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AWARD
Complete Goods
TELEPHONY MODERNISATION SUBSCRIPTION RENEWAL
Published 29 Oct 2026
29 Oct 2026
- Primary CPV
-
48200000 *
Networking, Internet and intranet software package
- Location
- 🇬🇧 South West Wales, Wales
- Value
- £999,981
- Contract
- Not specified
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Corporate Office, Second Floor, Block C, Government Buildings, Picton Terrace,, Carmarthen, SA31 3BT, United Kingdom · UKL14
Contact
Award Criteria
- Price
Related tenders
Hywel Dda University Health Board
All notices from this publisher Same CPV code
48200000 *
All notices with this CPV code
Reference: P0163B - HDDA-DCO-63717
Hywel Dda University Health Board has awarded a contract to Maintel Europe Limited for the renewal of its Telephony Modernisation Subscription Service via a direct call-off under the Crown Commercial Services (CCS) Network Services 3 Framework Agreement.
The contract supports approximately 6,000 telephony devices across the Health Board through a fully managed, cloud-hosted Mitel telephony platform, including hosting, maintenance, disaster recovery, business continuity, performance monitoring, capacity management and technical support.
The award will maintain continuity of this critical service whilst the remaining elements of the telephony modernisation programme are completed
Awarded to
Full CPV breakdown
- 48200000 — Networking, Internet and intranet software package (primary)
Notice details
- Buyer type
- Other public body · Health
- Competition
- Direct award (no competition)
- Contract type
- Goods
- Bids received
- 1
- Winning supplier
- Large company
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Goods
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Language
- EN
- Published
- 29 Oct 2026 12:34
- OCID
- ocds-h6vhtk-079371
- Notice ID
- P0163B - HDDA-DCO-63717
Competition
1
Bids received
0
Bids from SMEs
0
Foreign Bids From E U
0
Foreign Bids From Non E U
1
Electronic bids
Organisations on this notice
Supplier Large
5th Floor Landmark House, 69 Leadenhall Street, London, EC3A2BG, United Kingdom
+44 7943549675
High Court
Review Body
Royal Courts of Justice, The Strand, London, WC2A 2LL, United Kingdom
+44 2079477501
Lots (1)
Lot 1
Hywel Dda University Health Board has awarded a contract to Maintel Europe Limited for the renewal of its Telephony Modernisation Subscription Service via a direct call-off under the Crown Commercial Services Network Services 3 Framework Agreement.
The contract provides a subscription-based, cloud-hosted Mitel telephon...
· Cancelled
Full notice record
55 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | TELEPHONY MODERNISATION SUBSCRIPTION RENEWAL |
| Status | complete |
| CPV › Description | Networking, Internet and intranet software package |
| Category | goods |
| Lot › Award criteria › Criterion › Type | price |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › CPV › CPV 1 › Description | Networking, Internet and intranet software package |
| Item › CPV › CPV 2 › Description | Telecommunication services except telephone and data transmission services |
| Item › Delivery › Region (NUTS) | UKL14 |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Covered by | GPA |
| Procurement Method Rationale Classifications › Description | The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons |
| Reason for this procedure | This exercise was completed via the Crown Commercial Services (CCS) Network Services 3 Framework Agreement. |
Awards
| Status | active |
| Supplier › Name | MAINTEL EUROPE LIMITED |
Organisations
| Party 1 › Name | Hywel Dda University Health Board |
| Party 1 › Identifier › Legal Name | Hywel Dda University Health Board |
| Party 1 › Address › Street | Corporate Office, Second Floor, Block C, Government Buildings, Picton Terrace, |
| Party 1 › Address › Town / city | Carmarthen |
| Party 1 › Address › Region (NUTS) | UK |
| Party 1 › Address › Postcode | SA31 3BT |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Yasmin Khalil |
| Party 1 › Contact › Telephone | +44 2921501500 |
| Party 1 › Contact › Email | yasmin.khalil2@wales.nhs.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://nwssp.nhs.wales/ourservices/procurement-services/ |
| Party 1 › Buyer profile | https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0... |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | Health |
| Party 2 › Name | MAINTEL EUROPE LIMITED |
| Party 2 › Identifier › Legal Name | MAINTEL EUROPE LIMITED |
| Party 2 › Address › Street | 5th Floor Landmark House, 69 Leadenhall Street |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Region (NUTS) | UKI |
| Party 2 › Address › Postcode | EC3A2BG |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Contact › Telephone | +44 7943549675 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 3 › Name | High Court |
| Party 3 › Identifier › Legal Name | High Court |
| Party 3 › Address › Street | Royal Courts of Justice, The Strand |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | WC2A 2LL |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Contact › Telephone | +44 2079477501 |
| Party 3 › Role | Review body |
Buyer
| Name | Hywel Dda University Health Board |
Contracts
| Status | active |
| Value › Value | £999,981.06 |
| Value › Currency | GBP |
| Signed | 29 Sep 2026 |