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AWARD
Complete
Website Hosting and Support
Published 4 Dec 2025
4 Dec 2025
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 Tower Hamlets, London
- Value
- £66,667
- Contract
-
1 year Duration
01/12/2025 30/11/2026
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
10 South Colonnade, Canary Wharf, London, E14 4PU, United Kingdom · UKI42
Contact
Award Criteria
Not specified
Related tenders
Housing Ombudsman Service
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: ocds-h6vhtk-05d1bd
G-Cloud 14 services required
• Ongoing maintenance, hosting & support of HOS's existing website
• Regular patching and upkeep of security protocols to maintain continuity of service
• Website development work where requested
• Carrying out annual accessibility audits to maintain access
• Capture of website analytics
• Training needs as and required
• Ongoing maintenance and development work on the online webform - this is an area we
frequently update and needs specialist attention
Additional Services
• Capture, display and publication of HOS's determination cases and landlord
performance reports for public view and download if required.
• Support of webchat functionality by outsourced enquiries services partner.
• UIX support services to ensure smart user engagement with our products.
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Buyer type
- Central government
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 04 Dec 2025 14:31
- OCID
- ocds-h6vhtk-05d1bd
- Notice ID
- ocds-h6vhtk-05d1bd
Organisations on this notice
Supplier SME
12 South Charlotte Street, Edinburgh, EH2 4AX, United Kingdom
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Full notice record
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Organisations
| Party 1 › Name | Housing Ombudsman Service |
| Party 1 › Address › Street | 10 South Colonnade, Canary Wharf |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E14 4PU |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI42 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | CIVIC COMPUTING LIMITED |
| Party 2 › Address › Street | 12 South Charlotte Street |
| Party 2 › Address › Town / city | Edinburgh |
| Party 2 › Address › Postcode | EH2 4AX |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKM75 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.civicuk.com/ |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | Housing Ombudsman Service |
Tender
| Title | Website Hosting and Support |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | CIVIC COMPUTING LIMITED |
| Item › CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Dec 2025 |
| Contract period › End | 30 Nov 2026 |
| Contract period › Can be extended to | 30 Nov 2027 |
| Can be renewed | Yes |
| Renewal › Description | This Call-Off Contract can be extended by the Buyer for one period of up to 12 months, by giving the Supplier 30 days written notice before its expiry. |
| Has options | Yes |
| Options › Description | A variation form can be used in order to change the Call-Off Contract in accordance with Clause 32 (Variation process) |
| Value › Value incl. VAT | £80,000 |
| Value › Value | £66,667 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 1 Dec 2025 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/079790-2025 |
| Document › Published | 4 Dec 2025 |