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Elmbridge, Mole Valley, Surrey Heath and Woking Joint Waste Collection and Street Cleaning Services Contract
Published 28 Sep 2026
28 Sep 2026
- Primary CPV
-
90511000 *
Refuse collection services
- Location
- 🇬🇧 South East
- Value
- £526,947,718
- Contract
-
7 years Duration
06/06/2027 05/06/2034
- Contract Types
-
90 *Sewage, refuse, cleaning & environmental...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Civic Centre, High Street, Esher, KT10 9SD, United Kingdom · UKJ
Contact
Award Criteria
Not specified
Related tenders
Elmbridge Borough Council
All notices from this publisher Same CPV code
90511000 *
All notices with this CPV code
Reference: C0175
Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council have awarded a contract for their Joint Waste Collection and Street Cleaning Services services, following a competitive flexible procedure.
Full CPV breakdown
- 90511000 — Refuse collection services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 28 Sep 2026 13:28
- OCID
- ocds-h6vhtk-04eb94
- Notice ID
- C0175
Organisations on this notice
Supplier Large
Full notice record
154 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Elmbridge Borough Council |
| Party 1 › Address › Street | Civic Centre, High Street |
| Party 1 › Address › Town / city | Esher |
| Party 1 › Address › Postcode | KT10 9SD |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKJ25 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | Mole Valley District Council |
| Party 2 › Address › Street | Pippbrook |
| Party 2 › Address › Town / city | Dorking |
| Party 2 › Address › Postcode | RH4 1SJ |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ26 |
| Party 2 › Role | buyer |
| Party 2 › Link | http://www.molevalley.gov.uk |
| Party 2 › Classification › Description | Public authority - sub-central government |
| Party 3 › Name | Surrey Heath Borough Council |
| Party 3 › Address › Street | Surrey Heath House, Knoll Road |
| Party 3 › Address › Town / city | Camberley |
| Party 3 › Address › Postcode | GU15 3HD |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKJ25 |
| Party 3 › Role | buyer |
| Party 3 › Classification › Description | Public authority - sub-central government |
| Party 4 › Name | Wokingham Borough Council |
| Party 4 › Address › Street | Shute End |
| Party 4 › Address › Town / city | Wokingham |
| Party 4 › Address › Postcode | RG40 1BN |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKJ11 |
| Party 4 › Role | buyer |
| Party 4 › Classification › Description | Public authority - sub-central government |
| Party 5 › Name | VEOLIA ES (UK) LIMITED |
| Party 5 › Address › Street | 210 Pentonville Road |
| Party 5 › Address › Town / city | London |
| Party 5 › Address › Postcode | N1 9JY |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKI43 |
| Party 5 › Role | supplier |
| Party 5 › Link | http://www.veolia.co.uk |
| Party 5 › Business size | large |
| Party 5 › VCSEs | No |
| Party 5 › Public service mission organisation | No |
| Party 5 › Sheltered workshop | No |
Buyer
| Name | Elmbridge Borough Council |
Tender
| Title | Elmbridge, Mole Valley, Surrey Heath and Woking Joint Waste Collection and Street Cleaning Services Contract |
| Description | Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council have awarded a contract for their Joint Waste Collection and Street Cleaning Services services, following a competitive flexible procedure. |
| Status | complete |
| Procedure type | selective |
| Procedure | Competitive flexible procedure |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | VEOLIA ES (UK) LIMITED |
| Item › CPV › CPV 1 › Description | Refuse collection services |
| Item › CPV › CPV 2 › Description | Refuse transport services |
| Item › CPV › CPV 3 › Description | Refuse recycling services |
| Item › Delivery › Region (NUTS) | UKJ |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Title | Joint Contract For Recycling And Waste Collection And Street Cleaning Services |
| Status | active |
| Contract period › Start | 6 Jun 2027 |
| Contract period › End | 5 Jun 2034 |
| Contract period › Can be extended to | 5 Jun 2048 |
| Can be renewed | Yes |
| Renewal › Description | Initial 7 year term + 2 x optional 7 year extensions |
| Has options | Yes |
| Options › Description | Anticipated Changes: There are a number of Services which the Authority may wish to implement during the Contract Period: • Bring sites dry recycling collections; • Nappies and absorbent hygiene products collection service; • Service users' contact management service - for Mole Valley only; • Three-weekly residual waste collection service. • Surrey Heath depot works • Esher depot |
| Value › Value incl. VAT | £632,337,262 |
| Value › Value | £526,947,718 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 28 Aug 2026 |
