Back to search
Find a Tender
AWARD
Complete Services
Customer Relationship Management System (Renewal)
Published 7 Sep 2026
7 Sep 2026
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 West Lothian, Scotland
- Value
- £572,744
- Contract
- Not specified
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF, United Kingdom · UKM78
Contact
Award Criteria
Not specified
Related tenders
West Lothian Council
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: ocds-h6vhtk-06f3cd
West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform.
The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives.
Awarded to
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Buyer type
- Local authority · General public services
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Language
- EN
- Published
- 07 Sep 2026 15:59
- OCID
- ocds-h6vhtk-06f3cd
- Notice ID
- ocds-h6vhtk-06f3cd
Organisations on this notice
Supplier Large
2nd Floor, The Forge,, 43 Church Street,, Woking, GU21 6HT, United Kingdom
Livingston Sheriff Court and Justice of the Peace Court
Review Body
West Lothian Civic Centre, Howden South Road,, Livingston, EH54 6FF, United Kingdom
Lots (1)
Lot 1
The procurement relates to the continued provision of West Lothian Council's existing Verint cloud-based Customer Relationship Management (CRM) platform and associated support, maintenance, upgrade and development services. The Council has utilised the Verint CRM platform since 2008, with the solution transitioning to...
Full notice record
47 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Customer Relationship Management System (Renewal) |
| Status | complete |
| CPV › Description | IT services: consulting, software development, Internet and support |
| Category | services |
| Lot › Has options | No |
| Item › Delivery › Region (NUTS) | UKM78 |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Covered by | GPA |
| Procurement Method Rationale Classifications › Description | The procurement falls outside the scope of application of the directive |
Awards
| Status | active |
| Supplier › Name | Verint |
Organisations
| Party 1 › Name | West Lothian Council |
| Party 1 › Identifier › Legal Name | West Lothian Council |
| Party 1 › Address › Street | West Lothian Civic Centre, Howden South Road |
| Party 1 › Address › Town / city | Livingston |
| Party 1 › Address › Region (NUTS) | UKM78 |
| Party 1 › Address › Postcode | EH54 6FF |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.westlothian.gov.uk/ |
| Party 1 › Buyer profile | https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.a... |
| Party 1 › Classification › Classification 1 › Description | Regional or local authority |
| Party 1 › Classification › Classification 2 › Description | General public services |
| Party 2 › Name | Verint |
| Party 2 › Identifier › Legal Name | Verint |
| Party 2 › Address › Street | 2nd Floor, The Forge,, 43 Church Street, |
| Party 2 › Address › Town / city | Woking |
| Party 2 › Address › Region (NUTS) | UKJ2 |
| Party 2 › Address › Postcode | GU21 6HT |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.verint.com/ |
| Party 2 › Business size | large |
| Party 3 › Name | Livingston Sheriff Court and Justice of the Peace Court |
| Party 3 › Identifier › Legal Name | Livingston Sheriff Court and Justice of the Peace Court |
| Party 3 › Address › Street | West Lothian Civic Centre, Howden South Road, |
| Party 3 › Address › Town / city | Livingston |
| Party 3 › Address › Postcode | EH54 6FF |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | West Lothian Council |
Contracts
| Status | active |
| Value › Value | £572,744.37 |
| Value › Currency | GBP |
| Signed | 1 Sep 2026 |
Links
| Href | https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-00... |