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Framework Active Services
Future Smart Metering Programme for AMP8 and Beyond
Published 2 Nov 2026
2 Nov 2026
- Primary CPV
-
38421100 *
Water meters
- Location
- 🇬🇧 East of England
- Value
- £1,320,000,000
- Contract
-
7 years Duration
01/04/2028 31/03/2035
- Contract Types
-
38 *Laboratory, optical & precision equipmen...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Clearwater Court, Reading, RG1 8DB, United Kingdom · UKH
Contact
Award Criteria
- Technical (60%)
- Commercial (40%)
- Customer Focus (15%)
Related tenders
THAMES WATER UTILITIES LIMITED
All notices from this publisher Same CPV code
38421100 *
All notices with this CPV code
Reference: FA2293
IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver.
Thames Water has a growing smart metering estate. Through this procurement event it is seeking to identify qualified suppliers to manage the expansion of the smart metering programme and the meter replacement programme as assets reach their end of life, this is Lot 1. The commercial objectives are outcome based, reflecting the 'as a service' nature of the proposed agreement. Lot 2 is focused on managing the legacy installed smart meter base. This agreement will scale down over time as meters reach their end of life and are subsequently replaced by the Lot 1 service provider. The contract term is likely to run across several AMP periods, the initial term finishing at the end of AMP9. There will be contract provisions to extend in subsequent AMP periods, upto and including AMP12.
Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 3rd December 2026 at 12 noon.
Full CPV breakdown
- 38421100 — Water meters (primary)
Notice details
- Buyer type
- Utility
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Lots
- 2
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- Thames Water envisages that the contract will be awarded for an initial term to the end of AMP 9 (31/03/2035) with options to extend, by AMP periods, up to the end of AMP12 (31/03/2050)
- Framework agreement
- Yes
- Framework details
- For Lot 1, one supplier will be selected to provide the service of installing and connecting new meters to the communications network, as well as installing and connecting replacement meters (from the legacy estate Lot 2). The supplier will also be accountable to ensure the installation and connectivity of meters and the provision of data to Thames Water, is in compliance with the service levels written into their agreement. For Lot 2, one supplier will be selected to deliver connectivity and data services for the current installed meters (legacy estate) in accordance with the service levels written into their agreement. The replacement of these meters, which might be planned or unplanned, will be the responsibility of the Lot 1 supplier. Therefore, the profile of this Lot 2 agreement will be that it diminishes in value over time as management of legacy meters transitions from Lot 2 to Lot 1. The Lot 2 supplier will work in close collaboration with the Lot 1 supplier, supporting continuity, fault handover, warranty management and the orderly transition and decommissioning of the legacy estate.
- Submission method
- If you are interested in participating, please complete this form: https://forms.cloud.microsoft/e/f0FaXH9K1P
- Enquiries close
- 23 Nov 2026
- Award decision expected
- 20 Sep 2027
- Reserved / special regime
- Utilities
- Number of lots
- 2
- Language
- EN
- Published
- 02 Nov 2026 16:37
- OCID
- ocds-h6vhtk-0785a2
- Notice ID
- FA2293
Lots (2)
Lot 1: New and replacement installation and operations
£1,150,000,000
The key deliverables under Lot 1 include;
End-to-end delivery of Smart Connected Customer as a Service,
Planning, appointments and customer contact,
Meter supply and installation (coordinate digs, via 3rd party),
Communication network and systems for life of assets,
Meter repair and maintenance (new and legacy)
Each...
1 Apr 2028 to 31 Mar 2035 · Active
Lot 2: Legacy estate connectivity
£170,000,000
The key deliverables under Lot 2 include;
Operate legacy communication networks
Maintain legacy firmware and head end systems
Maintain legacy connectivity (raise field work to Lot 1 if required)
Support legacy transition
Novated connectivity arrangements, where applicable
Each supplier is accountable for its systems up...
