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TED (EU)
TENDER
Framework Active Services
Provision of a Case Management and Reporting Solution and Related Services
Published Yesterday
4 Nov 2026
- Primary CPV
-
79700000 *
Business services: law, marketing, consulting & HR
- Location
- 🇮🇪 Ireland
- Value
- €12,500,000
- Contract
- Not specified
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Ireland · Ireland
Contact
Award Criteria
Not specified
- Bidding Documents (etenders.gov.ie) · Bidding Documents
Related tenders
Fiosrú - Office of the Police Ombudsman
All notices from this publisher Same CPV code
79700000 *
All notices with this CPV code
The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.
Full CPV breakdown
- 79700000 — (primary)
Notice details
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Procurement method
- Neg w call procedure
- Main category
- Services
- Notice status
- Active
- Framework agreement
- Yes
- Published
- 04 Nov 2026 00:00
- OCID
- ted-766932-2026
Full notice record
17 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Buyer
| Name | Fiosrú - Office of the Police Ombudsman |
Organisations
| Name | Fiosrú - Office of the Police Ombudsman |
| Role | buyer |
| Address › Country | Ireland |
| Address › Region (NUTS) | Ireland |
Tender
| Title | Provision of a Case Management and Reporting Solution and Related Services |
| Status | active |
| Category | services |
| Procedure type | selective |
| Procedure | Neg w call procedure |
| Value › Value | £12,500,000 |
| Value › Currency | EUR |
| Item › Delivery › Region (NUTS) | Ireland |
| Item › Delivery › Country | Ireland |
| Document › Document type | Bidding documents |
| Document › Link | https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resource... |
| Techniques › Framework agreement | Yes |