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Active Services
Centralised Delay Repay Service and Related Services
Published 4 Jun 2026
4 Jun 2026
- Primary CPV
-
72262000 *
Software development services
- Location
- 🇬🇧 Camden and City of London, London
- Value
- £21,194,340
- Contract
-
4.9 years Duration
30/10/2026 30/09/2031
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
First Floor North, Puddle Dock, London, EC4V 3DS, United Kingdom · UKI31
Contact
Award Criteria
- Technical (70%)
- Commercial including Price (30%)
Related tenders
Rail Settlement Plan Limited
All notices from this publisher Same CPV code
72262000 *
All notices with this CPV code
Reference: ocds-h6vhtk-0671f5
Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support.
Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers and the provision of rail travel vouchers and warrants for non DRS requirements.
RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI). Scope and sequencing are indicative and may be refined prior to tender.
The total spend values stated in this notice are based on estimated levels of capacity and throughput needed as at the date of this notice for the full contract duration including all term extensions exercised.
Full CPV breakdown
- 72262000 — Software development services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Lots
- 3
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- Contract term extensions at option of contracting authority.
- Submission method
- All tender documentation and submissions of tenders to be through the RDG Jaggaer Portal via the address below: https://raildeliverygroup.tlb.app.jaggaer.com/go/40824934019E94A5A7C6 If you have trouble accessing the above link you may access through the Jaggaer site below: https://raildeliverygroup.tlb.app.jaggaer.com/. If you havent registered already in Jaggaer for RDG you will need to do so. Please contact RDG via mark.earey@raildelivery group or craig.locklyey@raildelivery group in the event of difficulties.
- Enquiries close
- 25 Jun 2026
- Award decision expected
- 19 Oct 2026
- Reserved / special regime
- Utilities
- Number of lots
- 3
- Language
- EN
- Published
- 04 Jun 2026 23:51
- OCID
- ocds-h6vhtk-0671f5
- Notice ID
- ocds-h6vhtk-0671f5
Lots (3)
Lot 1: Centralised Delay Repay Service Core Technical Solution
£12,750,000
Provide, configure/build, host and support the core Delay Repay service, including the customer-facing website and back-office operations portal, delivering end-to-end claim submission, tracking, decisioning and case management. Scope is expected to include digital claims (including “one-click” where applicable), paper...
30 Oct 2026 to 30 Sep 2031 · Active
Lot 2: Electronic Ticket Validation (eTDV) Service
£720,000
Provide an electronic Ticket Validation Database (eTVD) capability enabling the core Delay Repay platform to validate eTicket usage and support controls against duplicate or invalid claims. Scope is expected to include: querying ticket scan/validation events; checking for refund events; and receiving updates from the c...
30 Oct 2026 to 30 Sep 2031 · Active
Lot 3: Provision of Voucher, Warrants and Printing Management and associated Payment Services
£7,724,340
Provide a secure managed print and postal fulfilment service for letters and rail travel vouchers issued by the Delay Repay service. Scope is expected to include: receiving print files from the core platform; printing letters/vouchers; inserting into envelopes (including agreed inserts); sorting outbound post and hando...
