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AWARD
Complete
Student Counselling Services
Published 3 Mar 2026
3 Mar 2026
- Primary CPV
-
98000000 *
Other community, social and personal services
- Location
- 🇬🇧 Northern Ireland
- Value
- No value specified
- Contract
-
11 months Duration
19/01/2026 31/12/2026
- Contract Types
-
98 *Other community, social & personal servi...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Finance Office, Coleraine, BT52 1SA, United Kingdom · UKN
Contact
Award Criteria
Not specified
Related tenders
THE UNIVERSITY OF ULSTER
All notices from this publisher Same CPV code
98000000 *
All notices with this CPV code
Reference: DACPP 01835 EXP2478
1. A 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff.
2. Face-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus.
3. Text system for students to cancel or confirm planned attendance at scheduled appointments via text.
4. Post crisis intervention/Group counselling for students.
5. Service marketing materials.
6. Data and outcome/clinical outcomes reporting.
7. Risk management and relevant interventions to increase safety (as required)
8. Experience, governance, GDPR and data retention.
9. Contract management and review.
10. Sustainability.
Awarded to
Full CPV breakdown
- 98000000 — Other community, social and personal services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Language
- EN
- Published
- 03 Mar 2026 15:08
- OCID
- ocds-h6vhtk-05fbd6
- Notice ID
- DACPP 01835 EXP2478
Organisations on this notice
Supplier Large
Lombard House Lombard Street, Belfast, BT1 1RD, United Kingdom
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GB-COH NI038960
Full notice record
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Organisations
| Party 1 › Name | THE UNIVERSITY OF ULSTER |
| Party 1 › Address › Street | Finance Office |
| Party 1 › Address › Town / city | Coleraine |
| Party 1 › Address › Postcode | BT52 1SA |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKN0C |
| Party 1 › Role | buyer |
| Party 1 › Classification › Classification 1 › Description | Public authority - sub-central government |
| Party 1 › Classification › Classification 2 › Description | Northern Irish devolved regulations apply |
| Party 2 › Name | CARECALL (NI) LIMITED |
| Party 2 › Address › Street | Lombard House Lombard Street |
| Party 2 › Address › Town / city | Belfast |
| Party 2 › Address › Postcode | BT1 1RD |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKN06 |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.lenabyinspire.com |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | THE UNIVERSITY OF ULSTER |
Tender
| Title | Student Counselling Services |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Reason for this procedure | This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University. |
| Covered by | GPA |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | CARECALL (NI) LIMITED |
| Item › CPV › Description | Other community, social and personal services |
| Item › Delivery › Region (NUTS) | UKN |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 19 Jan 2026 |
| Contract period › End | 31 Dec 2026 |
| Value › Value incl. VAT | £241,770 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 4 Jan 2026 |
| No Agreed Metrics Rationale | The Contract Value is below the relevant threshold of £5 million including VAT. |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/019062-2026 |
| Document › Published | 3 Mar 2026 |