Back to search
Find a Tender
AWARD
Complete
PARKING DEBT MANAGEMENT SERVICES (Concession contract)
Published 9 Nov 2026
9 Nov 2026
- Primary CPV
-
75242110 *
Bailiff services
- Location
- 🇬🇧 Westminster, London
- Value
- No value specified
- Contract
-
4 years Duration
01/11/2026 31/10/2030
- Contract Types
-
75 *Administration, defence & social securit...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
64 Victoria Street, London, SW1E 6QP, United Kingdom · UKI32
Contact
Award Criteria
Not specified
Related tenders
Westminster City Council
All notices from this publisher Same CPV code
75242110 *
All notices with this CPV code
Reference: PRJ_30540
This procurement is for the Provision of Parking Debt Management Services; primarily for the collection of debt arising from unpaid PCNs and other parking related debt.
Full CPV breakdown
- 75242110 — Bailiff services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Reserved / special regime
- Concession
- Language
- EN
- Published
- 09 Nov 2026 14:33
- OCID
- ocds-h6vhtk-058b9d
- Notice ID
- PRJ_30540
Organisations on this notice
Supplier Large
Third Floor 10 Lloyds Avenue, London, EC3N3AJ, United Kingdom
te•••••
Upgrade to Pro to see
01•••••
Upgrade to Pro to see
GB-COH 04118149
Supplier Large
77 Shaftesbury Avenue, 3rd Floor, London, W1D 5DU, United Kingdom
te•••••
Upgrade to Pro to see
GB-PPON PHZR-5319-ZRXR
NEWLYN PLC
Supplier Large
180-188 Northolt Road, South Harrow, RG9 2LT, United Kingdom
co•••••
Upgrade to Pro to see
GB-PPON PLRH-2269-VZTT
Full notice record
192 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Westminster City Council |
| Party 1 › Address › Street | 64 Victoria Street |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | SW1E 6QP |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI32 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.westminster.gov.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | CDER GROUP LIMITED |
| Party 2 › Address › Street | Third Floor 10 Lloyds Avenue |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | EC3N3AJ |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI31 |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.cdergroup.co.uk |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
| Party 3 › Name | MARSTON (HOLDINGS) LIMITED |
| Party 3 › Address › Street | 77 Shaftesbury Avenue, 3rd Floor |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | W1D 5DU |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKI32 |
| Party 3 › Role | supplier |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
| Party 4 › Name | NEWLYN PLC |
| Party 4 › Address › Street | 180-188 Northolt Road |
| Party 4 › Address › Town / city | South Harrow |
| Party 4 › Address › Postcode | RG9 2LT |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKJ11 |
| Party 4 › Role | supplier |
| Party 4 › Business size | large |
| Party 4 › VCSEs | No |
| Party 4 › Public service mission organisation | No |
| Party 4 › Sheltered workshop | No |
Buyer
| Name | Westminster City Council |
Tender
| Title | PARKING DEBT MANAGEMENT SERVICES (Concession contract) |
| Description | This procurement is for the Provision of Parking Debt Management Services; primarily for the collection of debt arising from unpaid PCNs and other parking related debt. |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Special regime | concession |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Award 1 › Status | active |
| Award 1 › Category | services |
| Award 1 › Supplier › Name | CDER GROUP LIMITED |
| Award 1 › Item › CPV › Description | Bailiff services |
| Award 2 › Status | active |
| Award 2 › Category | services |
| Award 2 › Supplier › Name | MARSTON (HOLDINGS) LIMITED |
| Award 2 › Item › CPV › Description | Bailiff services |
| Award 3 › Status | active |
| Award 3 › Category | services |
| Award 3 › Supplier › Name | NEWLYN PLC |
| Award 3 › Item › CPV › Description | Bailiff services |
Contracts
| Contract 1 › Status | active |
| Contract 1 › Contract period › Start | 1 Nov 2026 |
| Contract 1 › Contract period › End | 31 Oct 2030 |
| Contract 1 › Contract period › Can be extended to | 31 Oct 2032 |
| Contract 1 › Can be renewed | Yes |
| Contract 1 › Renewal › Description | 2 x 1 year (12 month) extension options available |
| Contract 1 › Value › Value incl. VAT | £4,900,000 |
| Contract 1 › Value › Currency | GBP |
| Contract 1 › Above threshold | Yes |
| Contract 1 › Signed | 1 Nov 2026 |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Title | Pre-Debt Recovery |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Description | The average percentage of cases referred (minus the Authority’s recalls) versus cases fully paid. The measure is for months 3, 4 and 5 before the current reporting month. The average percentage collection rate must meet or exceed the Baseline Recovery Threshold – 14% |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Title | Post Warrant Recovery |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Description | The average percentage of fully paid cases (minus the Authority’s recalls) at Post-Warrant, must meet or exceed 15%. This is measured against fully completed batches after 1 year. The measure is for months 13, 14 and 15 before the current reporting period. |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Title | Foreign Debt Recovery |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Description | The average percentage of foreign debt cases fully paid must meet or exceed 20%. This is calculated at 6th , 7th and 8th months before the current reporting month |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Title | Expired Warrants |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Description | The average percentage of cases paid for expired warrants must meet or exceed 1% and is measured at 17th ,18th and 19th month from original warrant batch issue date. Oldest batch will drop off report each reporting month. |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Title | Tracing |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Description | The average percentage of payments received following a change of address recommendation must meet or exceed 30%. This is measured on the basis of new address cases per month resulting in a payment following the re-issue of the NtO, at 9th, 10th and 11th month from return of case |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 6 › Title | Complaints |
| Contract 1 › Agreed Metrics › Agreed Metric 6 › Description | The average proportion of upheld complaints must be equal or below 10%. This is measured for the three months before the current reporting period |
| Contract 1 › Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 7 › Title | 3rd Party Claims |
| Contract 1 › Agreed Metrics › Agreed Metric 7 › Description | 100% of third-party claims must be submitted for the Authority’s review within 1 working day. This is measured for the three months before the current reporting period. Where third-party claims are referred to WCC to oppose, the case must have significant strength for the Council to support the position |
| Contract 1 › Agreed Metrics › Agreed Metric 7 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 8 › Title | Telephony |
| Contract 1 › Agreed Metrics › Agreed Metric 8 › Description | The average percentage of calls answered within 30 seconds must meet or exceed 90%. This is measured for the three months before the current reporting period |
| Contract 1 › Agreed Metrics › Agreed Metric 8 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 9 › Title | Responsible Procurement |
| Contract 1 › Agreed Metrics › Agreed Metric 9 › Description | The percentage of Responsible Procurement Commitments Delivered (that were committed to within RP Social Value Model) in this time period |
| Contract 1 › Agreed Metrics › Agreed Metric 9 › Observations › Contract period › Duration In Months | 12 |
| Contract 1 › Document › Document type | Contract notice |
| Contract 1 › Document › Description | Contract details notice on Find a Tender |
| Contract 1 › Document › Link | https://www.find-tender.service.gov.uk/Notice/106292-2026 |
| Contract 1 › Document › Published | 9 Nov 2026 |
| Contract 2 › Status | active |
| Contract 2 › Contract period › Start | 1 Nov 2026 |
| Contract 2 › Contract period › End | 31 Oct 2030 |
| Contract 2 › Contract period › Can be extended to | 31 Oct 2032 |
| Contract 2 › Can be renewed | Yes |
| Contract 2 › Renewal › Description | 2 x 1 year (12 month) extension options available |
| Contract 2 › Value › Value incl. VAT | £4,900,000 |
| Contract 2 › Value › Currency | GBP |
| Contract 2 › Above threshold | Yes |
| Contract 2 › Signed | 1 Nov 2026 |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Title | Pre-Debt Recovery |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Description | The average percentage of cases referred (minus the Authority’s recalls) versus cases fully paid. The measure is for months 3, 4 and 5 before the current reporting month. The average percentage collection rate must meet or exceed the Baseline Recovery Threshold – 14% |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Title | Post Warrant Recovery |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Description | The average percentage of fully paid cases (minus the Authority’s recalls) at Post-Warrant, must meet or exceed 15%. This is measured against fully completed batches after 1 year. The measure is for months 13, 14 and 15 before the current reporting period. |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Title | Foreign Debt Recovery |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Description | The average percentage of foreign debt cases fully paid must meet or exceed 20%. This is calculated at 6th , 7th and 8th months before the current reporting month |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Title | Expired Warrants |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Description | The average percentage of cases paid for expired warrants must meet or exceed 1% and is measured at 17th ,18th and 19th month from original warrant batch issue date. Oldest batch will drop off report each reporting month. |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 5 › Title | Tracing |
| Contract 2 › Agreed Metrics › Agreed Metric 5 › Description | The average percentage of payments received following a change of address recommendation must meet or exceed 30%. This is measured on the basis of new address cases per month resulting in a payment following the re-issue of the NtO, at 9th, 10th and 11th month from return of case |
| Contract 2 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 6 › Title | Complaints |
| Contract 2 › Agreed Metrics › Agreed Metric 6 › Description | The average proportion of upheld complaints must be equal or below 10%. This is measured for the three months before the current reporting period |
| Contract 2 › Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 7 › Title | 3rd Party Claims |
