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TENDER Active Services

Information, Advice & Guidance for RBWM

Published 20 Oct 2026
20 Oct 2026
Deadline in 8 days


Reference: ocds-h6vhtk-06cbf3
The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.

Full CPV breakdown

  • 85000000 — Health and social work services (primary)

Notice details

Buyer type
Local authority
Competition
Open competition (any supplier can bid)
Contract type
Services
Procurement method
Open procedure
Main category
Services
Above threshold
Yes
Legal basis
UKPGA 2023/54
Notice status
Active
Renewal
Initial contract one year, plus one year extension and another one year extension
Submission method
https://public.bravosolution.co.uk/
Enquiries close
10 Nov 2026
Award decision expected
16 Dec 2026
Language
EN
Published
20 Oct 2026 06:26
Deadline
19 Nov 2026 13:00
OCID
ocds-h6vhtk-06cbf3
Notice ID
ocds-h6vhtk-06cbf3

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Organisations

Name Royal Borough of Windsor & Maidenhead
Address › Street St Ives Road
Address › Town / city Maidenhead
Address › Postcode SL6 1RF
Address › Country GB
Address › Country United Kingdom
Address › Region (NUTS) UKJ11
Role buyer
Classification › Description Public authority - sub-central government

Buyer

Name Royal Borough of Windsor & Maidenhead

Tender

Title Information, Advice & Guidance for RBWM
Description The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.
Status active
Item › CPV › Description Health and social work services
Item › Delivery › Region (NUTS) UKJ11
Item › Delivery › Country GB
Item › Delivery › Country United Kingdom
Value › Value incl. VAT £148,000
Value › Value £124,000
Value › Currency GBP
Procedure type open
Procedure Open procedure
Category services
Above threshold Yes
How to submit https://public.bravosolution.co.uk/
Submission Terms › Electronic submission allowed
Submission Terms › Languages en
Bidding period › End 19 Nov 2026
Questions period › End 10 Nov 2026
Award decision period › End 16 Dec 2026
Lot › Status active
Lot › Value › Value incl. VAT £148,000
Lot › Value › Value £124,000
Lot › Value › Currency GBP
Lot › Award criteria › Criterion › Type quality
Lot › Award criteria › Criterion › Name Technical
Lot › Award criteria › Criterion › Weighting › Weight 100
Lot › Award criteria › Criterion › Weighting › Weight type Percentage exact
Lot › Suitable for › SMEs Yes
Lot › Suitable for › VCSEs Yes
Lot › Contract period › Start 1 Apr 2027
Lot › Contract period › End 31 Mar 2028
Lot › Contract period › Can be extended to 31 Mar 2030
Lot › Can be renewed Yes
Lot › Renewal › Description Initial contract one year, plus one year extension and another one year extension
Document › Document 1 › Document type Conflict of interest
Document › Document 1 › Description Not published
Document › Document 2 › Document type Bidding documents
Document › Document 2 › Description Open Tender will be published on the specified web address. If you wish to participate and are unable to view the Tender, please do get in contact.
Document › Document 2 › Link https://public.bravosolution.co.uk/
Document › Document 3 › Document type Tender notice
Document › Document 3 › Description Tender notice on Find a Tender
Document › Document 3 › Link https://www.find-tender.service.gov.uk/Notice/098726-2026
Document › Document 3 › Published 20 Oct 2026
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