Back to search
Find a Tender
TENDER
Active Services
British Sign Language Customer Information Service
Published 16 Oct 2026
16 Oct 2026
Deadline in 49 days
- Primary CPV
-
63711000 *
Support services for railway transport
- Location
- 🇬🇧 Camden and City of London, London
- Value
- £1,000,000
- Contract
-
1.5 years Duration
01/04/2027 30/09/2028
- Contract Types
-
63 *Supporting transport & travel agency ser...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
1 Puddle Dock, London, EC4V 3DS, United Kingdom · UKI31
Contact
Award Criteria
- Pricing (30%)
- MOSCOW Functional Requirements (20%)
- MOSCOW Non Functional Requirements (15%)
- Functional Questions (25%)
- Non Functional Questions (10%)
Related tenders
Rail Delivery Group
All notices from this publisher Same CPV code
63711000 *
All notices with this CPV code
Reference: ocds-h6vhtk-0789e8
RDG is looking to secure a supplier to deliver a National Rail British Sign Language solution that can consume approved industry data sources, process them and provide a BSL translation that the system's users can display on their digital channels, in station screens, and onboard screens.
RDG is looking to put in place a contract for 1 year, with the intention of extending the contract for a further 2 years (1+1) upon funding confirmation. The contract value for this tender covers both the Capex and Opex amounts.
RDG is aiming to have the solution in place for implementation on the National Rail Enquiries channels by the 30th September 2027; however, bidders must indicate whether this timeline is suitable in their responses. The contract end will be dictated by project go-live date, therefore the date indicated in this Tender notification is subject to change.
Full CPV breakdown
- 63711000 — Support services for railway transport (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- Term extension if required at buyer discretion.
- Options
- Option to make changes to requirements at buyer discretion.
- Submission method
- Documentation available on registration via https://raildeliverygroup.tlb.app.jaggaer.com/go/44935218019D0BECF7AF
- Award decision expected
- 15 Mar 2027
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 16 Oct 2026 15:42
- Deadline
- 08 Dec 2026 12:00
- OCID
- ocds-h6vhtk-0789e8
- Notice ID
- ocds-h6vhtk-0789e8
Full notice record
70 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Rail Delivery Group |
| Address › Street | 1 Puddle Dock |
| Address › Town / city | London |
| Address › Postcode | EC4V 3DS |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKI31 |
| Contact › Name | Sunil Chauhan |
| Contact › Email | sunil.chauhan@raildeliverygroup.com |
| Contact › Telephone | +447551560994 |
| Role | buyer |
| Classification › Description | Public authority - sub-central government |
Buyer
| Name | Rail Delivery Group |
Tender
| Title | British Sign Language Customer Information Service |
| Status | active |
| Item › CPV › Description | Support services for railway transport |
| Value › Value incl. VAT | £1,200,000 |
| Value › Value | £1,000,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Competitive flexible procedure |
| Procedure › Features | This tender is being conducted using a competitive flexible procedure and will comprise the following stages: • Conditions of Participation • Written Tender Response, comprising the Specific Considerations Proposal and responses to the questions • Best and Final Offer |
| Category | services |
| Special regime | utilities |
| Above threshold | Yes |
| How to submit | Documentation available on registration via https://raildeliverygroup.tlb.app.jaggaer.com/go/44935218019D0BECF7AF |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 8 Dec 2026 |
| Award decision period › End | 15 Mar 2027 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £1,200,000 |
| Lot › Value › Value | £1,000,000 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Criterion › Criterion 1 › Type | price |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Pricing |
| Lot › Award criteria › Criterion › Criterion 1 › Description | Split as per: • CAPEX 40% • OPEX 60% |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 30 |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 2 › Name | MOSCOW Functional Requirements |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 20 |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | MOSCOW Non Functional Requirements |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 15 |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 4 › Name | Functional Questions |
| Lot › Award criteria › Criterion › Criterion 4 › Description | Covering the following sections: • Experience • BSL Questionnaire • Technical |
| Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 25 |
| Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 5 › Name | Non Functional Questions |
| Lot › Award criteria › Criterion › Criterion 5 › Description | Covering the following sections: • Service Delivery and Process • Service Assurance • Project Delivery and Implementation • Hosting and Maintenance • Information Security and Business Continuity |
| Lot › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 10 |
| Lot › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Contract period › Start | 1 Apr 2027 |
| Lot › Contract period › End | 30 Sep 2028 |
| Lot › Contract period › Can be extended to | 30 Sep 2030 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | Term extension if required at buyer discretion. |
| Lot › Has options | Yes |
| Lot › Options › Description | Option to make changes to requirements at buyer discretion. |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/098107-2026 |
| Document › Document 2 › Published | 16 Oct 2026 |