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DVSA contact centre additional capacity - Call Surges
Published 18 Jun 2026
18 Jun 2026
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 Bristol, City of, South West
- Value
- £3,500,000
- Contract
-
3 years Duration
19/07/2027 18/07/2030
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Berkeley House, Croydon Street, Bristol, BS5 0DA, United Kingdom · UKK11
Contact
Award Criteria
Not specified
Related tenders
Driver and Vehicle Standards Agency
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: T280022871
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Central government
- Contract type
- Services
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Planned
- Language
- EN
- Published
- 18 Jun 2026 08:10
- OCID
- ocds-h6vhtk-05159b
- Notice ID
- T280022871
Full notice record
35 detailsEverything the publisher included in this notice, organised by section.
Planning
| Document › Document type | Planned procurement notice |
| Document › Description | Pipeline notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/057358-2026 |
| Document › Published | 18 Jun 2026 |
Organisations
| Name | Driver and Vehicle Standards Agency |
| Address › Street | Berkeley House, Croydon Street |
| Address › Town / city | Bristol |
| Address › Postcode | BS5 0DA |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKK11 |
| Contact › Email | commercialenquiries@dvsa.gov.uk |
| Role | buyer |
| Classification › Description | Public authority - central government |
Buyer
| Name | Driver and Vehicle Standards Agency |
Tender
| Title | DVSA contact centre additional capacity - Call Surges |
| Description | This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed. |
| Item › CPV › Description | Call centre |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £4,200,000 |
| Value › Value | £3,500,000 |
| Value › Currency | GBP |
| Category | services |
| Lot › Suitable for › SMEs | Yes |
| Lot › Suitable for › VCSEs | Yes |
| Lot › Contract period › Start | 19 Jul 2027 |
| Lot › Contract period › End | 18 Jul 2030 |
| Lot › Contract period › Can be extended to | 18 Jul 2032 |
| Lot › Can be renewed | Yes |
| Lot › Status | planned |
| Communication › Expected publication | 1 Jun 2027 |
| Amendment › Description | The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this. |
| Status | planned |