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AWARD Complete Services

Provision of Customer Experience Platform

Published 23 Jun 2026

23 Jun 2026

Closed 23 Jan 2023

Government Commercial Agency

Primary CPV: 48517000 *
IT software package
Location: 🇬🇧 Liverpool, North West
Value: £1,291,892
Contract: 4 years Duration
30/05/2023 29/05/2027
Contract Types: 48 *Software packages & information systems

79 *Business services: law, marketing, consu...
Full CPV Breakdown
SME suitable: No

Publisher Address

Floor 9, The Capital Building, Old Hall Street, Liverpool, L3 9PP, England · UKD72

Contact

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Award Criteria

Not specified

FULL DOCUMENTATION

Award Notice (contractsfinder.service.gov.uk) · Award Notice
Contract Signed (contractsfinder.service.gov.uk) · Contract Signed

Related tenders

Government Commercial Agency

All notices from this publisher

Same CPV code

48517000 *

All notices with this CPV code

Reference: CCTS22A93.

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Awarded to

Qualtrics LLC 30 May 2023 · £1,291,892

Full CPV breakdown

48517000 — IT software package (primary)
79311300 — Survey analysis services
79342311 — Customer satisfaction survey

Notice details

Contract type: Services
Minimum value: £999,000
Winning supplier: Large company
Procurement method: Other - Direct Award
Main category: Services
Notice status: Complete
Award status: Active
Award date: 30 May 2023
Suitable for SMEs: No
Suitable for VCSEs: No
Language: EN
Published: 23 Jun 2026 14:07
Deadline: 23 Jan 2023 00:00
OCID: ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be
Notice ID: CCTS22A93.

Organisations on this notice

Qualtrics, LLC

Supplier Large

333 River Park Dr 84604-5787 Provo United States

Full notice record

50 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Tender

Title	Provision of Customer Experience Platform
Description	A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
Status	complete
CPV › Description	IT software package
CPV › CPV 1 › Description	Survey analysis services
CPV › CPV 2 › Description	Customer satisfaction survey
Item › Delivery › Country	United Kingdom
Minimum value › Value	£999,000
Minimum value › Currency	GBP
Value › Value	£1,291,892
Value › Currency	GBP
Procedure	Other - Direct Award
Bidding period › End	23 Jan 2023
Contract period › Start	30 May 2023
Contract period › End	29 May 2027
Suitable for › SMEs	No
Suitable for › VCSEs	No
Category	services

Organisations

Party 1 › Name	Government Commercial Agency
Party 1 › Identifier › Legal Name	Government Commercial Agency
Party 1 › Address › Street	Floor 9, The Capital Building, Old Hall Street
Party 1 › Address › Town / city	Liverpool
Party 1 › Address › Postcode	L3 9PP
Party 1 › Address › Country	England
Party 1 › Link	https://www.gov.uk/government/organisations/crown-commercial-service
Party 1 › Role	buyer
Party 2 › Name	Qualtrics, LLC
Party 2 › Identifier › Legal Name	Qualtrics, LLC
Party 2 › Address › Street	333 River Park Dr 84604-5787 Provo United States
Party 2 › Business size	large
Party 2 › VCSEs	No
Party 2 › Role	supplier

Buyer

Name	Government Commercial Agency

Awards

Status	active
Date	30 May 2023
Published	30 Jun 2023
Value › Value	£1,291,892
Value › Currency	GBP
Supplier › Name	Qualtrics, LLC
Contract period › Start	30 May 2023
Contract period › End	29 May 2027
Document › Document 1 › Document type	Award notice
Document › Document 1 › Description	Awarded contract notice on Contracts Finder
Document › Document 1 › Link	https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-8...
Document › Document 1 › Published	30 Jun 2023
Document › Document 1 › Date Modified	23 Jun 2026
Document › Document 2 › Document type	Award notice
Document › Document 2 › Link	https://www.contractsfinder.service.gov.uk/Notice/Attachment/28d7a849-...
Document › Document 3 › Document type	Contract signed
Document › Document 3 › Link	https://www.contractsfinder.service.gov.uk/Notice/Attachment/56f18ba4-...

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