | Customer services |
| Item › Delivery › Region (NUTS) | UKJ27 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £0 |
| Value › Value | £0 |
| Value › Currency | GBP |
| Category | services |
| Special regime | utilities |
| Above threshold | Yes |
| Techniques › Has Dynamic Purchasing System | Yes |
| Lot › Suitable for › SMEs | Yes |
| Lot › Suitable for › VCSEs | Yes |
| Lot › Contract period › Start | 1 Jul 2028 |
| Lot › Contract period › End | 30 Jun 2032 |
| Lot › Contract period › Can be extended to | 30 Jun 2036 |
| Lot › Can be renewed | Yes |
| Lot › Status | planning |
| Status | planning |