Provision of a Patient Transport Advice Centre

Published 5 Nov 2026

5 Nov 2026

NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD

Primary CPV: 79512000 *
Call centre
Location: 🇬🇧 South West
Value: £2,269,584
Contract: 2 years Duration
01/12/2026 30/11/2028
Contract Types: 79 *Business services: law, marketing, consu...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Jenner House, Unit E3, Langley Park, Avon Way, Chippenham, SN15 1GG, United Kingdom · UKK

Contact

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Award Criteria

Not specified

FULL DOCUMENTATION

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Same CPV code

79512000 *

All notices with this CPV code

Reference: ocds-h6vhtk-07b551

Provision of a Patient Transport Advice Centre (PTAC) to provide a centralised booking, triage and coordination service that manages access to Non-Emergency Patient Transport Services (NEPTS). Primary role is to ensure eligible patients can access transport to NHS-funded care and that transport resources are used appropriately, safely and efficiently. The service will be delivered for BSW ICB, Somerset ICB, Dorset ICB and Gloucestershire ICB with BSW ICB being the lead contracting authority

Full CPV breakdown

79512000 — Call centre (primary)

Notice details

Buyer type: Central government
Competition: Direct award (no competition)
Contract type: Services
Procurement method: Direct award
Main category: Services
Above threshold: No
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Pending
Language: EN
Published: 05 Nov 2026 13:59
OCID: ocds-h6vhtk-07b551
Notice ID: ocds-h6vhtk-07b551

Key dates

Future Signature Date: 20 Nov 2026 · Scheduled

Full notice record

63 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Organisations

Party 1 › Name	NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD
Party 1 › Address › Street	Jenner House, Unit E3, Langley Park, Avon Way
Party 1 › Address › Town / city	Chippenham
Party 1 › Address › Postcode	SN15 1GG
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKK15
Party 1 › Role	buyer
Party 1 › Classification › Description	Public authority - central government
Party 2 › Name	NHS Somerset ICB
Party 2 › Address › Street	ynford House, Lufton Way, Lufton,
Party 2 › Address › Town / city	Yeovil
Party 2 › Address › Postcode	BA22 8HR
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKK23
Party 2 › Role	buyer
Party 2 › Classification › Description	Public authority - central government
Party 3 › Name	NHS DORSET INTEGRATED CARE BOARD
Party 3 › Address › Street	County Hall Colliton Park
Party 3 › Address › Town / city	Dorchester
Party 3 › Address › Postcode	DT1 1XJ
Party 3 › Address › Country	GB
Party 3 › Address › Country	United Kingdom
Party 3 › Address › Region (NUTS)	UKK25
Party 3 › Role	buyer
Party 3 › Classification › Description	Public authority - central government
Party 4 › Name	NHS GLOUCESTERSHIRE INTEGRATED CARE BOARD
Party 4 › Address › Street	Shire Hall, Westgate Street
Party 4 › Address › Town / city	Gloucester
Party 4 › Address › Postcode	GL1 2TG
Party 4 › Address › Country	GB
Party 4 › Address › Country	United Kingdom
Party 4 › Address › Region (NUTS)	UKK13
Party 4 › Role	buyer
Party 4 › Classification › Description	Public authority - central government

Buyer

Name	NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD

Tender

Title	Provision of a Patient Transport Advice Centre
Description	Provision of a Patient Transport Advice Centre (PTAC) to provide a centralised booking, triage and coordination service that manages access to Non-Emergency Patient Transport Services (NEPTS). Primary role is to ensure eligible patients can access transport to NHS-funded care and that transport resources are used appropriately, safely and efficiently. The service will be delivered for BSW ICB, Somerset ICB, Dorset ICB and Gloucestershire ICB with BSW ICB being the lead contracting authority
Status	complete
Procedure type	direct
Procedure	Direct award
Lot › Status	complete

Awards

Title	Patient Transport Advice Centre (PTAC) to BSW ICB, Somerset ICB, Dorset ICB and Gloucestershire ICB
Status	pending
Value › Value incl. VAT	£2,723,500.80
Value › Value	£2,269,584
Value › Currency	GBP
Category	services
Above threshold	No
Item › CPV › Description	Call centre
Item › Delivery › Region (NUTS)	UKK
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom
Contract period › Start	1 Dec 2026
Contract period › End	30 Nov 2028
Document › Document type	Award notice
Document › Description	Transparency notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/105232-2026
Document › Published	5 Nov 2026
Milestone › Type	Future signature date
Milestone › Due	20 Nov 2026
Milestone › Status	scheduled

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