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Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Published 7 Jul 2026

7 Jul 2026

Habinteg Housing Association Limited

Primary CPV: 64200000 *
Telecommunications services
Location: 🇬🇧 Yorkshire & the Humber
Value: £291,667
Contract: 3 years Duration
01/11/2026 31/10/2029
Contract Types: 64 *Postal & telecommunications services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Chapman House, Unit 1, Adwalton Business Park, Bradford, BD11 1DR, United Kingdom · UKE

Contact

procurement@ssfh.org.uk

Award Criteria

Stage 1 - Selection and Quality
Stage 2 - Quality and Price
Stage 3 Demonstrations

FULL DOCUMENTATION

Related tenders

Habinteg Housing Association Limited

All notices from this publisher

Same CPV code

64200000 *

All notices with this CPV code

Reference: DN820263

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

Full CPV breakdown

64200000 — Telecommunications services (primary)

Notice details

Buyer type: Local authority
Competition: Restricted / competitive (suppliers are shortlisted first)
Contract type: Services
Procurement method: Competitive flexible procedure
Main category: Services
Above threshold: Yes
Legal basis: UKPGA 2023/54
Notice status: Active
Renewal: 2 x 12 month extension periods
Submission method: https://procontract.due-north.com Contract reference: DN820263 Title: Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Enquiries close: 30 Jul 2026
Award decision expected: 19 Oct 2026
Language: EN
Published: 07 Jul 2026 10:42
OCID: ocds-h6vhtk-069a02
Notice ID: DN820263

Organisations on this notice

SHARED SERVICES FOR HOUSING LIMITED

Procuring Entity

230 Blackfriars Road, London, SE1 8NW, United Kingdom

procurement@ssfh.org.uk

GB-COH 16356505

SHAW CONSULTING LTD

Procuring Entity

26 Woodhouse Gardens, Brighouse, HD6 3UH, United Kingdom

sales@shawc.co.uk

www.shawc.co.uk

GB-COH 07456637

Full notice record

81 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Habinteg Housing Association Limited
Party 1 › Address › Street	Chapman House, Unit 1, Adwalton Business Park
Party 1 › Address › Town / city	Bradford
Party 1 › Address › Postcode	BD11 1DR
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKE42
Party 1 › Contact › Email	procurement@ssfh.org.uk
Party 1 › Role	buyer
Party 1 › Link	https://www.habinteg.org.uk/
Party 1 › Classification › Description	Public authority - sub-central government
Party 2 › Name	SHARED SERVICES FOR HOUSING LIMITED
Party 2 › Address › Street	230 Blackfriars Road
Party 2 › Address › Town / city	London
Party 2 › Address › Postcode	SE1 8NW
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKI44
Party 2 › Contact › Email	procurement@ssfh.org.uk
Party 2 › Role	Procuring entity
Party 2 › Role Details	Procurement Lead
Party 3 › Name	SHAW CONSULTING LTD
Party 3 › Address › Street	26 Woodhouse Gardens
Party 3 › Address › Town / city	Brighouse
Party 3 › Address › Postcode	HD6 3UH
Party 3 › Address › Country	GB
Party 3 › Address › Country	United Kingdom
Party 3 › Address › Region (NUTS)	UKE44
Party 3 › Contact › Email	sales@shawc.co.uk
Party 3 › Role	Procuring entity
Party 3 › Role Details	Consultant
Party 3 › Link	https://www.shawc.co.uk

Buyer

Name	Habinteg Housing Association Limited

Tender

Title	Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Status	active
Item › CPV › Description	Telecommunications services
Item › Delivery › Region (NUTS)	UKE
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom
Value › Value incl. VAT	£325,000
Value › Value	£291,666.67
Value › Currency	GBP
Procedure type	selective
Procedure	Competitive flexible procedure
Procedure › Features	Stage 1 - Selection and Shortlisting (Quality )for Stage 2 Stage 2 - ITT - Quality Assessment and Pricing for shortlisting for Stage 3 Stage 3 - Demonstrations - Final Evaluation/Scores
Category	services
Above threshold	Yes
How to submit	https://procontract.due-north.com Contract reference: DN820263 Title:...
Submission Terms › Electronic submission	allowed
Submission Terms › Languages	en
Expression Of Interest Deadline	7 Aug 2026
Questions period › End	30 Jul 2026
Award decision period › End	19 Oct 2026
Lot › Status	active
Lot › Value › Value incl. VAT	£325,000
Lot › Value › Value	£291,666.67
Lot › Value › Currency	GBP
Lot › Award criteria › Weighting Description	Stages for Shortlisting before final stage of award. Each stage is outlined in Schedule 1.
Lot › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Award criteria › Criterion › Criterion 1 › Name	Stage 1 - Selection and Quality
Lot › Award criteria › Criterion › Criterion 1 › Description	Supplier selection and technical ability
Lot › Award criteria › Criterion › Criterion 2 › Type	price
Lot › Award criteria › Criterion › Criterion 2 › Name	Stage 2 - Quality and Price
Lot › Award criteria › Criterion › Criterion 2 › Description	Quality and Price split 70 Quality 30 Price weighted to 50% to carry to Stage 3. Quality assessed on full specification.
Lot › Award criteria › Criterion › Criterion 3 › Type	quality
Lot › Award criteria › Criterion › Criterion 3 › Name	Stage 3 Demonstrations
Lot › Award criteria › Criterion › Criterion 3 › Description	100 Quality weighted to 50% plus Stage 2 scores out of 50%. This will be identify preferred bidder
Lot › Selection Criteria › Criterion › Description	See Schedule 1 Guidance and Instructions to Suppliers
Lot › Selection Criteria › Criterion › For Reduction	Yes
Lot › Suitable for › SMEs	Yes
Lot › Contract period › Start	1 Nov 2026
Lot › Contract period › End	31 Oct 2029
Lot › Contract period › Can be extended to	31 Oct 2031
Lot › Can be renewed	Yes
Lot › Renewal › Description	2 x 12 month extension periods
Document › Document 1 › Document type	Conflict of interest
Document › Document 1 › Description	Not published
Document › Document 2 › Document type	Tender notice
Document › Document 2 › Description	Tender notice on Find a Tender
Document › Document 2 › Link	https://www.find-tender.service.gov.uk/Notice/063501-2026
Document › Document 2 › Published	7 Jul 2026

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