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AWARD
Complete
Customer Relationship Management (CRM) and a Marketing Automation platform
Published Today
11 Nov 2026
- Primary CPV
-
72212445 *
Customer Relation Management software development services
- Location
- 🇬🇧 Gwynedd, Wales
- Value
- £3,618,000
- Contract
-
5 years Duration
01/01/2027 31/12/2031
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Finance Office, Bangor, LL57 2TR, United Kingdom · UKL12
Contact
Award Criteria
Not specified
Related tenders
Prifysgol Bangor / Bangor University
All notices from this publisher Same CPV code
72212445 *
All notices with this CPV code
Reference: BU0772025
The University requires an enterprise-grade solution that integrates the functionality of Customer Relationship Management (CRM) and a Marketing Automation platform. This solution will transform student recruitment operations by moving from scattered data silos to a centralised, intelligence-led engagement strategy.
Full CPV breakdown
- 72212445 — Customer Relation Management software development services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 14
- Winning supplier
- SME
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 6 Oct 2026
- Standstill period ends
- 20 Nov 2026
- Contract can be extended to
- 31 Dec 2033
- Renewal
- 2 x 12 month extensions
- Language
- EN
- Published
- 11 Nov 2026 13:52
- OCID
- ocds-h6vhtk-06688b
- Notice ID
- BU0772025
Competition
14
Bids received
14
Bids considered at final stage
10
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Supplier SME
45 WYNDHAM ROAD, LONDON, W13 9TE, United Kingdom
ma•••••
Upgrade to Pro to see
GB-PPON PGPG-6254-GLMH
Key dates
- Future Signature Date
- 15 Dec 2026 · Scheduled
Full notice record
59 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Prifysgol Bangor / Bangor University |
| Party 1 › Address › Street | Finance Office |
| Party 1 › Address › Town / city | Bangor |
| Party 1 › Address › Postcode | LL57 2TR |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKL12 |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.bangor.ac.uk |
| Party 1 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 1 › Classification › Classification 2 › Description | Welsh devolved regulations apply |
| Party 2 › Name | CREATION TECHNOLOGY SOLUTIONS LIMITED |
| Party 2 › Address › Street | 45 WYNDHAM ROAD |
| Party 2 › Address › Town / city | LONDON |
| Party 2 › Address › Postcode | W13 9TE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI73 |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | Prifysgol Bangor / Bangor University |
Tender
| Title | Customer Relationship Management (CRM) and a Marketing Automation platform |
| Description | The University requires an enterprise-grade solution that integrates the functionality of Customer Relationship Management (CRM) and a Marketing Automation platform. This solution will transform student recruitment operations by moving from scattered data silos to a centralised, intelligence-led engagement strategy. |
| Status | complete |
| Procedure type | open |
| Procedure | Competitive flexible procedure |
| Lot › Status | complete |
Awards
| Title | Customer Relationship Management (CRM) and a Marketing Automation platform |
| Status | pending |
| Date | 6 Oct 2026 |
| Value › Value incl. VAT | £4,341,600 |
| Value › Value | £3,618,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | CREATION TECHNOLOGY SOLUTIONS LIMITED |
| Item › CPV › Description | Customer Relation Management software development services |
| Item › Delivery › Region (NUTS) | UKL12 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Standstill period › End | 20 Nov 2026 |
| Contract period › Start | 1 Jan 2027 |
| Contract period › End | 31 Dec 2031 |
| Contract period › Can be extended to | 31 Dec 2033 |
| Can be renewed | Yes |
| Renewal › Description | 2 x 12 month extensions |
| Has options | Yes |
| Options › Description | If, during the term of the Contract, the Provider develops new or enhanced service features that improve outcomes, deliver additional public benefit, or offer demonstrable value for money to Bangor University and its Students, the Authority may elect to adopt these enhancements in accordance with the Procurement Act 2023 and the Contract's modification provisions. Any enhancements incorporated into the Contract will be subject to mutually agreed commercial terms and documented through the appropriate contract modification process. |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/107149-2026 |
| Document › Published | 11 Nov 2026 |
| Assessment Summaries Date Sent | 6 Oct 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 15 Dec 2026 |
| Milestone › Status | scheduled |