| Contract 2 › Agreed Metrics › Agreed Metric 7 › Description | 100% of third-party claims must be submitted for the Authority’s review within 1 working day. This is measured for the three months before the current reporting period. Where third-party claims are referred to WCC to oppose, the case must have significant strength for the Council to support the position |
| Contract 2 › Agreed Metrics › Agreed Metric 7 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 8 › Title | Telephony |
| Contract 2 › Agreed Metrics › Agreed Metric 8 › Description | The average percentage of calls answered within 30 seconds must meet or exceed 90%. This is measured for the three months before the current reporting period |
| Contract 2 › Agreed Metrics › Agreed Metric 8 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 9 › Title | Responsible Procurement |
| Contract 2 › Agreed Metrics › Agreed Metric 9 › Description | The percentage of Responsible Procurement Commitments Delivered (that were committed to within RP Social Value Model) in this time period |
| Contract 2 › Agreed Metrics › Agreed Metric 9 › Observations › Contract period › Duration In Months | 12 |
| Contract 2 › Document › Document type | Contract notice |
| Contract 2 › Document › Description | Contract details notice on Find a Tender |
| Contract 2 › Document › Link | https://www.find-tender.service.gov.uk/Notice/106292-2026 |
| Contract 2 › Document › Published | 9 Nov 2026 |
| Contract 3 › Status | active |
| Contract 3 › Contract period › Start | 1 Nov 2026 |
| Contract 3 › Contract period › End | 31 Oct 2030 |
| Contract 3 › Contract period › Can be extended to | 30 Oct 2032 |
| Contract 3 › Can be renewed | Yes |
| Contract 3 › Renewal › Description | 2 x 1 year (12 month) extension options available |
| Contract 3 › Value › Value incl. VAT | £4,900,000 |
| Contract 3 › Value › Currency | GBP |
| Contract 3 › Above threshold | Yes |
| Contract 3 › Signed | 30 Oct 2026 |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Title | Pre-Debt Recovery |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Description | The average percentage of cases referred (minus the Authority’s recalls) versus cases fully paid. The measure is for months 3, 4 and 5 before the current reporting month. The average percentage collection rate must meet or exceed the Baseline Recovery Threshold – 14% |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Title | Post Warrant Recovery |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Description | The average percentage of fully paid cases (minus the Authority’s recalls) at Post-Warrant, must meet or exceed 15%. This is measured against fully completed batches after 1 year. The measure is for months 13, 14 and 15 before the current reporting period. |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Title | Foreign Debt Recovery |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Description | The average percentage of foreign debt cases fully paid must meet or exceed 20%. This is calculated at 6th , 7th and 8th months before the current reporting month |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Title | Expired Warrants |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Description | The average percentage of cases paid for expired warrants must meet or exceed 1% and is measured at 17th ,18th and 19th month from original warrant batch issue date. Oldest batch will drop off report each reporting month. |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Title | Tracing |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Description | The average percentage of payments received following a change of address recommendation must meet or exceed 30%. This is measured on the basis of new address cases per month resulting in a payment following the re-issue of the NtO, at 9th, 10th and 11th month from return of case |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 6 › Title | Complaints |
| Contract 3 › Agreed Metrics › Agreed Metric 6 › Description | The average proportion of upheld complaints must be equal or below 10%. This is measured for the three months before the current reporting period |
| Contract 3 › Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 7 › Title | 3rd Party Claims |
| Contract 3 › Agreed Metrics › Agreed Metric 7 › Description | 100% of third-party claims must be submitted for the Authority’s review within 1 working day. This is measured for the three months before the current reporting period. Where third-party claims are referred to WCC to oppose, the case must have significant strength for the Council to support the position |
| Contract 3 › Agreed Metrics › Agreed Metric 7 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 8 › Title | Telephony |
| Contract 3 › Agreed Metrics › Agreed Metric 8 › Description | The average percentage of calls answered within 30 seconds must meet or exceed 90%. This is measured for the three months before the current reporting period |
| Contract 3 › Agreed Metrics › Agreed Metric 8 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 9 › Title | Responsible Procurement |
| Contract 3 › Agreed Metrics › Agreed Metric 9 › Description | The percentage of Responsible Procurement Commitments Delivered (that were committed to within RP Social Value Model) in this time period |
| Contract 3 › Agreed Metrics › Agreed Metric 9 › Observations › Contract period › Duration In Months | 12 |
| Contract 3 › Document › Document type | Contract notice |
| Contract 3 › Document › Description | Contract details notice on Find a Tender |
| Contract 3 › Document › Link | https://www.find-tender.service.gov.uk/Notice/106292-2026 |
| Contract 3 › Document › Published | 9 Nov 2026 |