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AWARD
Complete
Defra Group General Courier Service
Published 30 Sep 2026
30 Sep 2026
- Primary CPV
-
64120000 *
Courier services
- Location
- 🇬🇧 Westminster, London
- Value
- £1,700,000
- Contract
-
2 years Duration
01/10/2026 30/09/2028
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Seacole Building, 2 Marsham Street, London, SW1P 4DF, United Kingdom · UKI32
Contact
Award Criteria
Not specified
Related tenders
DEPARTMENT FOR ENVIRONMENT, FOOD AND RUR...
All notices from this publisher Same CPV code
64120000 *
All notices with this CPV code
Reference: C34395
The Defra Group requires a reliable and flexible courier service to support operations across the UK. The service will cover multiple agencies, including Core Defra, Environment Agency (EA), Natural England (NE), Animal and Plant Health Agency (APHA), Rural Payments Agency (RPA), Marine Management Organisation (MMO) and Centre for Environment Fisheries and Aquaculture Science (CEFAS), Forestry Commission (FC) and Royal Botanic Gardens, Kew (RBG Kew). Requirements span domestic and international deliveries, with collections from offices, depots, operational sites, and residential addresses for staff working remotely. Occasional specialist services may also be required.
Awarded to
Full CPV breakdown
- 64120000 — Courier services (primary)
Notice details
- Buyer type
- Central government
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Award under framework
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 30 Sep 2026 14:04
- OCID
- ocds-h6vhtk-077c77
- Notice ID
- C34395
Organisations on this notice
CitySprint (UK) Limited
Supplier Large
Ground Floor, Red Central, 60 High Street, Redhill, Redhill, RH1 1SH, United Kingdom
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GB-PPON PXBV-8713-VGCD
Full notice record
74 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS |
| Party 1 › Address › Street | Seacole Building, 2 Marsham Street |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | SW1P 4DF |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI32 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://defra-family.force.com/s/Welcome |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | CitySprint (UK) Limited |
| Party 2 › Address › Street | Ground Floor, Red Central, 60 High Street, Redhill |
| Party 2 › Address › Town / city | Redhill |
| Party 2 › Address › Postcode | RH1 1SH |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ26 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS |
Tender
| Title | Defra Group General Courier Service |
| Status | complete |
| Procedure type | selective |
| Procedure | Award under framework |
| Competitive | Yes |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | CitySprint (UK) Limited |
| Item › CPV › CPV 1 › Description | Courier services |
| Item › CPV › CPV 2 › Description | Post and courier services |
| Item › CPV › CPV 3 › Description | Multi-modal courier services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Oct 2026 |
| Contract period › End | 30 Sep 2028 |
| Contract period › Can be extended to | 30 Sep 2030 |
| Can be renewed | Yes |
| Renewal › Description | 2 years plus an additional 1 year |
| Has options | Yes |
| Options › Description | Option to extend for 2 years plus an additional 1 year |
| Value › Value incl. VAT | £2,040,000 |
| Value › Value | £1,700,000 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 30 Sep 2026 |
| Agreed Metrics › Agreed Metric 1 › Title | KPI 2 - Time and Quality |
| Agreed Metrics › Agreed Metric 1 › Description | Achieved a 98% rate for the collection and delivery timescales by conducting customer satisfaction surveys |
| Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 2 › Title | KPI 5 - Standard Reports |
| Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 3 › Title | KPI 6 - Invoicing |
| Agreed Metrics › Agreed Metric 3 › Description | Achieved 98% compliance with the invoicing requirement, with invoices issued free from errors and accurately reflecting the data provided within the monthly reports. |
| Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 4 › Title | KPI 3 - Contract Management |
| Agreed Metrics › Agreed Metric 4 › Description | Achieved 98% compliance with the required timescales for complaint escalations - Initial response to any escalated complaint received within 24hrs. Resolution of actions to be taken received within 48hrs of the initial complaint. |
| Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 5 › Title | KPI 1 - Customer Service |
| Agreed Metrics › Agreed Metric 5 › Description | Achieved a 98% compliance rate for responding to bookings and queries within the required timescales: - Overnight bookings confirmed within 2 hours of the request. - Same-day bookings confirmed within 30 minutes of the request. - Queries responded to within 24 hours. |
| Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 6 › Title | KPI 4 - Management Information |
| Agreed Metrics › Agreed Metric 6 › Description | Achieved 99% compliance with the Management Information - The supplier will provide the customer with monthly management information reports by Day 5 of the month. |
| Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 1 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/092385-2026 |
| Document › Published | 30 Sep 2026 |