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Crisis Resilience Fund Eligibility & Resilience Services
Published Today
13 Nov 2026
Deadline in 25 days
- Primary CPV
-
85312310 *
Guidance services
- Location
- 🇬🇧 Hampshire and Isle of Wight, South East
- Value
- £4,308,000
- Contract
-
2.1 years Duration
01/03/2027 31/03/2029
- Contract Types
-
85 *Health & social work servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
High St, The Castle, Winchester, SO23 8UJ, United Kingdom · UKJ3
Contact
Award Criteria
- Quality criterion 1 (Lot 0)
- Quality criterion 2 (Lot 0)
- Quality criterion 3 (Lot 0)
- Quality criterion 4 (Lot 0)
Related tenders
Hampshire County Council
All notices from this publisher Same CPV code
85312310 *
All notices with this CPV code
Reference: AS30632
The service will provide an independent, third‑party eligibility checking function for the Department for Work and Pensions (DWP) Crisis and Resilience Fund (CRF). The Provider will assess applications for Crisis Payments against national DWP guidance and locally agreed criteria, verify evidence proportionately, apply discretionary judgement where appropriate, and provide auditable eligibility decisions to support lawful, timely, and dignified crisis support. Alongside this the provider will be responsible for the delivery of financial resilience and capability services in line with DWP criteria.
Hampshire County Council is therefore commissioning a specialist third-party organisation to carry out eligibility checking on its behalf, ensuring:
• Compliance with DWP guidance
• Fair, consistent decision-making
• Proportionate checks that do not delay crisis support
• Robust audit and assurance arrangements
Alongside this the specialist third-party organisation will be required to deliver:
• Deliver financial resilience/capability and wellbeing support
• Build individual, and community, skills and confidence in financial resilience
• Support vulnerable people early to reduce the need for further crisis support
• Strengthen links to wider community resilience services
• Work with partners to report outcomes for DWP monitoring
Full CPV breakdown
- 85312310 — Guidance services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Submission method
- https://supplier.in-tend.co.uk/hampshire/home
- Enquiries close
- 26 Nov 2026
- Award decision expected
- 21 Jan 2027
- Reserved / special regime
- Light Touch
- Language
- EN
- Published
- 13 Nov 2026 15:49
- Deadline
- 08 Dec 2026 14:00
- OCID
- ocds-h6vhtk-07bc02
- Notice ID
- AS30632
Full notice record
63 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Name | Hampshire County Council |
| Address › Street | High St, The Castle |
| Address › Town / city | Winchester |
| Address › Postcode | SO23 8UJ |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKJ36 |
| Role | buyer |
| Link | https://www.hants.gov.uk |
| Classification › Description | Public authority - sub-central government |
Buyer
| Name | Hampshire County Council |
Planning
| No Engagement Notice Rationale | The Council is running a new procurement exercise having terminated the previous procurement. A market engagement event was held for the original tender - Crisis Resilience Fund - Eligibility & Resilience Services - Find a Tender . As the requirements have not changed the Council are happy that the engagement previously held is sufficient |
Tender
| Title | Crisis Resilience Fund Eligibility & Resilience Services |
| Status | active |
| Item › CPV › CPV 1 › Description | Guidance services |
| Item › CPV › CPV 2 › Description | Benefit services |
| Item › CPV › CPV 3 › Description | Provision of services to the community |
| Item › Delivery › Region (NUTS) | UKJ3 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £4,308,000 |
| Value › Value | £4,308,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Category | services |
| Special regime | Light touch |
| Above threshold | Yes |
| How to submit | https://supplier.in-tend.co.uk/hampshire/home |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 8 Dec 2026 |
| Questions period › End | 26 Nov 2026 |
| Award decision period › End | 21 Jan 2027 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £4,308,000 |
| Lot › Value › Value | £4,308,000 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Weighting Description | The Council is applying the price per quality approach methodology to evaluate this opportunity. There are 4 award questions that carry a weighting totalling 100 points. The Supplier's tendered price will then be divided by their quality score to give a price per quality point awarded. The Supplier with the lowest overall score will then be awarded the contract. |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Quality criterion 1 (Lot 0) |
| Lot › Award criteria › Criterion › Criterion 1 › Description | Describe your proposed approach to ensuring Hampshire residents, including vulnerable, digitally excluded and hard-to-reach groups, are aware of, understand, and can access both the Crisis Payment and Resilience Support elements of the service. This question is worth 20 points |
| Lot › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Quality criterion 2 (Lot 0) |
| Lot › Award criteria › Criterion › Criterion 2 › Description | The Council anticipates receiving approximately 1,000 applications per month for crisis payments (section 6 of the specification), with seasonal fluctuations of up to 30% above average demand. Demonstrate how your delivery and resource model will sufficiently, and consistently, across all districts, deliver eligibility checking and Crisis Payment. This question is worth 20 points |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Quality criterion 3 (Lot 0) |
| Lot › Award criteria › Criterion › Criterion 3 › Description | Describe how your organisations processes demonstrate how crisis support is tailored to the specific needs, circumstances and vulnerabilities of applicants, rather than applying a standardised approach to crisis support. The Council anticipates receiving approximately 1,000 applications per month. This question is worth 20 points |
| Lot › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 4 › Name | Quality criterion 4 (Lot 0) |
| Lot › Award criteria › Criterion › Criterion 4 › Description | Demonstrate how your delivery and resource model will sufficiently, and consistently across all districts, deliver resilience support (as per section 7 of the specification) to circa 900 applicants a month with seasonal peaks above this. This question is worth 40 points |
| Lot › Selection Criteria › Criterion › Criterion 1 › Type | economic |
| Lot › Selection Criteria › Criterion › Criterion 2 › Type | technical |
| Lot › Selection Criteria › Criterion › Criterion 2 › Description | The Supplier must have experience (and would be able to evidence if requested) in triaging and assessing individuals financial situation The Supplier must have experience in delivering the following support and interventions; 1. Money advice and financial capability 2. Debt Advice and Debt Reduction, 3. Income Maximisation 4. Energy and Cost of Living Support 5. Food and Essential Living Support 6. Early Intervention and Crisis Prevention 7. Community and Partnership Working |
| Lot › Contract period › Start | 1 Mar 2027 |
| Lot › Contract period › End | 31 Mar 2029 |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/108145-2026 |
| Document › Document 2 › Published | 13 Nov 2026 |
| Contract Terms › Financial Terms | The Council shall pay the Agreement Price quarterly in advance, such payments commencing on 1st March 2027 (for one month to cover the end of the financial year 26/27), and subsequently on 1st April, 1st July, 1st October and 1st January of each year (or the next Working Day after such date). The supplier should submit a valid invoice 30 days before the start of the relevant quarter. Details for what to include on valid invoices can be found here - Getting paid on time | Business and economy | Hampshire County Council |