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DA.UWTSD2526.078 - Enterprise Service Management Platform
Published 27 Jul 2026
27 Jul 2026
- Primary CPV
-
48219300 *
Administration software package
- Location
- 🇬🇧 South West Wales, Wales
- Value
- £825,000
- Contract
-
3 years Duration
10/08/2026 09/08/2029
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Carmarthen Campus, Carmarthen, SA31 3EP, United Kingdom · UKL14
Contact
Award Criteria
Not specified
Related tenders
University of Wales Trinity Saint David
All notices from this publisher Same CPV code
48219300 *
All notices with this CPV code
Reference: DA.UWTSD2526.078
The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.
Full CPV breakdown
- 48219300 — Administration software package (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Goods
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Goods
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Language
- EN
- Published
- 27 Jul 2026 15:22
- OCID
- ocds-h6vhtk-06cc42
- Notice ID
- DA.UWTSD2526.078
Organisations on this notice
Supplier Large
Strata Building, 1 Bridge street, Staines, TW18 4TW, United Kingdom
in•••••
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GB-COH 06299383
Key dates
- Future Signature Date
- 6 Aug 2026 · Scheduled
Full notice record
53 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | University of Wales Trinity Saint David |
| Party 1 › Address › Street | Carmarthen Campus |
| Party 1 › Address › Town / city | Carmarthen |
| Party 1 › Address › Postcode | SA31 3EP |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKL14 |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.uwtsd.ac.uk |
| Party 1 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 1 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 2 › Name | ServiceNow |
| Party 2 › Address › Street | Strata Building, 1 Bridge street |
| Party 2 › Address › Town / city | Staines |
| Party 2 › Address › Postcode | TW18 4TW |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ25 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.servicenow.com/ |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | University of Wales Trinity Saint David |
Tender
| Title | DA.UWTSD2526.078 - Enterprise Service Management Platform |
| Description | The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities. |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
| Risk Details | Service continuity: Failure to maintain the agreement could disrupt business-critical services and operational activities that rely on the ServiceNow platform across the University. Security and resilience: Without ongoing vendor support, maintenance and software updates, the University would face increased cyber security, system resilience and operational risks. Operational support: Loss of access to vendor technical support and future platform enhancements could affect the University's ability to resolve system issues promptly and support evolving business requirements. |
Awards
| Title | DA.UWTSD.078 - Enterprise Service Management Platform |
| Status | pending |
| Value › Value incl. VAT | £990,000 |
| Value › Value | £825,000 |
| Value › Currency | GBP |
| Category | goods |
| Above threshold | Yes |
| Supplier › Name | ServiceNow |
| Item › CPV › Description | Administration software package |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Contract period › Start | 10 Aug 2026 |
| Contract period › End | 9 Aug 2029 |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/070868-2026 |
| Document › Published | 27 Jul 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 6 Aug 2026 |
| Milestone › Status | scheduled |