30 Oct 2026 to 30 Sep 2031 · Active
Full notice record
115 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Name | Rail Settlement Plan Limited |
| Address › Street | First Floor North, Puddle Dock |
| Address › Town / city | London |
| Address › Postcode | EC4V 3DS |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKI31 |
| Role | buyer |
| Classification › Description | Public authority - sub-central government |
Buyer
| Name | Rail Settlement Plan Limited |
Tender
| Title | Centralised Delay Repay Service and Related Services |
| Status | active |
| Item › Item 1 › CPV › Description | Software development services |
| Item › Item 1 › Delivery › Region (NUTS) | UK |
| Item › Item 1 › Delivery › Country | GB |
| Item › Item 1 › Delivery › Country | United Kingdom |
| Item › Item 2 › CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Item 2 › Delivery › Region (NUTS) | UK |
| Item › Item 2 › Delivery › Country | GB |
| Item › Item 2 › Delivery › Country | United Kingdom |
| Item › Item 3 › CPV › Description | Printing and related services |
| Item › Item 3 › Delivery › Region (NUTS) | UK |
| Item › Item 3 › Delivery › Country | GB |
| Item › Item 3 › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £25,433,208 |
| Value › Value | £21,194,340 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Competitive flexible procedure |
| Procedure › Features | Conditions of Participation and then Tender/ITT stage following conclusion of COP stage. The tender stage will entail a negotation and demonstration stage. |
| Category | services |
| Special regime | utilities |
| Above threshold | Yes |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Expression Of Interest Deadline | 6 Jul 2026 |
| Questions period › End | 25 Jun 2026 |
| Award decision period › End | 19 Oct 2026 |
| Lot › Lot 1 › Title | Centralised Delay Repay Service Core Technical Solution |
| Lot › Lot 1 › Status | active |
| Lot › Lot 1 › Value › Value incl. VAT | £15,300,000 |
| Lot › Lot 1 › Value › Value | £12,750,000 |
| Lot › Lot 1 › Value › Currency | GBP |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Description | The exact breakdown for the criterion will be in the bidder documents. |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 70 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Name | Commercial including Price |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 30 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Second Stage › Maximum Candidates | 4 |
| Lot › Lot 1 › Selection Criteria › Criterion › Description | Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage. |
| Lot › Lot 1 › Selection Criteria › Criterion › For Reduction | Yes |
| Lot › Lot 1 › Suitable for › SMEs | Yes |
| Lot › Lot 1 › Contract period › Start | 30 Oct 2026 |
| Lot › Lot 1 › Contract period › End | 30 Sep 2031 |
| Lot › Lot 1 › Contract period › Can be extended to | 30 Sep 2036 |
| Lot › Lot 1 › Can be renewed | Yes |
| Lot › Lot 1 › Renewal › Description | Contract term extensions at option of contracting authority. |
| Lot › Lot 2 › Title | Electronic Ticket Validation (eTDV) Service |
| Lot › Lot 2 › Status | active |
| Lot › Lot 2 › Value › Value incl. VAT | £864,000 |
| Lot › Lot 2 › Value › Value | £720,000 |
| Lot › Lot 2 › Value › Currency | GBP |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Description | The exact breakdown for the criterion will be in the bidder documents. |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 70 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Name | Commercial including Price |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 30 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Second Stage › Maximum Candidates | 4 |
| Lot › Lot 2 › Selection Criteria › Criterion › Description | Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage. |
| Lot › Lot 2 › Selection Criteria › Criterion › For Reduction | Yes |
| Lot › Lot 2 › Suitable for › SMEs | Yes |
| Lot › Lot 2 › Contract period › Start | 30 Oct 2026 |
| Lot › Lot 2 › Contract period › End | 30 Sep 2031 |
| Lot › Lot 2 › Contract period › Can be extended to | 30 Sep 2036 |
| Lot › Lot 2 › Can be renewed | Yes |
| Lot › Lot 2 › Renewal › Description | Contract term extensions at option of contracting authority. |
| Lot › Lot 3 › Title | Provision of Voucher, Warrants and Printing Management and associated Payment Services |
| Lot › Lot 3 › Status | active |
| Lot › Lot 3 › Value › Value incl. VAT | £9,269,208 |
| Lot › Lot 3 › Value › Value | £7,724,340 |
| Lot › Lot 3 › Value › Currency | GBP |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Description | The exact breakdown for the criterion will be in the bidder documents. |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 70 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Name | Commercial including Price |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 30 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Second Stage › Maximum Candidates | 4 |
| Lot › Lot 3 › Selection Criteria › Criterion › Description | Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage. |
| Lot › Lot 3 › Selection Criteria › Criterion › For Reduction | Yes |
| Lot › Lot 3 › Suitable for › SMEs | Yes |
| Lot › Lot 3 › Contract period › Start | 30 Oct 2026 |
| Lot › Lot 3 › Contract period › End | 30 Sep 2031 |
| Lot › Lot 3 › Contract period › Can be extended to | 30 Sep 2036 |
| Lot › Lot 3 › Can be renewed | Yes |
| Lot › Lot 3 › Renewal › Description | Contract term extensions at option of contracting authority. |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Bidding documents |
| Document › Document 2 › Access Details | Question and scoring/evaluation criteria pertaining to the tender stage following completion of the conditions of particiation stage and downselection. |
| Document › Document 3 › Document type | Tender notice |
| Document › Document 3 › Description | Tender notice on Find a Tender |
| Document › Document 3 › Link | https://www.find-tender.service.gov.uk/Notice/053093-2026 |
| Document › Document 3 › Published | 4 Jun 2026 |