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UREGNI - Customer Care Register Project Manager

Published 4 Sep 2026

4 Sep 2026

Closed 5 Oct 2026

Utility Regulator

Primary CPV: 71314000 *
Energy and related services
Location: 🇬🇧 Northern Ireland
Value: £185,000
Contract: 2 years Duration
31/10/2026 30/10/2028
Contract Types: 71 *Architectural, engineering & inspection...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Millennium House, 16-22 Great Victoria St,, Belfast, BT2 7AQ, United Kingdom · UKN

Contact

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Award Criteria

AC1 Key Personnel Experience (50%)
AC2 Proposed Methodology (40%)
AC3 Contract Management and contingency (10%)

FULL DOCUMENTATION

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Utility Regulator

All notices from this publisher

Same CPV code

71314000 *

All notices with this CPV code

Reference: ID 6555532

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

Full CPV breakdown

71314000 — Energy and related services (primary)

Notice details

Buyer type: Central government
Competition: Open competition (any supplier can bid)
Contract type: Services
Procurement method: Open procedure
Main category: Services
Above threshold: Yes
Legal basis: UKPGA 2023/54
Notice status: Active
Renewal: Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority
Submission method: Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps
Enquiries close: 25 Sep 2026
Award decision expected: 30 Oct 2026
Covered by GPA: Yes
Language: EN
Published: 04 Sep 2026 14:04
Deadline: 05 Oct 2026 15:00
OCID: ocds-h6vhtk-06f253
Notice ID: ID 6555532

Organisations on this notice

CPD - Supplies & Services Division

Procuring Entity, Process Contact Point

303 Airport Road, Belfast, BT3 9ED, United Kingdom

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www.finance-ni.gov.uk/topics/procurement

GB-PPON PVWG-8426-YWXV

Full notice record

85 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Organisations

Party 1 › Name	Utility Regulator
Party 1 › Address › Street	Millennium House, 16-22 Great Victoria St,
Party 1 › Address › Town / city	Belfast
Party 1 › Address › Postcode	BT2 7AQ
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKN06
Party 1 › Role	buyer
Party 1 › Link	https://www.uregni.gov.uk/
Party 1 › Classification › Classification 1 › Description	Public authority - central government
Party 1 › Classification › Classification 2 › Description	Northern Irish devolved regulations apply
Party 2 › Name	CPD - Supplies & Services Division
Party 2 › Address › Street	303 Airport Road
Party 2 › Address › Town / city	Belfast
Party 2 › Address › Postcode	BT3 9ED
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKN06
Party 2 › Role › Role 1	Procuring entity
Party 2 › Role › Role 2	Process contact point
Party 2 › Role Details	Construction and Procurement Delivery – Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland
Party 2 › Link	https://www.finance-ni.gov.uk/topics/procurement

Buyer

Name	Utility Regulator

Tender

Title	UREGNI - Customer Care Register Project Manager
Status	active
Item › CPV › CPV 1 › Description	Energy and related services
Item › CPV › CPV 2 › Description	Energy-management services
Item › CPV › CPV 3 › Description	Energy-efficiency consultancy services
Item › CPV › CPV 4 › Description	Research and experimental development services
Item › CPV › CPV 5 › Description	Research and development consultancy services
Item › CPV › CPV 6 › Description	Research consultancy services
Item › CPV › CPV 7 › Description	Project management consultancy services
Item › CPV › CPV 8 › Description	Research and development services and related consultancy services
Item › CPV › CPV 9 › Description	Development consultancy services
Item › CPV › CPV 10 › Description	Accounting and auditing services
Item › CPV › CPV 11 › Description	Environmental issues consultancy services
Item › CPV › CPV 12 › Description	Electricity, heating, solar and nuclear energy
Item › Delivery › Region (NUTS)	UKN
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom
Value › Value incl. VAT	£222,000
Value › Value	£185,000
Value › Currency	GBP
Procedure type	open
Procedure	Open procedure
Category	services
Above threshold	Yes
Covered by	GPA
How to submit	Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps
Submission Terms › Electronic submission	allowed
Submission Terms › Languages	en
Bidding period › End	5 Oct 2026
Questions period › End	25 Sep 2026
Award decision period › End	30 Oct 2026
Lot › Status	active
Lot › Value › Value incl. VAT	£222,000
Lot › Value › Value	£185,000
Lot › Value › Currency	GBP
Lot › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Award criteria › Criterion › Criterion 1 › Name	AC1 Key Personnel Experience
Lot › Award criteria › Criterion › Criterion 1 › Description	As per tender documentation
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight	50
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 2 › Type	quality
Lot › Award criteria › Criterion › Criterion 2 › Name	AC2 Proposed Methodology
Lot › Award criteria › Criterion › Criterion 2 › Description	As per tender documentation
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight	40
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 3 › Type	quality
Lot › Award criteria › Criterion › Criterion 3 › Name	AC3 Contract Management and contingency
Lot › Award criteria › Criterion › Criterion 3 › Description	As per tender documentation
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight	10
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type	Percentage exact
Lot › Suitable for › SMEs	Yes
Lot › Contract period › Start	31 Oct 2026
Lot › Contract period › End	30 Oct 2028
Lot › Contract period › Can be extended to	30 Apr 2029
Lot › Can be renewed	Yes
Lot › Renewal › Description	Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority
Document › Document 1 › Document type	Conflict of interest
Document › Document 1 › Description	Not published
Document › Document 2 › Document type	Tender notice
Document › Document 2 › Description	Tender notice on Find a Tender
Document › Document 2 › Link	https://www.find-tender.service.gov.uk/Notice/083921-2026
Document › Document 2 › Published	4 Sep 2026

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