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AWARD
Complete Services
Out of Hours Library and IT Support Service
Published 22 Jan 2026
22 Jan 2026
- Primary CPV
-
72253000 *
Helpdesk and support services
- Location
- 🇬🇧 Hertfordshire, East of England
- Value
- £155,000
- Contract
- Not specified
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
College Lane, Hatfield, AL10 9AB, United Kingdom · UKH23
Contact
Procurement Dept.
Award Criteria
- Service delivery and fit to requirements. Experience and Expertise
- Price
Related tenders
University of Hertfordshire
All notices from this publisher Same CPV code
72253000 *
All notices with this CPV code
Reference: 24042
The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents
Awarded to
Full CPV breakdown
- 72253000 — Helpdesk and support services (primary)
Notice details
- Buyer type
- Other public body · Education
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 6
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 22 Jan 2026 10:48
- OCID
- ocds-h6vhtk-04cf80
- Notice ID
- 24042
Competition
6
Bids received
5
Bids from SMEs
0
Foreign Bids From E U
0
Foreign Bids From Non E U
6
Electronic bids
Organisations on this notice
Supplier SME
Newcastle Upon Tyne, United Kingdom
High Court
Review Body
London, United Kingdom
Lots (1)
Lot 1
the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification
· Cancelled
Full notice record
53 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Out of Hours Library and IT Support Service |
| Status | complete |
| CPV › Description | Helpdesk and support services |
| Category | services |
| Description | The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents |
| Lot › Description | the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Service delivery and fit to requirements. Experience and Expertise |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Description | 70 |
| Lot › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Award criteria › Criterion › Criterion 2 › Description | 30 |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › CPV › Description | Helpdesk and support services |
| Item › Delivery › Region (NUTS) | UKH23 |
| Item › Delivery Location › Description | University is based in Hertfordshire but the service will be a remote provision |
| Procedure type | open |
| Procedure | Open procedure |
Awards
| Title | Out of Hours IT and Library Support Service |
| Status | active |
| Supplier › Name | University of Northumbria at Newcastle |
Organisations
| Party 1 › Name | University of Hertfordshire |
| Party 1 › Identifier › Legal Name | University of Hertfordshire |
| Party 1 › Address › Street | College Lane |
| Party 1 › Address › Town / city | Hatfield |
| Party 1 › Address › Region (NUTS) | UKH23 |
| Party 1 › Address › Postcode | AL10 9AB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Procurement Dept. |
| Party 1 › Contact › Email | categorymanager-ict@herts.ac.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.herts.ac.uk |
| Party 1 › Buyer profile | https://in-tendhost.co.uk/universityofhertfordshire |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | Education |
| Party 2 › Name | University of Northumbria at Newcastle |
| Party 2 › Identifier › Legal Name | University of Northumbria at Newcastle |
| Party 2 › Address › Town / city | Newcastle Upon Tyne |
| Party 2 › Address › Region (NUTS) | UK |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 3 › Name | High Court |
| Party 3 › Identifier › Legal Name | High Court |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | University of Hertfordshire |
Contracts
| Title | Out of Hours IT and Library Support Service |
| Status | active |
| Value › Value | £155,000 |
| Value › Currency | GBP |
| Signed | 19 Jan 2026 |