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AWARD Complete Services

STEAM cafés / wellbeing hubs and crisis sanctuary 'safe havens'

Published 7 Oct 2025
7 Oct 2025


Reference: ocds-h6vhtk-05a9db
Daytime Hub (10-4pm) The hub offers day-time support for a range of mental health problems and for episodes of mental distress. It will be based in a static facility, providing a range of activities, advice, information and support. It will use a navigation and enabling approach, to empower people to stay well in their community and at home. Safe Haven (Evening support) 6pm-10pm The Safe Haven offers sanctuary for people experiencing mental ill-health and mental distress. It will offer a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate. Includes de-escalate users in crisis and seek support from other services in dealing with critical incidents and provide support in accessing other support services. An appropriate plan of care for the evening will be agreed with the person at assessment. Expectations will be managed so that all people will go home when the hub closes for the evening. A short-term care plan will be agreed to cover the period immediately following the person's use of the Safe Haven. An appointment will be made for the following day at the Wellbeing Hub to review the plans made the previous night.

Full CPV breakdown

  • 85100000 — Health services (primary)

Notice details

Buyer type
Other public body · Health
Competition
Direct award (no competition)
Contract type
Services
Bids received
1
Winning supplier
SME
Procurement method
Award procedure without prior publication of a call for competition
Main category
Services
Legal basis
CELEX 32014L0024
Notice status
Complete
Award status
Active
Language
EN
Published
07 Oct 2025 16:10
OCID
ocds-h6vhtk-05a9db
Notice ID
ocds-h6vhtk-05a9db

Competition

1
Bids received
1
Bids from SMEs

Organisations on this notice

Supplier SME
Lowestoft, NR32 2AQ, United Kingdom
GB-NHS 8KE0
NHS Suffolk and North East Essex Integrated Care Board
Review Body
Ipswich, United Kingdom

Lots (1)

Lot 1
• The aim of this crisis alternative service is to establish a Daytime Wellbeing Hub and Evening Safe Haven model that sits at the heart of the community and operates a safe and friendly environment. The Safe Haven will work closely with 111, Police, Ambulance and A&E to support people, where the hub is a more appropr...
· Cancelled

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Tender

Title STEAM cafés / wellbeing hubs and crisis sanctuary 'safe havens'
Status complete
CPV › Description Health services
Category services
Lot › Award criteria › Criterion › Criterion 1 › Name Quality
Lot › Award criteria › Criterion › Criterion 1 › Type quality
Lot › Award criteria › Criterion › Criterion 1 › Description 100
Lot › Award criteria › Criterion › Criterion 2 › Type price
Lot › Award criteria › Criterion › Criterion 2 › Description 0
Lot › Has options No
Lot › Status cancelled
Item › Delivery › Region (NUTS) UKH14
Item › Delivery Location › Description Ipswich and East Suffolk Alliance and West Suffolk Alliance areas
Procedure type limited
Procedure Award procedure without prior publication of a call for competition
Procurement Method Rationale Classifications › Description The procurement falls outside the scope of application of the directive

Awards

Title STEAM cafés / wellbeing hubs and crisis sanctuary 'safe havens'
Status active
Supplier › Name Access Community Trust

Organisations

Party 1 › Name NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
Party 1 › Identifier › Legal Name NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
Party 1 › Address › Town / city Ipswich
Party 1 › Address › Region (NUTS) UKH14
Party 1 › Address › Postcode IP12BX
Party 1 › Address › Country United Kingdom
Party 1 › Role buyer
Party 1 › Link https://suffolkandnortheastessex.icb.nhs.uk/
Party 1 › Buyer profile https://in-tendhost.co.uk/snee-icb/aspx/Home
Party 1 › Classification › Classification 1 › Description Body governed by public law
Party 1 › Classification › Classification 2 › Description Health
Party 2 › Name Access Community Trust
Party 2 › Identifier › Legal Name Access Community Trust
Party 2 › Address › Town / city Lowestoft
Party 2 › Address › Region (NUTS) UKH14
Party 2 › Address › Postcode NR32 2AQ
Party 2 › Address › Country United Kingdom
Party 2 › Role supplier
Party 2 › Business size sme
Party 3 › Name NHS Suffolk and North East Essex Integrated Care Board
Party 3 › Identifier › Legal Name NHS Suffolk and North East Essex Integrated Care Board
Party 3 › Address › Town / city Ipswich
Party 3 › Address › Country United Kingdom
Party 3 › Role Review body

Buyer

Name NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD

Contracts

Title STEAM cafés / wellbeing hubs and crisis sanctuary 'safe havens'
Status active
Value › Value £382,031
Value › Currency GBP
Signed 26 Jul 2025
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