| Agreed Metrics › Agreed Metric 1 › Title | Missed Collection |
| Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 2 › Title | Garden Waste Missed Collection |
| Agreed Metrics › Agreed Metric 2 › Description | Any scheduled Garden Waste Collection not made by the Service Provider from the relevant Household or Other Non-Domestic Sources where the Service User had correctly presented the correct Container(s), the Service User's waste is accessible for collection from the relevant agreed Collection Point, where an Exception has not been reported and the service user reports the missed collection within 2 working days of their Scheduled Collection. |
| Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 3 › Title | Missed Assisted Collection |
| Agreed Metrics › Agreed Metric 3 › Description | Any scheduled Assisted Collection not made by the Service Provider from the relevant Household or Other Non-Domestic Sources , where the Service User had correctly presented the correct Container(s) and the Service User's waste is accessible for collection from the relevant agreed Collection Point where an Exception has not been reported and the service user reports the missed collection within 2 working days of their Scheduled Collection. |
| Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 4 › Title | Missed Collection Not Rectified |
| Agreed Metrics › Agreed Metric 4 › Description | A Reported Missed Collection which is not rectified by 18:00 on the Working Day following the report. |
| Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 5 › Title | Repeat Missed Collection |
| Agreed Metrics › Agreed Metric 5 › Description | Any Missed Collection that relates to a Household or other Non-Domestic Sources (as the case may be) to which a Missed Collection of any distinct waste stream, whether that be on the same scheduled day or otherwise, occurs twice or more in any rolling eight week period commencing from the last Missed Collection. |
| Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 6 › Title | Repeat Missed Assisted Collection |
| Agreed Metrics › Agreed Metric 6 › Description | Any Missed Assisted Collection that relates to a Household to which a Missed Assisted Collection of any distinct waste stream, whether that be on the same scheduled day or otherwise, occurs twice or more in any rolling eight week period commencing from the last Missed Collection or more than three times in any fifty-two week period. |
| Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 7 › Title | Missed Bulky Waste Collection |
| Agreed Metrics › Agreed Metric 7 › Description | Any scheduled Bulky Waste Collection not made by the Service Provider where an Exception has not been reported. |
| Agreed Metrics › Agreed Metric 7 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 8 › Title | Missed Batteries, WEEE and Textiles (Other Recycling Materials) collection |
| Agreed Metrics › Agreed Metric 8 › Description | Any scheduled Batteries, WEEE and Textiles (Other Recycling Materials Collection not made by the Service Provider where an Exception has not been reported. |
| Agreed Metrics › Agreed Metric 8 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 9 › Title | Missed clinical or medical waste collection |
| Agreed Metrics › Agreed Metric 9 › Description | Any collection of Clinical Waste not made by the Service Provider as scheduled in accordance with paragraph 46.2 of the Specification. where an Exception has not been reported. |
| Agreed Metrics › Agreed Metric 9 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 10 › Title | Failure to complete an Assisted Collection in accordance with paragraph 26 of the Specification |
| Agreed Metrics › Agreed Metric 10 › Description | Any reported failure by the Service Provider to comply with paragraph 26 of the Specification. (For the avoidance of doubt this is not a Missed Collection which is covered in KPI2). |
| Agreed Metrics › Agreed Metric 10 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 11 › Title | Failure to complete a Collection in accordance with paragraph 26 of the Specification |
| Agreed Metrics › Agreed Metric 11 › Description | Any reported failure by the Service Provider to comply with paragraph 26 of the Specification. (For the avoidance of doubt this is not a Missed Collection which is covered in KPI1). |
| Agreed Metrics › Agreed Metric 11 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 12 › Title | Failure to complete collection round |
| Agreed Metrics › Agreed Metric 12 › Description | Any failure by the Service Provider to complete a round on its Scheduled Collection Day. This does not include blocked access. The Authorised Officer will consider evidence provided by the Service Provider to demonstrate that the non-completion is due to factor(s) outside of the Service Provider's control, and that the Authorised Officer acting reasonably will decide whether to apply the deduction. (For the avoidance of doubt if this KPI applies there shall be no additional deduction for the Missed Collections for the Service Users impacted by this Service Failure). |
