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AWARD
Complete
Tenant Satisfaction Surveys
Published Today
2 Nov 2026
- Primary CPV
-
79342310 *
Customer survey services
- Location
- 🇬🇧 Surrey, East and West Sussex, South East
- Value
- £55,712
- Contract
-
2 years Duration
22/09/2026 21/09/2028
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Civic Centre, Littlehampton, BN17 5LF, United Kingdom · UKJ2
Contact
Award Criteria
Not specified
Related tenders
Arun District Council
All notices from this publisher Same CPV code
79342310 *
All notices with this CPV code
Reference: ADC28224
Arun District Council has commissioned a supplier to provide tenant satisfaction and transactional survey services across its housing portfolio. The purpose of the contract is to gather feedback from residents on their experiences of housing services and accommodation, enabling the Council to monitor performance, identify areas for improvement and support service delivery objectives.
The supplier will design, administer and manage surveys on behalf of the Council and provide analysis and reporting of survey results and resident feedback data.
The Council's housing stock comprises approximately 3,936 rented homes, including general needs housing, housing for older people, shared ownership properties and temporary accommodation, together with approximately 460 leasehold properties.
Awarded to
Full CPV breakdown
- 79342310 — Customer survey services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 02 Nov 2026 14:51
- OCID
- ocds-h6vhtk-0795bd
- Notice ID
- ADC28224
Organisations on this notice
Procuring Entity
The Castle, High Street, Winchester, SO238UJ, United Kingdom
st•••••
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GB-PPON PBHM-7586-PWLP
ACUITY RESEARCH & PRACTICE LTD.
Supplier SME
35 Mount Pleasant, Barnstaple, EX32 0AQ, United Kingdom
ac•••••
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GB-COH 03503391
Full notice record
58 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Arun District Council |
| Party 1 › Address › Street | Civic Centre |
| Party 1 › Address › Town / city | Littlehampton |
| Party 1 › Address › Postcode | BN17 5LF |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKJ27 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.arun.gov.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | Hampshire County Council |
| Party 2 › Address › Street | The Castle, High Street |
| Party 2 › Address › Town / city | Winchester |
| Party 2 › Address › Postcode | SO238UJ |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ36 |
| Party 2 › Role | Procuring entity |
| Party 2 › Role Details | Procurement |
| Party 2 › Link | https://www.hants.gov.uk/ |
| Party 3 › Name | ACUITY RESEARCH & PRACTICE LTD. |
| Party 3 › Address › Street | 35 Mount Pleasant |
| Party 3 › Address › Town / city | Barnstaple |
| Party 3 › Address › Postcode | EX32 0AQ |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKK43 |
| Party 3 › Role | supplier |
| Party 3 › Link | https://www.arap.co.uk/ |
| Party 3 › Business size | sme |
| Party 3 › VCSEs | No |
Buyer
| Name | Arun District Council |
Tender
| Title | Tenant Satisfaction Surveys |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | ACUITY RESEARCH & PRACTICE LTD. |
| Item › CPV › CPV 1 › Description | Customer survey services |
| Item › CPV › CPV 2 › Description | Customer satisfaction survey |
| Item › Delivery › Region (NUTS) | UKJ2 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Title | Tenant Satisfaction Surveys |
| Status | active |
| Contract period › Start | 22 Sep 2026 |
| Contract period › End | 21 Sep 2028 |
| Value › Value incl. VAT | £66,854.87 |
| Value › Value | £55,712.39 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 22 Sep 2026 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/103804-2026 |
| Document › Published | 2 Nov 2026 |