Back to search
Find a Tender
TENDER
Active Services
Patient Experience and FFT Platform
Published 15 Oct 2026
15 Oct 2026
Deadline in 21 days
- Primary CPV
-
79342311 *
Customer satisfaction survey
- Location
- 🇬🇧 Central Hampshire, South East
- Value
- £166,500
- Contract
-
3 years Duration
01/04/2027 31/03/2030
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Tatchbury Mount, Calmore, Southampton, SO40 2RZ, United Kingdom · UKJ36
Contact
Sian Summers
Award Criteria
- Technical Questions (55%)
- Commercial Schedule (35%)
- Social Value (10%)
Related tenders
Hampshire and Isle of Wight Healthcare N...
All notices from this publisher Same CPV code
79342311 *
All notices with this CPV code
Reference: C475126 RW10184
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a suitability experienced supplier for the provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback. This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys.
Full CPV breakdown
- 79342311 — Customer satisfaction survey (primary)
Notice details
- Buyer type
- Central government
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- 2 x 12 months
- Submission method
- Documentation and Submission can be found through the Atamis e-Tendering portal. By searching C475126 or Patient Experience and FFT Platform https://atamis-1928.my.site.com/s/Welcome All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal.
- Award decision expected
- 21 Dec 2026
- Language
- EN
- Published
- 15 Oct 2026 13:24
- Deadline
- 09 Nov 2026 14:00
- OCID
- ocds-h6vhtk-06c306
- Notice ID
- C475126 RW10184
Full notice record
64 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Hampshire and Isle of Wight Healthcare NHS Foundation Trust |
| Address › Street | Tatchbury Mount, Calmore |
| Address › Town / city | Southampton |
| Address › Postcode | SO40 2RZ |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKJ36 |
| Contact › Name | Sian Summers |
| Contact › Email | sian.summers1@nhs.net |
| Role | buyer |
| Link | https://www.HIOWhealthcare.nhs.uk |
| Classification › Description | Public authority - central government |
Buyer
| Name | Hampshire and Isle of Wight Healthcare NHS Foundation Trust |
Tender
| Title | Patient Experience and FFT Platform |
| Description | Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a suitability experienced supplier for the provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback. This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys. |
| Status | active |
| Item › CPV › CPV 1 › Description | Customer satisfaction survey |
| Item › CPV › CPV 2 › Description | Customer survey services |
| Item › CPV › CPV 3 › Description | Survey analysis services |
| Value › Value incl. VAT | £200,000 |
| Value › Value | £166,500 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Category | services |
| Above threshold | Yes |
| How to submit | Documentation and Submission can be found through the Atamis e-Tendering portal. By searching C475126 or Patient Experience and FFT Platform https://atamis-1928.my.site.com/s/Welcome All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal. |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 9 Nov 2026 |
| Award decision period › End | 21 Dec 2026 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £200,000 |
| Lot › Value › Value | £166,500 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Technical Questions |
| Lot › Award criteria › Criterion › Criterion 1 › Description | Technical requirements |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 55 |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 2 › Type | cost |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Commercial Schedule |
| Lot › Award criteria › Criterion › Criterion 2 › Description | Commercial schedule assessment |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 35 |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Social Value |
| Lot › Award criteria › Criterion › Criterion 3 › Description | Social Value Assessment |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 10 |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Selection Criteria › Criterion › Criterion 1 › Type | economic |
| Lot › Selection Criteria › Criterion › Criterion 1 › Description | Selection criteria as stated in the procurement documents. |
| Lot › Selection Criteria › Criterion › Criterion 2 › Type | technical |
| Lot › Selection Criteria › Criterion › Criterion 2 › Description | Selection criteria as stated in the procurement documents. |
| Lot › Contract period › Start | 1 Apr 2027 |
| Lot › Contract period › End | 31 Mar 2030 |
| Lot › Contract period › Can be extended to | 31 Mar 2032 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | 2 x 12 months |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/097476-2026 |
| Document › Document 2 › Published | 15 Oct 2026 |