North East Office-support Services Tenders & Contracts

CDS Translation Service Annual Charge Awarded to Optum (EMIS) Contract term - 01/10/2026 - 30/09/2027 Total cost - £10,629.00 ex VAT, £12,754.80 inc VAT

The provision of court transcription services.

The provision of court transcription services.

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.

LOT4 FACE TO FACE (NATIONAL) INTERPRETING SERVICE. RANK 3

LOT4 FACE TO FACE (NATIONAL) INTERPRETING SERVICE. RANK 2

LOT4 FACE TO FACE (NATIONAL) INTERPRETING SERVICE. RANK 1

Lot 3 Written Translation service. Rank 3

LOT3 WRITTEN TRANSLATION SERVICE. RANK 2

LOT3 WRITTEN TRANSLATION SERVICE. RANK 1

LOT2 TELEPHONE AND VIDEO INTERPRETING SERVICES. RANK 2

LOT2 TELEPHONE AND VIDEO INTERPRETING SERVICES. RANK 3

LOT2 TELEPHONE AND VIDEO INTERPRETING SERVICES. RANK 2

Ranked 2 of Lot 1 Face to face interpreting in the North East area.

Ranked 3 of Face to face interpreting in the North East area.

LOT2 TELEPHONE AND VIDEO INTERPRETING SERVICE. RANK 1

Ranked 3 of Face to face interpreting in the North East area.

Ranked 2 of Lot 1 Face to face interpreting in the North East area.

Ranked 1 of Face to face interpreting in the North East area.