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The Servicing, Maintenance & Repair of Passenger Lifts

Published 10 Nov 2026
10 Nov 2026


Reference: ocds-h6vhtk-068558
The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing and maintenance of Passenger Lifts and LOLER inspections ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock of circa 116 assets covering General Needs Housing, Sheltered Housing, Supported Housing and Corporate sites. The contractor will provide a planned servicing regime and reactive maintenance for repair and replacement as well as to undertake small works projects up to an approved threshold value for the asset types as stipulated. Summey of Services provided; Planned and preventative maintenance Responsive maintenance Minor Repairs and component replacements Major Repairs and component replacements SAFed supplementary inspections/testing Where works are not covered by the agreed rates within pricing schedule, The Contractor shall price on an open book pricing basis, providing a transparent cost breakdown including labour, materials, plant, subcontractors, overheads, and profit. Cost records shall be available for audit upon request. There is no guarantee that additional works will be awarded under this contract, and Hillingdon Council reserves the right to appoint alternative contractors where it deems necessary. The anticipated contract duration will be 3 years with options to extend for a further 2+2 years. Potential modifications during the contract term • Upon the contract anniversary, the Contract Price may be adjusted in accordance with a best value contract review and reviewed annually at the anniversary of the Contract Commencement Date thereafter. • Properties and assets may be added or removed from the contract during its term with any adjustment to the contract price being in accordance with the Pricing Schedule or as agreed with by Hillingdon's authorised representative. • The right to additional purchases while the contract is valid. • There may be the occasion where the successful contractor is asked to urgently deliver on small value capital works projects such as a lift refurbishments or installations. It is estimated that these capital works may reach an estimated annual value of £150k but there are no guarantees this will be the case. • These Capital works projects are not guaranteed to be issued to the successful contractor. Nor does the Council guarantee any value or number of potential Capital Works projects under this contract.

Full CPV breakdown

  • 42416100 — Lifts (primary)

Notice details

Buyer type
Local authority
Competition
Open competition (any supplier can bid)
Contract type
Services
Winning supplier
SME
Procurement method
Open procedure
Main category
Services
Legal basis
UKPGA 2023/54
Notice status
Complete
Award status
Active
Language
EN
Published
10 Nov 2026 18:43
OCID
ocds-h6vhtk-068558
Notice ID
ocds-h6vhtk-068558

Organisations on this notice

Unit 5 Sterling Business Centre, Drury Lane, Martin Hussingtree, Worcester, WR3 8TD, United Kingdom
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GB-COH 14073390

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Organisations

Party 1 › Name London Borough of Hillingdon
Party 1 › Address › Street Civic Centre
Party 1 › Address › Town / city Uxbridge
Party 1 › Address › Postcode UB8 1UW
Party 1 › Address › Country GB
Party 1 › Address › Country United Kingdom
Party 1 › Address › Region (NUTS) UKI74
Party 1 › Role buyer
Party 1 › Classification › Description Public authority - sub-central government
Party 2 › Name ELEVATOR REPAIR SPECIALISTS LTD
Party 2 › Address › Street Unit 5 Sterling Business Centre, Drury Lane
Party 2 › Address › Town / city Martin Hussingtree, Worcester
Party 2 › Address › Postcode WR3 8TD
Party 2 › Address › Country GB
Party 2 › Address › Country United Kingdom
Party 2 › Address › Region (NUTS) UKG12
Party 2 › Role supplier
Party 2 › Business size sme
Party 2 › VCSEs No
Party 2 › Public service mission organisation No
Party 2 › Sheltered workshop No

Buyer

Name London Borough of Hillingdon

Tender

Title The Servicing, Maintenance & Repair of Passenger Lifts
Status complete
Procedure type open
Procedure Open procedure
Lot › Status complete
Document › Document type Conflict of interest
Document › Description Not published

Awards

Status active
Category services
Supplier › Name ELEVATOR REPAIR SPECIALISTS LTD
Item › CPV › CPV 1 › Description Lifts
Item › CPV › CPV 2 › Description Lift-maintenance services
Item › Delivery › Region (NUTS) UKI74
Item › Delivery › Country GB
Item › Delivery › Country United Kingdom

Contracts

Status active
Contract period › Start 1 Nov 2026
Contract period › End 31 Oct 2029
Contract period › Can be extended to 31 Oct 2033
Can be renewed Yes
Renewal › Description 2 + 2 years subject to performance and needs of the business.
Has options Yes
Value › Value incl. VAT £2,520,000
Value › Value £2,100,000
Value › Currency GBP
Above threshold Yes
Signed 18 Sep 2026
Agreed Metrics › Agreed Metric 1 › Title Time Servicing
Agreed Metrics › Agreed Metric 1 › Description To ascertain the contractor's performance in completing the servicing programme agreed between HHS & contractor.
Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months 1
Agreed Metrics › Agreed Metric 2 › Title Time Callouts
Agreed Metrics › Agreed Metric 2 › Description To ascertain the contractor's performance in attending callouts within the time-scales agreed between HHS & contractor.
Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months 1
Agreed Metrics › Agreed Metric 3 › Title Completion on First Visit (First Time Fix)
Agreed Metrics › Agreed Metric 3 › Description To ascertain the contractor's performance in completing the repair and reinstatement of lift service at the time of first visit.
Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months 1
Document › Document type Contract notice
Document › Description Contract details notice on Find a Tender
Document › Link https://www.find-tender.service.gov.uk/Notice/106893-2026
Document › Published 10 Nov 2026
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