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AWARD
Complete
Mystery Shopping Market Research for TransPennine Trains Limited
Published Today
2 Nov 2026
- Primary CPV
-
79310000 *
Market research services
- Location
- 🇬🇧 Manchester, North West
- Value
- £375,000
- Contract
-
1 year Duration
11/01/2027 10/01/2028
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Bridgewater House, 58-60 Whitworth Street, Manchester, M1 6LT, United Kingdom · UKD33
Contact
Award Criteria
Not specified
Related tenders
Transpennine Trains Limited
All notices from this publisher Same CPV code
79310000 *
All notices with this CPV code
Reference: TPT365
TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.
Full CPV breakdown
- 79310000 — Market research services (primary)
Notice details
- Buyer type
- Other public body
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 8
- Winning supplier
- Large company
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 2 Nov 2026
- Standstill period ends
- 11 Nov 2026
- Contract can be extended to
- 10 Jan 2030
- Renewal
- Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.
- Language
- EN
- Published
- 02 Nov 2026 16:12
- OCID
- ocds-h6vhtk-06bb02
- Notice ID
- TPT365
Competition
8
Bids received
7
Bids considered at final stage
5
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Supplier Large
Mystery Shoppers Ltd, Western Road,, Holsworthy, Devon, EX22 6DH, United Kingdom
We•••••
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GB-PPON PQPW-7527-MTNZ
Key dates
- Future Signature Date
- 8 Jan 2027 · Scheduled
Full notice record
54 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Transpennine Trains Limited |
| Party 1 › Address › Street | Bridgewater House, 58-60 Whitworth Street |
| Party 1 › Address › Town / city | Manchester |
| Party 1 › Address › Postcode | M1 6LT |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKD33 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public undertaking |
| Party 2 › Name | Mystery Shoppers Limited |
| Party 2 › Address › Street | Mystery Shoppers Ltd, Western Road,, Holsworthy |
| Party 2 › Address › Town / city | Devon |
| Party 2 › Address › Postcode | EX22 6DH |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKK43 |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | Transpennine Trains Limited |
Tender
| Title | Mystery Shopping Market Research for TransPennine Trains Limited |
| Description | TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Lot › Status | complete |
Awards
| Status | pending |
| Date | 2 Nov 2026 |
| Value › Value incl. VAT | £450,000 |
| Value › Value | £375,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Mystery Shoppers Limited |
| Item › CPV › Description | Market research services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Standstill period › End | 11 Nov 2026 |
| Contract period › Start | 11 Jan 2027 |
| Contract period › End | 10 Jan 2028 |
| Contract period › Can be extended to | 10 Jan 2030 |
| Can be renewed | Yes |
| Renewal › Description | Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year. |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/103892-2026 |
| Document › Published | 2 Nov 2026 |
| Assessment Summaries Date Sent | 2 Nov 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 8 Jan 2027 |
| Milestone › Status | scheduled |