ID5867746 PSNI - Core IT Managed Services Contract

Full CPV breakdown

• 72000000 — IT services: consulting, software development, Internet and support (primary)

Notice details

Buyer type

Central government

Competition

Restricted / competitive (suppliers are shortlisted first)

Contract type

Services

Procurement method

Competitive flexible procedure

Main category

Services

Above threshold

Yes

Legal basis

UKPGA 2023/54

Notice status

Active

Renewal

Extension end date if all extensions are used is estimated to be 31 December 2042. Following contract award there will be an implementation period of approximately 12 months (but could be longer or shorter depending on circumstances) prior to "go-live". The initial term from "go-live" will be five years. There are 3 x three year optional extension periods, plus an additional one year extension period, all subject to review and satisfactory performance assessment by the Contracting Authority.

Options

(13.2.1.1.) The Authority has incorporated within the scope “Volume Based Services” in order to provide the Authority with the flexibility to increase or decrease the volumes of such Services during the Term of the Contract in line with changes in its operational requirements and in order for the Charges for such Services to vary in line with the service volumes that are required. Required volumetrics for this contract have been included as part of Charges. (13.2.2.4) All such projects will progress through a project scoping, design and development process and their final implementation will be subject to there being an approved business case and allocated budgets and resources. Accordingly, it is not possible for the Authority to be definitive at this stage in relation to whether and how each of these projects might impact the scope and scale of the Operational Services for the Core IT Services in respect of Service Desk, Hosting Services, Application Support, and Desktops, Laptops and Peripherals. It should be noted that many of the impacts of these projects (e.g. in relation to service desk and hosting requirements) may be managed through the Volume Based Services mechanism described above and may not need to be called-off as Optional Services. Possible projects may include, but not be limited to: Supply of hardware as agreed and other hardware as defined by the Authority within the Service provision of this contract; Software upgrades; Changes to the number of applications hosted; - additional; Changes to the number of applications supported under Application Support; Supply of infrastructure, support and transition services for a potential replacement Data Centre; Server Refresh x 3 over length of contract; Backups and restores; Decommissioning and upgrading of end user devices; and Cloud storage. (13.2.2.7.) In addition to any new Services arising from such projects, the Authority has also listed a number of other Optional Services summarised below: Extension of the Term – Authority will require the option to extend the initial five-year term by three periods of three years each, plus an additional 1 year which provides a maximum contract term of 15 years, excluding the implementation period; Service Desk Hours – Authority may require a change to the hours of its Service Desk operation; Service Desk Location – the current Service Desk is provided on Authority premises; however, Authority may require an option to extend the Authority network to off-site locations in the UK to facilitate remote access by the Core ICT Managed Services provider; ICS Location – ICS may move location as the Authority estate changes; Software upgrades and hardware replacements – Authority will examine in dialogue its approach to software upgrades and implementing hardware replacements (and potentially other periodic services of variable frequency) through the Core ICT Managed Service contract, which may result in such services being defined and structured as Optional Services within the Draft Project Agreement; Storage Area Network (SAN) – Authority will need to replace its existing SAN during the Term of the Core ICT Managed Services contract, so the Authority will require the Core ICT Managed Services Supplier to support the security, design, implementation, and transition of Services to a new SAN. Equally, the Authority will require the Supplier to provide a similar set of services in respect of the replacement and/or implementation of other elements of ICT infrastructure such as server and backup solutions; and Additional resources – Authority may also require access to specialist ICT resources to provide expert support on ICT projects identified during the term of the contract. It is envisaged that the accessing of specialist ICT resources for this purpose would also be structured as an Optional Service. Further details of this requirement are provided in Section 7 of [the specification]. (13.2.3.1.) there may also be other changes in the scope and/or scale of the Services required from the ICT Managed Service during the Term of the contract that could not be identified or foreseen at the time of this procurement but which are consistent with; the overall nature of Buyer’s current and future operational requirements for Core ICT Managed Services; the Operational Services (i.e. the four service towers) described in this Schedule and the overall scope of the ICT Managed Services requirements as set out in the Project Agreement. In such circumstances the Authority may seek to agree a modification to the ICT Managed Services contract through the Change Control Procedure to facilitate the provision of such services by the Supplier, with the Charges for such services set by reference to the mechanisms and protections provided in the Draft Project Agreement (as outlined above). It is envisaged that such modifications would be made without requiring a new procurement procedure in accordance with the PA 2023.

Submission method

Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

Enquiries close

20 Oct 2026

Award decision expected

10 Dec 2027

Covered by GPA

Yes

Language

EN

Published

22 Sep 2026 13:59

OCID

ocds-h6vhtk-0515fb

Notice ID

ID5867746

Organisations on this notice