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TENDER
Home Improvement Agency
Published Yesterday
2 Nov 2026
- Primary CPV
- Not specified
- Location
- 🇬🇧 Bristol, City of, South West
- Value
- No value specified
- Contract
- Not specified
- Contract Types
- Not specified
- SME suitable
- Not stated
Publisher Address
City Hall, College Green, Bristol, BS1 5TR, United Kingdom · UKK11
Contact
Award Criteria
Not specified
Reference: DN772241
No description was published for this notice.
Notice details
- Buyer type
- Local authority
- Legal basis
- UKPGA 2023/54
- Language
- EN
- Published
- 02 Nov 2026 15:28
- OCID
- ocds-h6vhtk-04eda3
- Notice ID
- DN772241
Full notice record
69 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Bristol City Council |
| Party 1 › Address › Street | City Hall, College Green |
| Party 1 › Address › Town / city | Bristol |
| Party 1 › Address › Postcode | BS1 5TR |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKK11 |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.bristol.gov.uk |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | Bath & North East Somerset Council |
| Party 2 › Address › Street | The Guildhall |
| Party 2 › Address › Town / city | Bath |
| Party 2 › Address › Postcode | BA1 5AW |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKK12 |
| Party 2 › Role | buyer |
| Party 2 › Classification › Description | Public authority - sub-central government |
Tender
| Title | Home Improvement Agency |
Contracts
| Delivery › Metrics › Metric 1 › Title | Number of Information and Advice responses resolved |
| Delivery › Metrics › Metric 1 › Description | Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
| Delivery › Metrics › Metric 1 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 1 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 1 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 2 › Title | Number of Hoarding Support Service Information and Advice responses resolved |
| Delivery › Metrics › Metric 2 › Description | Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
| Delivery › Metrics › Metric 2 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 2 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 2 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 3 › Title | Number of Handyperson Enquiries resolved |
| Delivery › Metrics › Metric 3 › Description | Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
| Delivery › Metrics › Metric 3 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 3 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 3 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 4 › Title | Number of Independent Living Handyperson Jobs completed |
| Delivery › Metrics › Metric 4 › Description | Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household repairs, hanging doors and repairing window handles, gutter clearing, assembling flat-pack furniture. |
| Delivery › Metrics › Metric 4 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 4 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 4 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 5 › Title | Number of Integrated Casework and technical support cases completed |
| Delivery › Metrics › Metric 5 › Description | Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work |
| Delivery › Metrics › Metric 5 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 5 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 5 › Observations › Measure Classification › Description | Approaching target - performance is close to meeting the KPI |
| Delivery › Metrics › Metric 6 › Title | Number of Project Managed Home Improvement Cases completed |
| Delivery › Metrics › Metric 6 › Description | Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on Lendology Loans. |
| Delivery › Metrics › Metric 6 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 6 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 6 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 7 › Title | Number of Home from Hospital Discharge related Handyperson Jobs completed |
| Delivery › Metrics › Metric 7 › Description | Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation, external kee clamp rails, furniture moves, installing OT supplied equipment, installing furniture raisers, removing trip hazards. It is not expected that the provider will charge clients for Hospital related Handyperson |
| Delivery › Metrics › Metric 7 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 7 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 7 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 8 › Title | Number of Home from Hospital Cases completed |
| Delivery › Metrics › Metric 8 › Description | Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of homes, and clearance cases, and in some cases the eradication of pests, to ensure people can retrun home from hospital into a safe and hygienic environment that will support recovery. |
| Delivery › Metrics › Metric 8 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 8 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 8 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Delivery › Metrics › Metric 9 › Title | Number of Hoarding Support Cases completed |
| Delivery › Metrics › Metric 9 › Description | Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional support for help with hoarding, empowering people to clear their possessions. This will include visiting clients in their homes to deliver practical and therapeutic support, suggesting methods for organising and disposing of possessions where agreed, with some decluttering support. |
| Delivery › Metrics › Metric 9 › Observations › Contract period › Start | 1 Sep 2026 |
| Delivery › Metrics › Metric 9 › Observations › Contract period › End | 30 Sep 2026 |
| Delivery › Metrics › Metric 9 › Observations › Measure Classification › Description | Good - performance is meeting or exceeding the KPI |
| Document › Document type | Implementation notice |
| Document › Description | Contract performance notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/103848-2026 |
| Document › Published | 2 Nov 2026 |