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Patient Welfare and Signposting Support Service

Published Today

10 Nov 2026

Deadline in 63 days

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Primary CPV: 66000000 *
Financial and insurance services
Location: 🇬🇧 Cambridgeshire County, East of England
Value: No value specified
Contract: 2 years Duration
01/04/2027 31/03/2029
Contract Types: 66 *Financial & insurance services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Hills Rd, Cambridge, CB2 0QQ, United Kingdom · UKH12

Contact

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Award Criteria

Commercial (20%)
Technical (35%)
Sustainability & Social Value (10%)
Presentation (35%)

FULL DOCUMENTATION

The procurement documents are available for unrestricted and... · Bidding Documents

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CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUND...

All notices from this publisher

Same CPV code

66000000 *

All notices with this CPV code

Reference: C489763

The Cambridge University Hospitals NHS Foundation Trust (CUHFT) is a designated Major Trauma Centre (MTC) within a large regional trauma network. The MTC provides care for over 2,000 major trauma patients per year, serving a diverse population across a wide geographic region. Patients often present with complex injuries and require multidisciplinary care, including support for psychological, social, financial, and legal challenges that fall outside routine NHS clinical service provision. To meet these needs, CUHFT seeks to commission a comprehensive Patient Welfare and Signposting Support Service to provide integrated non-clinical welfare support to major trauma and critically ill patients, including children and adults.

Full CPV breakdown

66000000 — Financial and insurance services (primary)

Notice details

Buyer type: Central government
Competition: Open competition (any supplier can bid)
Contract type: Services
Procurement method: Open procedure
Main category: Services
Above threshold: Yes
Legal basis: UKPGA 2023/54
Notice status: Active
Renewal: The initial contract term shall be 2 years with the potential for up to 3 years extension by election of the authority, on such notice and for such periods as if specified by the Contract.
Submission method: The procurement documents are available for unrestricted and full direct access, free of charge, at https://health-family.force.com/s/Welcome Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://health-family.force.com/s/Welcome Tenders or requests to participate must be submitted to the above-mentioned address Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at https://health-family.force.com/s/Welcome Suppliers should register, if not already on the Atamis portal. Search Contract reference C489763 to view the documents.
Enquiries close: 8 Dec 2026
Award decision expected: 3 Mar 2027
Covered by GPA: Yes
Language: EN
Published: 10 Nov 2026 13:04
Deadline: 12 Jan 2027 12:00
OCID: ocds-h6vhtk-0666c1
Notice ID: C489763

Organisations on this notice

East of England NHS collaborative Procurement Hub

Procuring Entity, Process Contact Point

Victoria House, Camlife, Cambridge Road, Fulbourn, Cambridge, CB21 5XA, United Kingdom

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www.eoecph.nhs.uk/

GB-NHS H6A5H

Full notice record

78 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Organisations

Party 1 › Name	CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Party 1 › Address › Street	Hills Rd
Party 1 › Address › Town / city	Cambridge
Party 1 › Address › Postcode	CB2 0QQ
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKH12
Party 1 › Role	buyer
Party 1 › Link	https://www.cuh.nhs.uk/
Party 1 › Classification › Description	Public authority - central government
Party 2 › Name	East of England NHS collaborative Procurement Hub
Party 2 › Address › Street	Victoria House, Camlife, Cambridge Road, Fulbourn
Party 2 › Address › Town / city	Cambridge
Party 2 › Address › Postcode	CB21 5XA
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKH12
Party 2 › Role › Role 1	Procuring entity
Party 2 › Role › Role 2	Process contact point
Party 2 › Role Details	EoECPH are carrying out the tender process on behalf of CUHFT.
Party 2 › Link	https://www.eoecph.nhs.uk/

Buyer

Name	CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Tender

Title	Patient Welfare and Signposting Support Service
Status	active
Item › CPV › CPV 1 › Description	Financial and insurance services
Item › CPV › CPV 2 › Description	Housing services
Item › CPV › CPV 3 › Description	Legal services
Item › Delivery › Region (NUTS)	UKH12
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom
Value › Value incl. VAT	£0
Value › Value	£0
Value › Currency	GBP
Procedure type	open
Procedure	Open procedure
Category	services
Above threshold	Yes
Covered by	GPA
Submission Terms › Electronic submission	allowed
Submission Terms › Languages	en
Bidding period › End	12 Jan 2027
Questions period › End	8 Dec 2026
Award decision period › End	3 Mar 2027
Lot › Status	active
Lot › Value › Value incl. VAT	£0
Lot › Value › Value	£0
Lot › Value › Currency	GBP
Lot › Award criteria › Criterion › Criterion 1 › Type	price
Lot › Award criteria › Criterion › Criterion 1 › Name	Commercial
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight	20
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 2 › Type	quality
Lot › Award criteria › Criterion › Criterion 2 › Name	Technical
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight	35
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 3 › Type	quality
Lot › Award criteria › Criterion › Criterion 3 › Name	Sustainability & Social Value
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight	10
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 4 › Type	quality
Lot › Award criteria › Criterion › Criterion 4 › Name	Presentation
Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight	35
Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight type	Percentage exact
Lot › Contract period › Start	1 Apr 2027
Lot › Contract period › End	31 Mar 2029
Lot › Contract period › Can be extended to	31 Mar 2032
Lot › Can be renewed	Yes
Lot › Renewal › Description	The initial contract term shall be 2 years with the potential for up to 3 years extension by election of the authority, on such notice and for such periods as if specified by the Contract.
Document › Document 1 › Document type	Conflict of interest
Document › Document 1 › Description	Not published
Document › Document 2 › Document type	Bidding documents
Document › Document 2 › Description	The procurement documents are available for unrestricted and full direct access, free of charge.
Document › Document 2 › Link	https://health-family.force.com/s/welcome
Document › Document 3 › Document type	Tender notice
Document › Document 3 › Description	Tender notice on Find a Tender
Document › Document 3 › Link	https://www.find-tender.service.gov.uk/Notice/106661-2026
Document › Document 3 › Published	10 Nov 2026
Amendment › Description	The notice has been edited to include the Atamis contract reference number, which Bidders should search to find the documents. Please search: C489763.

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