1 Apr 2028 to 31 Mar 2035 · Active
Full notice record
96 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Name | THAMES WATER UTILITIES LIMITED |
| Address › Street | Clearwater Court |
| Address › Town / city | Reading |
| Address › Postcode | RG1 8DB |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKJ11 |
| Role | buyer |
| Classification › Description | Private utility |
Buyer
| Name | THAMES WATER UTILITIES LIMITED |
Tender
| Title | Future Smart Metering Programme for AMP8 and Beyond |
| Status | active |
| Item › Item 1 › CPV › CPV 1 › Description | Water meters |
| Item › Item 1 › CPV › CPV 2 › Description | Repair and maintenance services of water meters |
| Item › Item 1 › CPV › CPV 3 › Description | Meter reading service |
| Item › Item 1 › Delivery › Delivery 1 › Region (NUTS) | UKH |
| Item › Item 1 › Delivery › Delivery 1 › Country | GB |
| Item › Item 1 › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Item 1 › Delivery › Delivery 2 › Region (NUTS) | UKI |
| Item › Item 1 › Delivery › Delivery 2 › Country | GB |
| Item › Item 1 › Delivery › Delivery 2 › Country | United Kingdom |
| Item › Item 2 › CPV › CPV 1 › Description | Repair and maintenance services of water meters |
| Item › Item 2 › CPV › CPV 2 › Description | Meter reading service |
| Item › Item 2 › Delivery › Delivery 1 › Region (NUTS) | UKH |
| Item › Item 2 › Delivery › Delivery 1 › Country | GB |
| Item › Item 2 › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Item 2 › Delivery › Delivery 2 › Region (NUTS) | UKI |
| Item › Item 2 › Delivery › Delivery 2 › Country | GB |
| Item › Item 2 › Delivery › Delivery 2 › Country | United Kingdom |
| Value › Value incl. VAT | £1,584,000,000 |
| Value › Value | £1,320,000,000 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Competitive flexible procedure |
| Category | services |
| Special regime | utilities |
| Above threshold | Yes |
| Techniques › Framework agreement | Yes |
| Techniques › Framework agreement › Method | Without reopening competition |
| Techniques › Framework agreement › Type | closed |
| How to submit | If you are interested in participating, please complete this form: https://forms.cloud.microsoft/e/f0FaXH9K1P |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Expression Of Interest Deadline | 4 Dec 2026 |
| Questions period › End | 23 Nov 2026 |
| Award decision period › End | 20 Sep 2027 |
| Lot › Lot 1 › Title | New and replacement installation and operations |
| Lot › Lot 1 › Status | active |
| Lot › Lot 1 › Value › Value incl. VAT | £1,380,000,000 |
| Lot › Lot 1 › Value › Value | £1,150,000,000 |
| Lot › Lot 1 › Value › Currency | GBP |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 45 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Name | Commercial |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 40 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Name | Customer Focus |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 15 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Second Stage › Maximum Candidates | 5 |
| Lot › Lot 1 › Selection Criteria › Criterion › For Reduction | Yes |
| Lot › Lot 1 › Contract period › Start | 1 Apr 2028 |
| Lot › Lot 1 › Contract period › End | 31 Mar 2035 |
| Lot › Lot 1 › Contract period › Can be extended to | 31 Mar 2050 |
| Lot › Lot 1 › Can be renewed | Yes |
| Lot › Lot 1 › Renewal › Description | Thames Water envisages that the contract will be awarded for an initial term to the end of AMP 9 (31/03/2035) with options to extend, by AMP periods, up to the end of AMP12 (31/03/2050) |
| Lot › Lot 2 › Title | Legacy estate connectivity |
| Lot › Lot 2 › Status | active |
| Lot › Lot 2 › Value › Value incl. VAT | £204,000,000 |
| Lot › Lot 2 › Value › Value | £170,000,000 |
| Lot › Lot 2 › Value › Currency | GBP |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 60 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Name | Commercial |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 40 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Second Stage › Maximum Candidates | 5 |
| Lot › Lot 2 › Selection Criteria › Criterion › For Reduction | Yes |
| Lot › Lot 2 › Contract period › Start | 1 Apr 2028 |
| Lot › Lot 2 › Contract period › End | 31 Mar 2035 |
| Lot › Lot 2 › Contract period › Can be extended to | 31 Mar 2050 |
| Lot › Lot 2 › Can be renewed | Yes |
| Lot › Lot 2 › Renewal › Description | Thames Water envisages that the contract will be awarded for an initial term to the end of AMP 9 (31/03/2035) with options to extend, by AMP periods, up to the end of AMP12 (31/03/2050) |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/103905-2026 |
| Document › Document 2 › Published | 2 Nov 2026 |