North East Computer-related Management Services Tenders & Contracts

Document archiving and storage

40 days SSA Call off Testing - Penetration Testing

Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around £5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.

Procurement of a single enterprise digital platform to provide online and assisted forms, workflow and case management, CRM and a customer "My Account" solution, including implementation, integration, support and maintenance. The contract has an estimated value of £1,395,369 (excluding VAT) over an initial 3-year term with one optional 2-year extension and two optional 1-year extensions (3+2+1+1).

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of an off-site storage (boxes and files) including retrieval and destruction services This procurement was undertaken through the HealthTrust Europe LLP (HTE) Framework Agreement for the supply of Document, Communication and Print Management and Associated goods and services, Lot 1 Document Management, following the Direct Award process. The Contract is awarded for a total period of 24 months Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC TDI 022 Updated 30.06.2026 Section name: More information Attachments: The contract attachment has been replaced with an updated version to correct the application of redactions.

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of an off-site storage (boxes and files) including retrieval and destruction services This procurement was undertaken through the HealthTrust Europe LLP (HTE) Framework Agreement for the supply of Document, Communication and Print Management and Associated goods and services, Lot 1 Document Management, following the Direct Award process. The Contract is awarded for a total period of 24 months Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC TDI 022