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AI Overlay for the Existing Avaya Elite Telephony Platform
Published 29 Sep 2026
29 Sep 2026
- Primary CPV
-
48000000 *
Software package and information systems
- Location
- 🇬🇧 Tyneside, North East
- Value
- £200,000
- Contract
-
3 years Duration
01/04/2027 31/03/2030
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Bernicia House, Goldcrest Way, Newburn Riverside, Newcastle-Upon-Tyne, NE15 8NY, United Kingdom · UKC22
Contact
Award Criteria
Not specified
Related tenders
North East Ambulance Service NHS Foundat...
All notices from this publisher Same CPV code
48000000 *
All notices with this CPV code
Reference: C472308
The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment.
The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
Full CPV breakdown
- 48000000 — Software package and information systems (primary)
Notice details
- Buyer type
- Central government
- Contract type
- Services
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Planning
- Reserved / special regime
- Concession
- Language
- EN
- Published
- 29 Sep 2026 15:35
- OCID
- ocds-h6vhtk-077cc4
- Notice ID
- C472308
Full notice record
38 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Name | North East Ambulance Service NHS Foundation Trust |
| Address › Street | Bernicia House, Goldcrest Way, Newburn Riverside |
| Address › Town / city | Newcastle-Upon-Tyne |
| Address › Postcode | NE15 8NY |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKC22 |
| Role | buyer |
| Link | https://www.neas.nhs.uk/ |
| Classification › Description | Public authority - central government |
Buyer
| Name | North East Ambulance Service NHS Foundation Trust |
Planning
| Milestone › Type | engagement |
| Milestone › Description | The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed. |
| Milestone › Due | 30 Oct 2026 |
| Milestone › Status | scheduled |
| Document › Document type | Market engagement notice |
| Document › Description | Preliminary market engagement notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/091997-2026 |
| Document › Published | 29 Sep 2026 |
Tender
| Title | AI Overlay for the Existing Avaya Elite Telephony Platform |
| Description | The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed. |
| Item › CPV › CPV 1 › Description | Software package and information systems |
| Item › CPV › CPV 2 › Description | IT services: consulting, software development, Internet and support |
| Value › Value incl. VAT | £220,000 |
| Value › Value | £200,000 |
| Value › Currency | GBP |
| Category | services |
| Special regime | concession |
| Above threshold | Yes |
| Lot › Suitable for › SMEs | Yes |
| Lot › Suitable for › VCSEs | Yes |
| Lot › Contract period › Start | 1 Apr 2027 |
| Lot › Contract period › End | 31 Mar 2030 |
| Lot › Contract period › Can be extended to | 31 Mar 2031 |
| Lot › Can be renewed | Yes |
| Lot › Status | planning |
| Communication › Expected publication | 30 Oct 2026 |
| Status | planning |