| Agreed Metrics › Agreed Metric 12 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 13 › Title | Failure to maintain the separation of material streams as presented by Households/Service Users |
| Agreed Metrics › Agreed Metric 13 › Description | Failure by the Service Provider or the Service Provider's Staff to keep segregated at the point of collection and thereafter up to the point of delivery at the Delivery Sites correctly presented Dry Recycling, Other Recycling Materials, Food Waste, Garden Waste and/or Residual Waste, which results in a Rejected Load. For the avoidance of doubt, the Service Provider shall comply with paragraph 33 of the Specification (Contrary Materials) but is otherwise not responsible for the Service Users' failure to correctly segregate waste. |
| Agreed Metrics › Agreed Metric 13 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 14 › Title | Reported Spillage |
| Agreed Metrics › Agreed Metric 14 › Description | Each reported breach of: a. paragraph 28 of the Specification (Litter and Spillages); or b. paragraph 56.1.2 and 56.2.1 of the Specification. |
| Agreed Metrics › Agreed Metric 14 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 15 › Title | Failure to deliver Containers (including sacks) as Specified in paragraph 21.6.1 of the Specification to a Household |
| Agreed Metrics › Agreed Metric 15 › Description | This relates to any distinct container order not delivered to a Household by the Service Provider within the specified time frame, and an order could include more than one Container and where an Exception has not been reported. |
| Agreed Metrics › Agreed Metric 15 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 16 › Title | Garden Waste cancellation: Failure to Retrieve Container(s) |
| Agreed Metrics › Agreed Metric 16 › Description | Each reported failure to collect garden waste Container(s) from an accessible location at a Household or Other Non-Domestic Sources within 20 Working Days of being notified that the subscription has not been renewed, or that an account has been cancelled during the subscription year, and where an Exception has not been reported. |
| Agreed Metrics › Agreed Metric 16 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 17 › Title | Service Users Contact Centre all performance standards |
| Agreed Metrics › Agreed Metric 17 › Description | As set out in paragraph 11.8 of the Specification are not met. |
| Agreed Metrics › Agreed Metric 17 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 18 › Title | Street Cleaning |
| Agreed Metrics › Agreed Metric 18 › Description | Any failure to comply with the applicable Rectification Period set out in Table 3 of the Specification and Table 4 of the Specification. |
| Agreed Metrics › Agreed Metric 18 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 19 › Title | Fly tipping Non-Removal |
| Agreed Metrics › Agreed Metric 19 › Description | Each failure to remove a reported incident of fly tipping, within the time or to the standard specified in the Specification. |
| Agreed Metrics › Agreed Metric 19 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 20 › Title | Flyposting or Graffiti Non-Removal |
| Agreed Metrics › Agreed Metric 20 › Description | Each failure to remove a reported incident of fly posting or graffiti within the time or to the standard specified in the Specification. |
| Agreed Metrics › Agreed Metric 20 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 21 › Title | Document and reporting |
| Agreed Metrics › Agreed Metric 21 › Description | Any failure by the Service Provider to produce and submit documents or reports on time and as set out in Schedule 7 (Contract Management). |
| Agreed Metrics › Agreed Metric 21 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 22 › Title | Litter and Detritus Surveys - Litter failure |
| Agreed Metrics › Agreed Metric 22 › Description | any failure of the Service Provider to maintain each of the Authority Areas at a level of no more than 4% of unacceptable transects in respect of litter. |
| Agreed Metrics › Agreed Metric 22 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 23 › Title | Litter and Detritus Surveys - Detritus failure |
| Agreed Metrics › Agreed Metric 23 › Description | any failure of the Service Provider to maintain each of the Authority Areas at a level of no more than 8% of unacceptable transects in respect of detritus. |
| Agreed Metrics › Agreed Metric 23 › Observations › Contract period › Duration In Months | 1 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/091429-2026 |
| Document › Published | 28 Sep 2026 |