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AWARD
Complete
North Northamptonshire Council - Customer Relationship Management Solution
Published 15 Sep 2026
15 Sep 2026
- Primary CPV
-
48445000 *
Customer Relation Management software package
- Location
- 🇬🇧 North Northamptonshire, East Midlands
- Value
- £200,000
- Contract
-
1 year Duration
14/09/2026 13/09/2027
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
The Corby Cube, George Street, Corby, NN17 1QG, United Kingdom · UKF25
Contact
Award Criteria
Not specified
Related tenders
North Northamptonshire Council
All notices from this publisher Same CPV code
48445000 *
All notices with this CPV code
Reference: NNC789302845
North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.
Awarded to
Full CPV breakdown
- 48445000 — Customer Relation Management software package (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Goods
- Winning supplier
- SME
- Procurement method
- Direct award
- Main category
- Goods
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 15 Sep 2026 16:25
- OCID
- ocds-h6vhtk-068439
- Notice ID
- NNC789302845
Organisations on this notice
Supplier SME
Full notice record
60 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | North Northamptonshire Council |
| Party 1 › Address › Street | The Corby Cube, George Street |
| Party 1 › Address › Town / city | Corby |
| Party 1 › Address › Postcode | NN17 1QG |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKF25 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.northnorthants.gov.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | PLACECUBE LIMITED |
| Party 2 › Address › Street | 1 London Street |
| Party 2 › Address › Town / city | Reading |
| Party 2 › Address › Postcode | RG1 4PN |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ11 |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.placecube.com |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | North Northamptonshire Council |
Tender
| Title | North Northamptonshire Council - Customer Relationship Management Solution |
| Description | North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications. |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Reason for this procedure | A direct award has been undertaken on this occasion, on the basis that the contract represents an extension to an existing, highly customised and business critical Customer Relationship Management platform, and that appointing an alternative provider at this stage would cause significant technical difficulties, disruption to Council services, and disproportionate cost and resource implications. |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | goods |
| Additional Procurement Categories | services |
| Supplier › Name | PLACECUBE LIMITED |
| Item › CPV › CPV 1 › Description | Customer Relation Management software package |
| Item › CPV › CPV 2 › Description | Customer Relation Management software development services |
| Item › Delivery › Region (NUTS) | UKF25 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 14 Sep 2026 |
| Contract period › End | 13 Sep 2027 |
| Contract period › Can be extended to | 13 Sep 2028 |
| Can be renewed | Yes |
| Renewal › Description | The Council is reviewing their Customer Relationship Management solution so optional extension included in the contract to ensure there is no break in cover whilst this is in progress. |
| Value › Value incl. VAT | £240,000 |
| Value › Value | £200,000 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 14 Sep 2026 |
| Agreed Metrics › Agreed Metric 1 › Title | Ticket Logging and Categorisation |
| Agreed Metrics › Agreed Metric 2 › Title | Ticket Updates |
| Agreed Metrics › Agreed Metric 3 › Title | Critical Incident Reporting |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/087469-2026 |
| Document › Published | 15 Sep 2026 |