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AWARD
Complete
Zendesk Licenses
Published 7 Aug 2026
7 Aug 2026
- Primary CPV
-
48517000 *
IT software package
- Location
- 🇬🇧 Tower Hamlets, London
- Value
- £269,510
- Contract
-
1 year Duration
20/08/2026 19/08/2027
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
8th Floor, 10 South Colonnade, Canary Wharf, London, E14 4PU, United Kingdom · UKI42
Contact
Award Criteria
Not specified
Related tenders
NHS Litigation Authority
All notices from this publisher Same CPV code
48517000 *
All notices with this CPV code
Reference: NHSR_489
Direct award for Zendesk Licenses under PCR23 Schedule 5
Awarded to
Full CPV breakdown
- 48517000 — IT software package (primary)
Notice details
- Buyer type
- Central government
- Competition
- Direct award (no competition)
- Contract type
- Goods
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Goods
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Contract can be extended to
- 19 Aug 2028
- Renewal
- 1 x 12 months at the discretion of the buyer
- Language
- EN
- Published
- 07 Aug 2026 12:18
- OCID
- ocds-h6vhtk-06df05
- Notice ID
- NHSR_489
Organisations on this notice
Supplier Large
30 Eastbourne Terrace, London, England, W2 6LA, London, W2 6LA, United Kingdom
da•••••
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GB-COH 07622459
Key dates
- Future Signature Date
- 19 Aug 2026 · Scheduled
Full notice record
50 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | NHS Litigation Authority |
| Party 1 › Address › Street | 8th Floor, 10 South Colonnade, Canary Wharf |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E14 4PU |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI42 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.resolution.nhs.uk/ |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | Zendesk Uk LTD |
| Party 2 › Address › Street | 30 Eastbourne Terrace, London, England, W2 6LA |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | W2 6LA |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI32 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | NHS Litigation Authority |
Tender
| Title | Zendesk Licenses |
| Description | Direct award for Zendesk Licenses under PCR23 Schedule 5 |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Title | Zendesk Licenses |
| Status | pending |
| Value › Value incl. VAT | £323,411.52 |
| Value › Value | £269,509.60 |
| Value › Currency | GBP |
| Category | goods |
| Above threshold | Yes |
| Supplier › Name | Zendesk Uk LTD |
| Item › CPV › Description | IT software package |
| Contract period › Start | 20 Aug 2026 |
| Contract period › End | 19 Aug 2027 |
| Contract period › Can be extended to | 19 Aug 2028 |
| Can be renewed | Yes |
| Renewal › Description | 1 x 12 months at the discretion of the buyer |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/075259-2026 |
| Document › Published | 7 Aug 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 19 Aug 2026 |
| Milestone › Status | scheduled |