Back to search
Find a Tender
AWARD
Complete Services
Accessibility Insight Package
Published Yesterday
10 Nov 2026
- Primary CPV
-
73110000 *
Research services
- Location
- 🇬🇧 North East
- Value
- £878,562
- Contract
- Not specified
- Contract Types
-
73 *Research & development servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
5 Endeavour Square, London, E201JN, United Kingdom · UKC
Contact
Award Criteria
- Price
Related tenders
Transport for London
All notices from this publisher Same CPV code
73110000 *
All notices with this CPV code
Reference: TfL 96007
Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.
Awarded to
Full CPV breakdown
- 73110000 — Research services (primary)
Notice details
- Buyer type
- Other public body · General public services
- Competition
- Direct award (no competition)
- Contract type
- Services
- Bids received
- 2
- Winning supplier
- SME
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 10 Nov 2026 15:41
- OCID
- ocds-h6vhtk-07b8d8
- Notice ID
- TfL 96007
Competition
2
Bids received
Organisations on this notice
Supplier SME
London, United Kingdom
GB-COH 16283528
The Public Procurement Review Service
Review Body
London, United Kingdom
Lots (1)
Lot 1
Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport networ...
· Cancelled
Full notice record
52 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Accessibility Insight Package |
| Status | complete |
| CPV › Description | Research services |
| Category | services |
| Lot › Description | Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport network. This was a mini competition via the GCA Research and Insights Framework DPS (RM6126). |
| Lot › Award criteria › Criterion › Type | price |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKC |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKD |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKE |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKF |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKG |
| Item › Delivery › Delivery 6 › Region (NUTS) | UKH |
| Item › Delivery › Delivery 7 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 8 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 9 › Region (NUTS) | UKK |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Procurement Method Rationale Classifications › Description | The procurement falls outside the scope of application of the directive |
| Reason for this procedure | The award of this contract is lawful without the prior publication of a standalone Tender Notice because it constitutes a call-off contract from an established Dynamic Purchasing System (DPS) in accordance with PCR2015. |
Awards
| Status | active |
| Supplier › Name | ESRO Limited (Revealing Reality) |
Organisations
| Party 1 › Name | Transport for London |
| Party 1 › Identifier › Legal Name | Transport for London |
| Party 1 › Identifier › No Identifier Rationale | Not on any register |
| Party 1 › Address › Street | 5 Endeavour Square |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Region (NUTS) | UKI41 |
| Party 1 › Address › Postcode | E201JN |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Role | buyer |
| Party 1 › Link | https://tfl.gov.uk |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | General public services |
| Party 2 › Name | ESRO Limited (Revealing Reality) |
| Party 2 › Identifier › Legal Name | ESRO Limited (Revealing Reality) |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Region (NUTS) | UK |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 3 › Name | The Public Procurement Review Service |
| Party 3 › Identifier › Legal Name | The Public Procurement Review Service |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | Transport for London |
Contracts
| Status | active |
| Value › Value | £878,562 |
| Value › Currency | GBP |
| Signed | 6 Nov 2026 |